Help & Support
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Help Articles: Extra Help for Members
Please click below for all things regarding: Extra help for members Energy Company Obligation (ECO) What support services does Bulb offer to our members? Paper statements The Warm Home Discount Warm Home Discount b… |
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6 | 1176 | September 16, 2021 |
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Help Articles: Moving In or Out
Please click below for all things regarding: Moving in or out What to do when you’re moving house Moving into a home that’s supplier by Bulb |
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1 | 931 | March 12, 2020 |
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Help Articles: Joining Bulb
Please click below for all things regarding: Joining Bulb Switch your home About Bulb |
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1 | 539 | March 12, 2020 |
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Help Articles: Meters and Readings
Please click below for all things regarding: Meters and readings Meter readings Smart meters Two rate (Economy 7) Top-up meters (prepay) Problems and servicing |
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151 | 10696 | September 17, 2021 |
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Help Articles: Bulb Account and App
Please click below for all things regarding: Bulb account and app Managing your account Updating your details Account security Getting in touch Leaving Bulb Energy Advice |
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116 | 3996 | September 17, 2021 |
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Help Articles: Payments and Referrals
Please click below for all things regarding: Payments and referrals Payments Referrals Refunds Smart tariff Feed-in Tariff Export payments |
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85 | 7505 | June 24, 2021 |
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How to use Help and Support
Welcome to Bulb’s Community. The Help & Support page is the place to be if you need help with your account. If you’ve tried the help centre but prefer to chat, ask the Community for advice about using Bulb. Please rem… |
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97 | 9583 | January 7, 2021 |
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About the Help & Support category
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2 | 502 | October 30, 2019 |
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In home display has lost connection
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0 | 2 | September 21, 2021 |
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What makes smart meters 'smart'?
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25 | 349 | September 20, 2021 |
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Anyone else been waiting 15 months for their Gas Meter to be fixed?
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1 | 25 | September 20, 2021 |
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HI. I've just entered my initial meter readings, but I can only enter a single electricity reading,
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8 | 50 | September 20, 2021 |
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Warm Home Discount 2021-2022 applications are now open
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21 | 143 | September 20, 2021 |
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SMETS1 Secure Meter Compatibility
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6 | 125 | September 20, 2021 |
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How do i request a refund if I'm in credit?
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14 | 480 | September 20, 2021 |
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Account Closed but shouldn't be
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1 | 54 | September 20, 2021 |
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Energy Rates Are Going Up
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55 | 935 | September 18, 2021 |
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EV and SMETS1 Meter
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0 | 20 | September 20, 2021 |
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Smart Recomissioning
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2 | 36 | September 20, 2021 |
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Where is my statement?
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16 | 178 | September 20, 2021 |
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Is Bulb going bankrupt?
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2 | 1195 | September 20, 2021 |
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Warm Home Discount Payment - Assistance Required please
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2 | 31 | September 20, 2021 |
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Smart Meter still not working since 2019
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2 | 46 | September 20, 2021 |
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Warm Home Discount Application - Need help please!
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2 | 58 | September 20, 2021 |
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Warm Home Discount - Proof
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2 | 45 | September 20, 2021 |
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Now installing smart 5 terminal meters
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17 | 254 | September 17, 2021 |
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Smart meterr not working
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5 | 55 | September 17, 2021 |
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Waiting for a Meter fix
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8 | 34 | September 17, 2021 |
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Payment pending
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5 | 48 | September 17, 2021 |
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Can't log in to my account
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2 | 63 | September 17, 2021 |