Help & Support
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Help Articles: Extra Help for Members
Please click below for all things regarding: Extra help for members Energy Company Obligation (ECO) What support services does Bulb offer to our members? Paper statements The Warm Home Discount Warm Home Discount b… |
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12 | 1715 | November 5, 2021 |
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Help Articles: Moving In or Out
Please click below for all things regarding: Moving in or out What to do when you’re moving house Moving into a home that’s supplier by Bulb |
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3 | 1210 | November 2, 2021 |
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Help Articles: Joining Bulb
Please click below for all things regarding: Joining Bulb Switch your home About Bulb |
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7 | 920 | November 17, 2021 |
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Help Articles: Meters and Readings
Please click below for all things regarding: Meters and readings Meter readings Smart meters Two rate (Economy 7) Top-up meters (prepay) Problems and servicing |
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186 | 12268 | November 10, 2021 |
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Help Articles: Bulb Account and App
Please click below for all things regarding: Bulb account and app Managing your account Updating your details Account security Getting in touch Leaving Bulb Energy Advice |
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123 | 4754 | October 19, 2021 |
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Help Articles: Payments and Referrals
Please click below for all things regarding: Payments and referrals Payments Referrals Refunds Smart tariff Feed-in Tariff Export payments |
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91 | 8524 | November 16, 2021 |
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How to use Help and Support
Welcome to Bulb’s Community. The Help & Support page is the place to be if you need help with your account. If you’ve tried the help centre but prefer to chat, ask the Community for advice about using Bulb. Please rem… |
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98 | 9749 | October 5, 2021 |
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About the Help & Support category
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2 | 567 | October 30, 2019 |
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Overpaying massively
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1 | 1203 | November 22, 2021 |
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No statements since smart meter install
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2 | 158 | November 22, 2021 |
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Smart payg not communicating
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1 | 99 | November 22, 2021 |
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Warm Home Discount 2021-2022 applications are now open
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27 | 692 | November 22, 2021 |
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Cant Submit Meter Readings in App
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0 | 70 | November 22, 2021 |
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Fed Up of Bulb and their incompetence
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12 | 612 | November 22, 2021 |
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One year on - and STILL no kWh option on the graphs
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1 | 88 | November 21, 2021 |
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Strange Sunday usage
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13 | 236 | November 21, 2021 |
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No refund still and the payment still estimated?
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3 | 119 | November 21, 2021 |
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Usage chart in kWh
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10 | 283 | November 21, 2021 |
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Statements sent in abundance
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2 | 108 | November 20, 2021 |
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App not updating since 14th Nov
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2 | 73 | November 20, 2021 |
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How can I get SMETS2 smart meters installed?
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14 | 329 | November 19, 2021 |
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Smart meter not sending readings (gas and electricity)
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5 | 115 | November 19, 2021 |
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Statements, why no statements
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14 | 330 | November 19, 2021 |
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Smart meter not sending electricity readings
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1 | 38 | November 19, 2021 |
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IHD stuck in a boot loop
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5 | 54 | November 19, 2021 |
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Smart meter not sending readings since going smart
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2 | 53 | November 19, 2021 |
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Smart meter IHD never connected since installation
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3 | 68 | November 19, 2021 |
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Full IHD full/factory reset
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4 | 80 | November 18, 2021 |
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Application for Energy support fund
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6 | 134 | November 18, 2021 |
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Smart Meter Not Reporting
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29 | 408 | November 18, 2021 |