Help & Support
| Topic | Replies | Views | Activity | |
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Help Articles: Bulb Account and App
Please click below for all things regarding: Bulb account and app Managing your account Updating your details Account security Getting in touch Leaving Bulb Energy Advice |
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94 | 3384 | July 23, 2021 |
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Help Articles: Meters and Readings
Please click below for all things regarding: Meters and readings Meter readings Smart meters Two rate (Economy 7) Top-up meters (prepay) Problems and servicing |
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135 | 9705 | July 20, 2021 |
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Help Articles: Payments and Referrals
Please click below for all things regarding: Payments and referrals Payments Referrals Refunds Smart tariff Feed-in Tariff Export payments |
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85 | 6941 | June 24, 2021 |
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How to use Help and Support
Welcome to Bulb’s Community. The Help & Support page is the place to be if you need help with your account. If you’ve tried the help centre but prefer to chat, ask the Community for advice about using Bulb. Please rem… |
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97 | 9479 | January 7, 2021 |
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Help Articles: Extra Help for Members
Please click below for all things regarding: Extra help for members Energy Company Obligation (ECO) What support services does Bulb offer to our members? Paper statements The Warm Home Discount Warm Home Discount b… |
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1 | 997 | March 12, 2020 |
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Help Articles: Moving In or Out
Please click below for all things regarding: Moving in or out What to do when you’re moving house Moving into a home that’s supplier by Bulb |
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1 | 855 | March 12, 2020 |
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Help Articles: Joining Bulb
Please click below for all things regarding: Joining Bulb Switch your home About Bulb |
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1 | 486 | March 12, 2020 |
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About the Help & Support category
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2 | 464 | October 30, 2019 |
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My gas meter display the MONEY...... . OFF..... And CALL HELP.....what can I do?
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1 | 12 | July 24, 2021 |
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Poor opinion of this IHD
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31 | 440 | July 23, 2021 |
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Electric usage recording
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19 | 201 | July 23, 2021 |
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App Usage costs showing incorrect
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1 | 22 | July 23, 2021 |
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Electricity has disappeared from my account
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5 | 58 | July 23, 2021 |
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What to do if your In-Home-Display (IHD) is not working
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733 | 13827 | July 23, 2021 |
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Smart meter not working, what's the point
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3 | 20 | July 23, 2021 |
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Smart meter not synced to new Bulb account
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3 | 27 | July 23, 2021 |
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Smart Meter cant be connected Bills are estimated
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2 | 16 | July 23, 2021 |
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Changing from economy 7 meter
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1 | 12 | July 22, 2021 |
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Statement of Annual Usage
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10 | 101 | July 22, 2021 |
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IHD is restarting itself every few minutes
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20 | 125 | July 22, 2021 |
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Bulb app says it’s down for maintenance
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1 | 17 | July 22, 2021 |
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Being ignored regularly
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18 | 216 | July 22, 2021 |
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Electricity Smart Meter Not Commissioned Yet, Installed on 25th of May 2021
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1 | 19 | July 21, 2021 |
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Smart meter installation in a block of flats
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2 | 17 | July 21, 2021 |
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Night rate not changing
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1 | 20 | July 21, 2021 |
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Why can't I see my account?
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1 | 23 | July 21, 2021 |
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Statements and monthly payment
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9 | 80 | July 20, 2021 |
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Account - Feed In Tariff Payments Only
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4 | 29 | July 19, 2021 |
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Reported a faulty timer, but had no response from Bulb
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3 | 55 | July 19, 2021 |
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Bulb apps not show daily usage for long 4 weeks
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1 | 26 | July 19, 2021 |