Billed at wrong rate for gas after March 2019 price change/reduction — Bulb Community

Billed at wrong rate for gas after March 2019 price change/reduction

Billed at wrong rate for gas after March 2019 price change/reduction

The e-mails I received from Bulb about the price reduction promised a new rate for gas of £3.38p per kWh including VAT. I calculated this as 3.129p per kWh excl VAT.

When I looked closely, the bills that should have used these new rates, instead used 3.33p per kWh excl VAT (3.5p kWh incl VAT).

Bulb have accepted this mistake and apologised – albeit somewhat off-handedly. Not surprisingly they have said that the bill is correct and that the e-mails were wrong.

Although the error was only 0.12p per kWh and not a huge amount in terms of my total bill, instead of getting a reduction from 3.59p per kWh to 3.38 pence, 0.21p,
I got a reduction to only 3.5p per kWh, 0.09p. Bulbs e-mails exaggerated the reduction by 2.33 times and therefore presumably claimed annual saving.

I suggest taking any future Bulb price change e-mails with a pinch of salt.

Not expecting / needing any responses. Posting this just in case anyone else is wondering about their bill
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