Brexit or Smart Meter Overload — Bulb Community

Brexit or Smart Meter Overload

This is in jest.

If like me you have reached the point of saturation with the Brexit fiasco (not the actual vote but the political fallout).

Currently as a customer with no current interest in having a smart meter the amount of threads on problems with the smart meter installation programme has reached epic proportions and is quickly catching up with my feeling on the Brexit debacle.

Maybe if those having problems with their smart installation could perhaps have a read of earlier threads then it should dramatically reduce the number of new threads being set up.

As I say my comments are tongue in cheek.

Comments

  • Allanr said:

    This is in jest.

    If like me you have reached the point of saturation with the Brexit fiasco (not the actual vote but the political fallout).

    Currently as a customer with no current interest in having a smart meter the amount of threads on problems with the smart meter installation programme has reached epic proportions and is quickly catching up with my feeling on the Brexit debacle.

    Maybe if those having problems with their smart installation could perhaps have a read of earlier threads then it should dramatically reduce the number of new threads being set up.

    As I say my comments are tongue in cheek.

    Agree. Also I'm seeing a lot of thread's for the same question usually answered in the faqs

    I usually just point people to the help email address and the faq page.

    And don't mention brexit I'm sick to death of it too. The government just needs to make an executive decision one way or another and make a group of people unhappy they need to decide as trying to please everyone got us to where we are.
  • There are definitely some parallels between the lack of information provided to the general public on both topics!

    You'd think based on some of these threads that the lack of working smart meter is going to affect their life more though.

    I have smart meters from Bulb, they don't work as smart meters (and haven't since installation - one of the first). Bulb are being completely useless about sorting it out, but I really don't care that much.
  • I think a lot of these problems are stemming from emails for smart meter appointments redirecting to the forum. That's the vibe I'm getting.
  • I've pretty much given up on this forum now. First time I've been here in ages.
  • Perhaps us regulars should stop posting for a while and see what happens?
  • 198kHz said:

    Perhaps us regulars should stop posting for a while and see what happens?

    I think so too. We keep answering the same queries and dealing with people believing this forum is direct customer service.


  • I think so too. We keep answering the same queries and dealing with people believing this forum is direct customer service.

    I concur with your comments.

    One of the contributory factors for the problem is that on the

    Join the Community

    it says

    Talk to the team

  • Thanks for the comments guys.
    I'm engaging 'occasional observing' mode until Bulb sort out their illogical website and giude customers in the right direction.
    See you on the other side... ;)
  • edited April 13
    Allanr said:



    I think so too. We keep answering the same queries and dealing with people believing this forum is direct customer service.

    I concur with your comments.

    One of the contributory factors for the problem is that on the

    Join the Community

    it says

    Talk to the team

    Maybe they could add another step in adding posts.

    Check the forum that your query hasn't already been answered. Or isn't answered in the FAQ section.

    And I'd like an option for us frequent visitors to mark threads as duplicates. That way they get stopped from posting on and only relevant threads are kept to the top of the tree as duplicate threads are pushed to the bottom.

    I used to like posting on here but now feel I'm lost in the noise.

    If you look at my posts I find them relevant to bulb while also wanting to start interesting conversation.

  • I wonder how that community forum redesign/platform switch is going.

    Enabling thread merges and adding some community moderators would easily make a massive difference though.
  • mowcius said:

    I wonder how that community forum redesign/platform switch is going.

    Enabling thread merges and adding some community moderators would easily make a massive difference though.

    I thought of something mean / clever we could or should do. Every time someone asks a similar query, post a link to the previous thread asking that question. That way we lead people through all the threads that have asked the same question.
  • People would still ask the same questions again and again though - it wouldn't do much to actually clean things up, and might make it harder for others looking for the answer to find it.
  • Back to my original post, at the moment smart meter postings has passed Brexit with regards to how I feel about both.
  • Allanr said:

    Back to my original post, at the moment smart meter postings has passed Brexit with regards to how I feel about both.

    The smart meter stuff isn't helped with the misleading smart meter ads. For instance the latest one says smart meters can help with climate change by scrapping something perfectly working for something new when it isn't needed. The energy grid has known about how to deal with surges in energy for 50 years
  • The smart meter discussions is getting overwhelming if only posters experiencing problems would just have a ever so tiny peek at previous threads it would make my day. Just shows I made the right decision to hold off having a smart meter.
  • Just shows I made the right decision to hold off having a smart meter.

    I think with most things nowadays it is always better to hold off with new products / versions until they have been tested in the market place. Too many companies are now target /profit orientated and the achievement of target / profit is secondary to quality. Same has happened to automobiles, window versions, Insurance, pharmaceuticals, fracking and various other aspects of modern day living.
  • scudo said:


    I think with most things nowadays it is always better to hold off with new products / versions until they have been tested in the market place.

    Totally agree, I have just had my email from Bulb to book an appointment for installation of a smart meters. I think this will stay in my pending box for quite a while.
  • I have two pending deleted. B)
  • Nothing yet so maybe not this far North yet.

    Out of interest I wonder what the reasons are that so many people are desperate to get a Smart meter.
    Is it:
    They have been convinced they will save a fortune.
    They are too lazy to submit meter readings.
    Its the latest new consumer toy.
    Its free and we all like a bargain.
  • scudo said:

    Nothing yet so maybe not this far North yet.

    Out of interest I wonder what the reasons are that so many people are desperate to get a Smart meter.
    Is it:
    They have been convinced they will save a fortune.
    They are too lazy to submit meter readings.
    Its the latest new consumer toy.
    Its free and we all like a bargain.

