Help & Support


Topic Replies Activity
Help Articles: Bulb Account and App

Please click below for all things regarding: Bulb account and app Managing your account Updating your details Account security Getting in touch Leaving Bulb Energy Advice

91 June 10, 2021
Help Articles: Meters and Readings

Please click below for all things regarding: Meters and readings Meter readings Smart meters Two rate (Economy 7) Top-up meters (prepay) Problems and servicing

130 May 11, 2021
Help Articles: Payments and Referrals

Please click below for all things regarding: Payments and referrals Payments Referrals Refunds Smart tariff Feed-in Tariff Export payments

81 April 12, 2021
How to use Help and Support

Welcome to Bulb’s Community. The Help & Support page is the place to be if you need help with your account. If you’ve tried the help centre but prefer to chat, ask the Community for advice about using Bulb. Please rem…

98 January 7, 2021
Help Articles: Extra Help for Members

Please click below for all things regarding: Extra help for members Energy Company Obligation (ECO) What support services does Bulb offer to our members? Paper statements The Warm Home Discount Warm Home Discount b…

2 March 12, 2020
Help Articles: Moving In or Out

Please click below for all things regarding: Moving in or out What to do when you’re moving house Moving into a home that’s supplier by Bulb

2 March 12, 2020
Help Articles: Joining Bulb

Please click below for all things regarding: Joining Bulb Switch your home About Bulb

2 March 12, 2020
About the Help & Support category 3 October 30, 2019
Smart Things Not Loading Data 4 June 12, 2021
In house display not arrived 1 June 12, 2021
Non-existent customer service and electricity tariff requests 1 June 12, 2021
Isolator Switch Install 3 June 12, 2021
My IHD is restarting itself every few minutes 6 June 12, 2021
Ihd restarting every few mins 3 June 12, 2021
IHD has never worked since install? 4 June 12, 2021
Is it ok to topup pre-pay meter before smart meter installation? 5 June 12, 2021
5 contact Economy 7 smart meter 29 June 12, 2021
New IHD please. Compatible with Smart Things 5 June 11, 2021
Smart meter not sending readings Still 28 June 11, 2021
Extremely high usage one bed flat 2 June 11, 2021
EV Tariff - 2am to 6am but GMT or BST? 5 June 11, 2021
Daily Electric Useage 9 June 11, 2021
Poor opinion of this IHD 17 June 10, 2021
Solar Feed In Tariff Statements 5 June 10, 2021
Want to switch from dual rate meter directly to single rate smart meter 6 June 10, 2021
IHD is restarting itself every few minutes 9 June 10, 2021
SSE SMET IHD replacement? 9 June 9, 2021
EV Tariff - start/end times of cheap rate 3 June 9, 2021
Anyone having trouble with Smart Meter device not working and Bulb ignoring 2 June 9, 2021
Refund as I am in credit 9 June 9, 2021