Applied for the FIT and got a small credit — Bulb Community

Applied for the FIT and got a small credit

edited May 5 in About Bulb
I applied for the FIT last month and got a small credit in my April bill. The credit was not flagged as being from the FIT and was less than I expected. Will Bulb send me emails about starting the FIT and explain what I should expect? As the payment seems too low does Bulb split the payments up? For example a payment per month and another one each quarter? I don't have a smart meter, so the payments should assume 50% of what my solar panels produce is exported.

Comments

  • edited May 4
    Once you are registered for FIT with bulb you will have a 'Your Feed in Tariff' section on your main dashboard on the web view.

    This will have
    * FIT details (this is the details of your application)
    * FIT statements
    * FIT meter readings (this is only enabled quarterly to submit a reading, you cannot view past readings here)

    The FIT payment is quarterly, with the statement and credit appearing a month after the quarterly reading deadline.

    So if you don't have these the credit must be for something else?
  • Hey @DaveLister

    The £10 credit was 'goodwill credit'. We compensate members if they've had to wait longer than we think is acceptable for a reply to an email or for us to answer the phone.

    FIT payments are credited quarterly. As @Phillip_PAL has said, you'll be able to see your FIT payments and statements in your Bulb account.
  • Thanks for the info Eleanor. Unfortunately the 3 week deadline for being signed up for the FIT is due next Thursday the 16th of May. I hope the new initiative, to pay customers for what they generate, is not getting in the way of my FIT application. If I am being held in the queue by the government quango, then please tell me if this is occurring. You are also happy for customers that already get FIT payments to join the new initiative, but because of the way the FIT is calculated, this is not in their interests, unless they have a large panel array.
  • Not to worry, if you're application is already in we'll process it.

    There is around a 3 weeks wait at the moment due to the surge of applications around the deadline. You applied on April 25th so it shouldn't be long now. We're focusing on getting these done as well as continuing with our export tariff. We've enlisted the help of some extra energy specialists to process the applications so you're not having to wait too long.

  • edited May 24
    It's now four weeks since I applied for the FIT with all the required paperwork, and still no joy, with no formal communication from Bulb. What a pity, customer service up to now has been excellent. Now with the FIT, Bulb is looking more like one of the big six. i.e. not communicating properly, and making promises they can't or won't keep. Yes they are busy, but they should supply a revised estimate of how long we will have to wait.
  • edited May 27
    I have checked the FIT deployment cap for the 1st Quarter 2019, and only 20% of the capacity has been used, so this is not a Ofgem delay or government holdup. So it must be due to the volume of applications coming into Bulb. Time to offers some bonuses to their new staff to pull their fingers out, I think.
  • OK the FIT has been setup, many thanks. This took 4 weeks and 5 days. If mine is typical, the setup estimate should be revised to reflect this.
  • Don't forget, there's been a couple of bank holidays this month which has probably thrown time estimates out a little bit (along with the late easter and Good Friday one at the end of April - so that's 4 calendar days accounted for).
  • Heya @DaveLister

    Sorry it took longer than expected. We really are working hard to get through the applications. It was an exceptionally busy time with the deadline in April but we're getting back on track with faster processing times.

    I'm glad you're all signed up now. Let us know id you have any other questions.
  • Thank you Eleanor. I now have three additional buttons on the main access page, including the all important FIT specific meter reading which will not be available until the 16th of June. After the 16th I assume I will get some sort of payment that may be only part of a quarterly cycle, but will allow me to estimate how much regular payments will be. I have a rough estimate for this, but hope that the payment will give me a more accurate idea of quarterly amounts? As the export power is assumed to be 50% will the payment be the same each quarter?
  • In response to RickyB, if you remove the 4 holidays, the completion of the process was still one Week and a Day late.
  • edited May 29
    Hi @DaveLister, Ben here from the FIT team. Thought I'd let you know that your application has now been processed and you will be registered for FIT payments.

    I do apologise for the delay, the announcement of the end of FIT caused a massive spike in registrations and we've had to work our way through a huge stack of applications, we did send out an email explaining there would be a delay, but I agree we could have communicated it better.

    We'll pay your FIT payments to you once a quarter. We'll ask for your meter readings at the end of every quarter.

    Once you've given us your meter readings we'll work out how much we owe you. We'll pay you within two weeks of the start of the next quarter.

    As part of your sign up process, you can choose to be paid into your bank account, your Bulb account, or to pay someone else entirely.
    The Generation Tariff - You get paid this fixed rate for the total amount of electricity you produce. There are different tariff rates according to the type of installation you have.
    The Export Tariff - You get paid this fixed rate for the amount of electricity that you put back on the grid. If you don't have an export meter then your export amount is estimated to be 50% of what you generate (except for hydro installations at 25%). If you have an export meter, you will be paid for exactly how much you generate.

    You can see a breakdown of the tariff rates here: https://www.ofgem.gov.uk/environmental-programmes/fit/fit-tariff-rates and your annual estimated generation on your MCS certificate. Of course you will generate more in the summer and less in the winter.
  • Hi Dave,
    You can calculate how much you should get for your FIT payments (in pounds) by multiplying the difference in your export meter by 0.06305 (assuming your on generation tariff of 3.79 pence per kWh, and export tariff of 5.03 pence per 2kWh).

  • I applied on the 18th March and still haven't been set up!
  • As the export power is assumed to be 50% will the payment be the same each quarter?

    The deemed export is 50% of your generation, which in the winter months is far less than summer so each quarter payment will differ.

    My final quarter was about £26 whereas in the summer quarters it's around five times more about £120 this is for a 4.48 Kwp system fitted nearly two years ago (East/West and shaded).
  • Ecolaura said:

    I applied on the 18th March and still haven't been set up!

    Oh no! Sorry @Ecolaura, you certainly shouldn't be waiting that long to get signed up. I've alerted the FIT team. We'll investigate what has gone on and we'll send you an email with an update. Please give me a nudge if you need any extra info.
  • Ecolaura said:

    I applied on the 18th March and still haven't been set up!

    Oh no! Sorry @Ecolaura, you certainly shouldn't be waiting that long to get signed up. I've alerted the FIT team. We'll investigate what has gone on and we'll send you an email with an update. Please give me a nudge if you need any extra info.
    Thank you! I just got my set up email :-)
  • Great. Sorry again for the delay!
  • Thanks for all the useful info I checked Lewis_P's figures and the published rates are 3.79p as he stated, but the rate for export is said to be 5.38p. The figure to calculate amount paid should be: No. of units generated x (0.0379 + (0.0538 / 2))
    i.e. No. of units generated x 0.0638
  • Sorry should be : No. of units generated x 0.0648
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