Help & Support
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Help Articles: Extra Help for Members
Please click below for all things regarding: Extra help for members Energy Company Obligation (ECO) What support services does Bulb offer to our members? Paper statements The Warm Home Discount Warm Home Discount b… |
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12 | 2211 | November 5, 2021 |
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Help Articles: Moving In or Out
Please click below for all things regarding: Moving in or out What to do when you’re moving house Moving into a home that’s supplier by Bulb |
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9 | 1899 | May 18, 2022 |
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Help Articles: Joining Bulb
Please click below for all things regarding: Joining Bulb Switch your home About Bulb |
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7 | 1236 | November 17, 2021 |
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Help Articles: Meters and Readings
Please click below for all things regarding: Meters and readings Meter readings Smart meters Two rate (Economy 7) Top-up meters (prepay) Problems and servicing |
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215 | 17861 | May 24, 2022 |
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Help Articles: Bulb Account and App
Please click below for all things regarding: Bulb account and app Managing your account Updating your details Account security Getting in touch Leaving Bulb Energy Advice |
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146 | 7672 | May 24, 2022 |
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Help Articles: Payments and Referrals
Please click below for all things regarding: Payments and referrals Payments Referrals Refunds Smart tariff Feed-in Tariff Export payments |
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96 | 10608 | February 21, 2022 |
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How to use Help and Support
Welcome to Bulb’s Community. The Help & Support page is the place to be if you need help with your account. If you’ve tried the help centre but prefer to chat, ask the Community for advice about using Bulb. Please rem… |
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98 | 10135 | October 5, 2021 |
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About the Help & Support category
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2 | 754 | October 30, 2019 |
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Energy Usage Graphs
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9 | 179 | May 25, 2022 |
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80% increase for unit gas price... Is this right?!?
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6 | 164 | May 25, 2022 |
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Smart meters (Both Gas and Electricity) are not sending readings
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1 | 35 | May 25, 2022 |
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Electric reading disappeared from app readings
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3 | 29 | May 25, 2022 |
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Cannot get dead meter fixed
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8 | 215 | May 25, 2022 |
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Meter readings not being sent from smart meters
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2 | 16 | May 25, 2022 |
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Isolator appointment
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1 | 16 | May 25, 2022 |
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Changing DD Payment Amount
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2 | 65 | May 25, 2022 |
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Smart Meters: what's the current state of my meters? Rather confused
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2 | 34 | May 25, 2022 |
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Moved into house but was used as a business before, want to get onto domestic rates asap please
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1 | 20 | May 25, 2022 |
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Smart Meter Non-Upgrade - 1 Year On
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4 | 59 | May 25, 2022 |
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In-house display
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1 | 19 | May 25, 2022 |
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Refunds on account
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1 | 65 | May 25, 2022 |
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Monthly payment increase while account in credit
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1 | 51 | May 25, 2022 |
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Meters not sending readings
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0 | 10 | May 25, 2022 |
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Smart Meter (Chameleon IHD) Restart Loop
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22 | 1737 | May 25, 2022 |
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Smart meter unreadable (e470 smets2)
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5 | 52 | May 25, 2022 |
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Massive estimated usage and worrying total
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6 | 106 | May 25, 2022 |
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Discontinuation of Gas supply and termination/removal of Gas meter
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3 | 47 | May 25, 2022 |
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Smart Meter Installs
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1 | 23 | May 25, 2022 |
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Getting A IHD for a Smets1 meter
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0 | 5 | May 25, 2022 |
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Why is there never a statement for electricity when on prepay?
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1 | 18 | May 25, 2022 |