New to bulb — Bulb Community

New to bulb

Recently changed to bulb from british gas on a smart meter pay as you go. The switch apparently went fine as of the 6th of this month. But on my gas actual meter it shows off and i owe £5. I called previous supplier who said that i am no longer with the since 6th may so wont help and bulb have no kind of after hours care for their customers in emergency.
I have 2 kids under 4 one being 13 months without now gas and hot water.
Can anyone work out what i need to do.
Bulbs emergency contact via email aims at getting back to you within 5 days its a joke

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