£75 not showing — Bulb Community

£75 not showing

Hi I've done a refer a friend which should be showing as £75 referral but is only coming up as £50? The live chat doesn't work what do I do? Thanks .

Comments

  • Melly74 said:

    Hi I've done a refer a friend which should be showing as £75 referral but is only coming up as £50? The live chat doesn't work what do I do? Thanks .

    As a fellow customer I'm unable to assist with the referral amount. However why do you say live chat doesn't work?
  • Hey @Melly74

    Could you drop me a private message with the name of the member you referred and their email address or postcode? I can investigate what's happening.

    Could you let us know what is wrong with the Live Chat so I can see what's going on there?
  • @Eleanor at Bulb, if this is a genuine amount, can you advise as to where from?

    It does appear that the green chat icon is no longer showing up on the bottom right of the help pages.
    As a related note, any chance we could get that icon on the forum as well? Might direct a lot of people to the right place rather than asking all of their account questions on here.
  • Hi @mowcius

    Yep it's a genuine amount. @Allanr was talking about it on this thread too: Friends

    The chat button does move around a bit. Sorry if that's caused some confusion.

    Unfortunately, we're unable to put the chat button on the Community - we've scoped out the possibility before.

    We also think that Community should be for members to speak to each other or reading previous threads before contacting Bulb. So we'd like to keep them seperate for the moment.

    We've got some more of our energy specialists on board to answer help and support questions in Community too :)
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