    Perhaps all four?

    Tomorrow I will spend possibly two minutes to read my non smart electric and gas meters and plonk the readings on the Bulb site. And no fixation with looking at an in-home display which may or may not work. I know two of my family no longer bother with their IHD as the novelty has worn off.
  • edited April 23
    @Allanr

    Oh go on - go for it- it is great fun - it just a few weeks you have your new shiny meters

    You get an IHD that lets you read your Gas meter without going outside, which is more that Bulb can do - they just carry on estimating for your Bill - and switch off your ability to send in readings - nice touch

    And if you are worried that you will miss reading your Electricity Meter then don't - there's nowt on the IHD, but Bulb kindly tell in your monthly bill - if you cannot wait, then you can always nip out to the meter.

    The general vagueness from Bulb suggests that some fixes are somewhat out of their control. I reckon it might be a couple of months yet before things are fixed.

    Of course, when it is all working you'll be able to figure if its worth switching to the Smart tariff or not....

    :-)



  • edited May 29
    Just to move forward on this.

    Brexit still miles away from resolving, perhaps by 31 October 2019

    Smart meter resolution perhaps by ?

    I don't envy Bulb in trying to resolve the software issue with the DCC and taking all the flak at present, but I'm sure glad I read all the posts on the forum and elsewhere before even thinking remotely of having a smart meter., :s
  • A question. When smart meters are fitted and don't work does it mean peoples meter readings aren't being read... Is that why people are annoyed?
  • @emmapearson from the mood of this forum yes.

    Estimated readings are being used when a smart meter is supposed to get rid of estimates.

    And displays aren't displaying the daily usage properly.
  • The link below indicates the the Smart meter issues are an industry problem and not specific to Bulb. After reading the article it looks like there will be problems for years to come.

    https://www.thisismoney.co.uk/money/bills/article-6435495/Why-4-million-smart-meters-ripped-homes.html
  • My meters are were smart from British Gas but now I've switched they no longer work as such. I'll stick to just manually submitting I think
  • I was hoping my satirical comment comparing Brexit with the smart debate was showing my current frustration with all the threads being set up regarding smart meter use. =)

    I hadn't intended my particular thread to be high-jacked to discuss particular issues around smart meters as they can be added to already set up threads. :s
  • Oh I get the frustration I feel the same when I see the "I've got a huge bill which isn't fair"
    Is it cos you're actually using more than you think and trying to blame bulb for it!
  • Allanr said:

    scudo said:

    Nothing yet so maybe not this far North yet.

    Out of interest I wonder what the reasons are that so many people are desperate to get a Smart meter.
    Is it:
    They have been convinced they will save a fortune.
    They are too lazy to submit meter readings.
    Its the latest new consumer toy.
    Its free and we all like a bargain.

    Perhaps all four?

    Tomorrow I will spend possibly two minutes to read my non smart electric and gas meters and plonk the readings on the Bulb site. And no fixation with looking at an in-home display which may or may not work. I know two of my family no longer bother with their IHD as the novelty has worn off.
    I do think smart meters have been mis represented as a thing that will automatically save you money which is absolutely not the case. The only thing that will save you money is if you are careful with what you use and don't use what you don't need to. Like heating all day long put an extra layer on or dry clothes outside instead of using a dryer.
  • Allanr said:

    scudo said:

    Nothing yet so maybe not this far North yet.

    Out of interest I wonder what the reasons are that so many people are desperate to get a Smart meter.
    Is it:
    They have been convinced they will save a fortune.
    They are too lazy to submit meter readings.
    Its the latest new consumer toy.
    Its free and we all like a bargain.

    Perhaps all four?

    Tomorrow I will spend possibly two minutes to read my non smart electric and gas meters and plonk the readings on the Bulb site. And no fixation with looking at an in-home display which may or may not work. I know two of my family no longer bother with their IHD as the novelty has worn off.
    I do think smart meters have been mis represented as a thing that will automatically save you money which is absolutely not the case. The only thing that will save you money is if you are careful with what you use and don't use what you don't need to. Like heating all day long put an extra layer on or dry clothes outside instead of using a dryer.
    Yes exactly. I'm not the only person who thinks this.

    A smart meter can save you money if you dont submit regular meter readings. As far as I can see turning a light off will save you money regardless of the meter.

    One benefit for it, it simplifies an economy 7 tariff.

    The smart tariff can save people money if you use energy when there is spare capacity.
  • Allanr said:

    I was hoping my satirical comment comparing Brexit with the smart debate was showing my current frustration with all the threads being set up regarding smart meter use. =)

    I hadn't intended my particular thread to be high-jacked to discuss particular issues around smart meters as they can be added to already set up threads. :s

    Sorry I high jacked the post! I'm just interested why people aren't happy and feel the constant need to bang on about smart meters on here rather than just speaking to bulb directly. There must be a way to still submit readings.
  • A couple of observations to what is a heated discussion:
    1. The Brexit outcome (whatever it is) will have a much more profound impact on us all for years to come than smart meters.
    2. Smart meter promotion has been a an exercise in 'economy with the truth' rivalled only by Brexit, HS2, Heathrow's 3rd runway, and Universal Credit. The official estimates for customer money saving are now little better than single figures annually and as this thread shows that depends on customer engagement which soon tails off. The costs per installation are around £270-300, costs that customers pay on their bills to replace perfectly serviceable equipment with reliance on digital technology - with all its vulnerabilities - and the savings that accrue fall to the suppliers not having to employ meter readers. In 'green' , economic and security terms it makes no sense to consumers. Just because technology allows us to do something doesn't mean its sensible to do so.
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