Help & Support
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
|
Help Articles: Bulb Account and App
Please click below for all things regarding: Bulb account and app Managing your account Updating your details Account security Getting in touch Leaving Bulb Energy Advice |
|
97 | 3501 | August 4, 2021 |
|
Help Articles: Meters and Readings
Please click below for all things regarding: Meters and readings Meter readings Smart meters Two rate (Economy 7) Top-up meters (prepay) Problems and servicing |
|
139 | 9891 | August 3, 2021 |
|
Help Articles: Payments and Referrals
Please click below for all things regarding: Payments and referrals Payments Referrals Refunds Smart tariff Feed-in Tariff Export payments |
|
85 | 7047 | June 24, 2021 |
|
How to use Help and Support
Welcome to Bulb’s Community. The Help & Support page is the place to be if you need help with your account. If you’ve tried the help centre but prefer to chat, ask the Community for advice about using Bulb. Please rem… |
|
97 | 9498 | January 7, 2021 |
|
Help Articles: Extra Help for Members
Please click below for all things regarding: Extra help for members Energy Company Obligation (ECO) What support services does Bulb offer to our members? Paper statements The Warm Home Discount Warm Home Discount b… |
|
1 | 1005 | March 12, 2020 |
|
Help Articles: Moving In or Out
Please click below for all things regarding: Moving in or out What to do when you’re moving house Moving into a home that’s supplier by Bulb |
|
1 | 863 | March 12, 2020 |
|
Help Articles: Joining Bulb
Please click below for all things regarding: Joining Bulb Switch your home About Bulb |
|
1 | 493 | March 12, 2020 |
|
About the Help & Support category
|
|
2 | 468 | October 30, 2019 |
|
Electric usage recording
|
|
20 | 223 | August 4, 2021 |
|
App no longer shows EV menu
|
|
0 | 2 | August 4, 2021 |
|
Smart meter not sending readings Still
|
|
30 | 421 | August 3, 2021 |
|
Unable to sign in on computer
|
|
0 | 7 | August 3, 2021 |
|
Poor opinion of this IHD
|
|
43 | 547 | August 2, 2021 |
|
Reading exactly the same for multiple days?
|
|
2 | 33 | August 2, 2021 |
|
Switching to bulb... new ihd or old retailer's existing one?
|
|
20 | 186 | August 2, 2021 |
|
Electricity has disappeared from my account
|
|
11 | 138 | August 2, 2021 |
|
Smart meter not sending reading since 24th June
|
|
3 | 72 | August 2, 2021 |
|
App saying cant top up
|
|
3 | 31 | July 30, 2021 |
|
10 ways to self serve in your Bulb account
|
|
0 | 37 | July 29, 2021 |
|
IHD is restarting itself every few minutes
|
|
23 | 148 | July 29, 2021 |
|
How long does it take to get a refund
|
|
1 | 49 | July 29, 2021 |
|
Register your interest now for our smart EV charging trial
|
|
0 | 62 | July 27, 2021 |
|
Only seeing monthly readings from smart meters
|
|
5 | 47 | July 28, 2021 |
|
Statement of Annual Usage
|
|
12 | 119 | July 28, 2021 |
|
Reported a faulty timer, but had no response from Bulb
|
|
5 | 73 | July 28, 2021 |
|
Ihd not showing new prices
|
|
3 | 27 | July 27, 2021 |
|
Understanding current dashboard and statement
|
|
2 | 40 | July 27, 2021 |
|
Refusal to replace a broken meter
|
|
5 | 118 | July 26, 2021 |
|
Smart meter not synced to new Bulb account
|
|
9 | 76 | July 26, 2021 |
|
My gas meter display the MONEY...... . OFF..... And CALL HELP.....what can I do?
|
|
7 | 68 | July 26, 2021 |