Help & Support
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Help Articles: Extra Help for Members
Please click below for all things regarding: Extra help for members Energy Company Obligation (ECO) What support services does Bulb offer to our members? Paper statements The Warm Home Discount Warm Home Discount b… |
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12 | 2437 | November 5, 2021 |
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Help Articles: Moving In or Out
Please click below for all things regarding: Moving in or out What to do when you’re moving house Moving into a home that’s supplier by Bulb |
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16 | 2685 | August 12, 2022 |
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Help Articles: Joining Bulb
Please click below for all things regarding: Joining Bulb Switch your home About Bulb |
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7 | 1315 | November 17, 2021 |
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Help Articles: Meters and Readings
Please click below for all things regarding: Meters and readings Meter readings Smart meters Two rate (Economy 7) Top-up meters (prepay) Problems and servicing |
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219 | 19700 | August 12, 2022 |
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Help Articles: Bulb Account and App
Please click below for all things regarding: Bulb account and app Managing your account Updating your details Account security Getting in touch Leaving Bulb Energy Advice |
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151 | 8893 | July 10, 2022 |
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Help Articles: Payments and Referrals
Please click below for all things regarding: Payments and referrals Payments Referrals Refunds Smart tariff Feed-in Tariff Export payments |
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97 | 11465 | July 25, 2022 |
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How to use Help and Support
Welcome to Bulb’s Community. The Help & Support page is the place to be if you need help with your account. If you’ve tried the help centre but prefer to chat, ask the Community for advice about using Bulb. Please rem… |
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99 | 10357 | July 6, 2022 |
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About the Help & Support category
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2 | 904 | October 30, 2019 |
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How does an IHD3 connect?
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0 | 3 | August 18, 2022 |
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Where is my grant
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2 | 115 | August 18, 2022 |
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Husband moving out of property but he is Bulb account holder
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1 | 32 | August 17, 2022 |
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Incorrect Tariff on Electricity Meter, Estimated Gas Bill Very Wrong
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1 | 86 | August 17, 2022 |
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Smart meter, not showing usage
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0 | 12 | August 17, 2022 |
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Usage chart not working
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15 | 350 | August 17, 2022 |
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Variable Direct Debit Issue
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3 | 41 | August 17, 2022 |
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Discussed with the customer support
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2 | 46 | August 17, 2022 |
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Smart meter not sending readings Still
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119 | 3796 | August 17, 2022 |
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Bulb Customer Service - An Absolute Joke! (I URGENTLY need a rep to contact me!)
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0 | 38 | August 17, 2022 |
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Smart Meters & Exact Monthly Payments (Variable Direct Debit)
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9 | 63 | August 17, 2022 |
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No In-Home Display, can I get one?
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3 | 83 | August 17, 2022 |
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How long do the metering team take to respond
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0 | 20 | August 17, 2022 |
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App not connecting to IHD Smart meter
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2 | 52 | August 17, 2022 |
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Switching from economy 7 to single rate tarriff
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0 | 19 | August 16, 2022 |
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Update smart meter
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0 | 15 | August 16, 2022 |
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No Electricity Readings Since August 2021 - Smart Meter
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0 | 17 | August 16, 2022 |
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Replies to emails
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0 | 31 | August 16, 2022 |
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Bulb Help not responding to emails
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0 | 29 | August 16, 2022 |
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Gas meter not sending reading and IHD has never worked
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2 | 34 | August 16, 2022 |
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When are government (Scotland) adding £400 to our bulb account
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9 | 294 | August 16, 2022 |
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How long do I have to wait for my smart meter to be compatible so that I can switch to the EV tariff?
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0 | 26 | August 15, 2022 |