Help & Support
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Going further with energy saving, part 1: Energy Performance Certificates
Hi, it’s Miriam from team Bulb here. :wave: At Bulb, we’re keen to support our members to save energy wherever they can, so we’re going to be sharing some resources here on community. If you’ve already exhausted the tip… |
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2 | 74 | October 14, 2021 |
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Help Articles: Extra Help for Members
Please click below for all things regarding: Extra help for members Energy Company Obligation (ECO) What support services does Bulb offer to our members? Paper statements The Warm Home Discount Warm Home Discount b… |
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6 | 1398 | September 16, 2021 |
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Help Articles: Moving In or Out
Please click below for all things regarding: Moving in or out What to do when you’re moving house Moving into a home that’s supplier by Bulb |
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1 | 999 | March 12, 2020 |
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Help Articles: Joining Bulb
Please click below for all things regarding: Joining Bulb Switch your home About Bulb |
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1 | 578 | March 12, 2020 |
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Help Articles: Meters and Readings
Please click below for all things regarding: Meters and readings Meter readings Smart meters Two rate (Economy 7) Top-up meters (prepay) Problems and servicing |
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157 | 11447 | October 13, 2021 |
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Help Articles: Bulb Account and App
Please click below for all things regarding: Bulb account and app Managing your account Updating your details Account security Getting in touch Leaving Bulb Energy Advice |
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121 | 4519 | October 1, 2021 |
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Help Articles: Payments and Referrals
Please click below for all things regarding: Payments and referrals Payments Referrals Refunds Smart tariff Feed-in Tariff Export payments |
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89 | 7922 | October 14, 2021 |
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How to use Help and Support
Welcome to Bulb’s Community. The Help & Support page is the place to be if you need help with your account. If you’ve tried the help centre but prefer to chat, ask the Community for advice about using Bulb. Please rem… |
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98 | 9673 | October 5, 2021 |
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About the Help & Support category
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2 | 528 | October 30, 2019 |
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Where is my statement?
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88 | 615 | October 16, 2021 |
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Day and Night rates for electricity
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4 | 115 | October 15, 2021 |
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Why we use estimates for your statements
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6 | 117 | October 15, 2021 |
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Gas readings not sending and IHD not connecting
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0 | 12 | October 15, 2021 |
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Smart IHD Not Connected
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6 | 63 | October 15, 2021 |
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Account - Feed In Tariff Payments Only
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12 | 82 | October 15, 2021 |
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Smart Tariff Plan
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0 | 23 | October 15, 2021 |
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Account is linked to wrong meter
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1 | 34 | October 15, 2021 |
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Bill confusion …
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9 | 132 | October 15, 2021 |
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Smart meter not sending readings Still
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93 | 884 | October 15, 2021 |
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Feed-in Tariff delay?
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2 | 15 | October 15, 2021 |
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Is Vari-Fair the same as Economy 7? and other questions
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2 | 94 | October 15, 2021 |
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Bulb Account Update - not sure what has gone on
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0 | 37 | October 15, 2021 |
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Replacement smart meter
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5 | 116 | October 15, 2021 |
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Statements missing, increases in DD & £4000 credit
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5 | 230 | October 14, 2021 |
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SMETS2 Landis+Gyr E470
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0 | 25 | October 14, 2021 |
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Bulb gone crazy
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1 | 129 | October 14, 2021 |
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Want to pay when my bill is issued
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11 | 192 | October 14, 2021 |
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Ongoing email saga about payments
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10 | 205 | October 14, 2021 |
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New member, can submit electricity reading but not gas
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5 | 56 | October 14, 2021 |
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Previous tenant estimates been used
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2 | 35 | October 14, 2021 |