Help & Support
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Help Articles: Extra Help for Members
Please click below for all things regarding: Extra help for members Energy Company Obligation (ECO) What support services does Bulb offer to our members? Paper statements The Warm Home Discount Warm Home Discount b… |
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12 | 1846 | November 5, 2021 |
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Help Articles: Moving In or Out
Please click below for all things regarding: Moving in or out What to do when you’re moving house Moving into a home that’s supplier by Bulb |
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7 | 1494 | December 23, 2021 |
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Help Articles: Joining Bulb
Please click below for all things regarding: Joining Bulb Switch your home About Bulb |
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7 | 1107 | November 17, 2021 |
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Help Articles: Meters and Readings
Please click below for all things regarding: Meters and readings Meter readings Smart meters Two rate (Economy 7) Top-up meters (prepay) Problems and servicing |
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196 | 13226 | January 10, 2022 |
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Help Articles: Bulb Account and App
Please click below for all things regarding: Bulb account and app Managing your account Updating your details Account security Getting in touch Leaving Bulb Energy Advice |
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125 | 4987 | January 18, 2022 |
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Help Articles: Payments and Referrals
Please click below for all things regarding: Payments and referrals Payments Referrals Refunds Smart tariff Feed-in Tariff Export payments |
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92 | 8882 | January 21, 2022 |
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How to use Help and Support
Welcome to Bulb’s Community. The Help & Support page is the place to be if you need help with your account. If you’ve tried the help centre but prefer to chat, ask the Community for advice about using Bulb. Please rem… |
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98 | 9841 | October 5, 2021 |
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About the Help & Support category
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2 | 612 | October 30, 2019 |
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Smart meter not matching what I'm charged?
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0 | 1 | January 22, 2022 |
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Smart Meter Monitor IHD not displaying readings
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0 | 2 | January 22, 2022 |
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Pre Payment Top Up as much as ££££'s possible NOW ahead of predicted increases
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1 | 23 | January 21, 2022 |
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Smart meters not connecting
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2 | 42 | January 21, 2022 |
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Phishing call pretending to be Bulb
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4 | 29 | January 21, 2022 |
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Missing Graphs in web and app
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2 | 18 | January 21, 2022 |
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No way to manage account/payments - only option is "Go to Community"
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1 | 38 | January 21, 2022 |
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Account in credit but monthly payments have increased
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3 | 69 | January 21, 2022 |
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Graph showing daily usage
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8 | 103 | January 21, 2022 |
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Unacceptable increase in mt monthly payments
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2 | 96 | January 20, 2022 |
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WAN Light Flashing Rapidly on Comms Hub
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3 | 18 | January 20, 2022 |
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No statement available
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3 | 25 | January 20, 2022 |
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Cant Submit Meter Readings in App
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19 | 248 | January 20, 2022 |
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No gas readings in Smart meter
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7 | 70 | January 20, 2022 |
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Smart Meter not sending readings help
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8 | 72 | January 20, 2022 |
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Please refund me
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1 | 41 | January 20, 2022 |
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I need help with submitting meter readings
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2 | 29 | January 20, 2022 |
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Warm Home Discount 2021-2022 applications are now open
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49 | 1259 | January 19, 2022 |
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Smart meter not sending readings over
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3 | 22 | January 19, 2022 |
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Bulb have started to charge us for two meters!
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1 | 38 | January 19, 2022 |
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Please provide statement night vs day usages
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3 | 49 | January 19, 2022 |
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Daily Smart meter readings on app
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4 | 37 | January 19, 2022 |