Help & Support


Topic Replies Activity
A member for years, now wants a deposit to move house 14 June 8, 2021
Electric usage recording 8 June 8, 2021
Get refund from account is credited 12 June 8, 2021
Update usage monitor to use current tariff 5 June 8, 2021
Being ignored regularly 6 June 7, 2021
Smart Meter / App not updating 7 June 7, 2021
N3rgy Electricity Data Download Problem 3 June 7, 2021
IHD no longer working after power cut 13 June 7, 2021
Switching to bulb... new ihd or old retailer's existing one? 19 June 4, 2021
Lack of communication following a switch to bulb 6 June 4, 2021
No IHD for smartmeter. How to replace? 3 June 4, 2021
Joke billing and been palmed off! 4 June 3, 2021
Calorific Value For Gas Conversion 8 June 3, 2021
IHD not connecting to the meters 2 June 3, 2021
New Smart meter fitted but no IHD display for gas 3 June 3, 2021
Anyone else not received their monthly statement? 47 June 3, 2021
Cheaper night time rate 6 June 2, 2021
Email format rejected 4 June 1, 2021
Trying to Leave - being prevented 7 June 1, 2021
Bill not raised following smart meter upgrade 6 May 31, 2021
IHD not showing electricity 21 May 31, 2021
Smart meter storage heaters 2 May 31, 2021
I can't access the dashboard here 5 May 28, 2021
Bulb Account not accessible 2 May 28, 2021
Estimated readings 10 times what they should be 25 May 28, 2021
Usage chart in kWh 8 May 27, 2021
Bulb seem to have ignored my readings and only using estimates 4 May 27, 2021
Old meter still registered 4 May 27, 2021
Renewable Energy Guarantee of Origin (REGO) certificates 8 May 26, 2021
Monthly “increase your payment” emails 4 May 25, 2021