Why Should Bulb Insist that I am In Credit with them — Bulb Community

Why Should Bulb Insist that I am In Credit with them

I buy my groceries from Sainsbury, I have A smart meter, I am prepared to send monthly readings, so I can pay the correct amount. Sainsbury s do not insist that I keep my money in their account just in case I spend more next moth so why do you?
Is not one of the reasons for a smart meter accurate billing ? Why do you continue to inform me that you do not require readings for the next 3 months then over estimate my next two bills ? Please explain

Comments

  • JohnMcG said:

    I buy my groceries from Sainsbury, I have A smart meter, I am prepared to send monthly readings, so I can pay the correct amount. Sainsbury s do not insist that I keep my money in their account just in case I spend more next moth so why do you?
    Is not one of the reasons for a smart meter accurate billing ? Why do you continue to inform me that you do not require readings for the next 3 months then over estimate my next two bills ? Please explain

    I have to agree there is a conflict in the periodicity of meter readings in some places on Bulb you will see every three months and in other places it is every month. Personally I submit every month as I then receive accurate statements, others including myself have mentioned this to Bulb on previous occassions..

    As to an explanation from another customer I fully understood when I joined Bulb that they require payment one month in advance so it didn't come as a surprise to me that they took my first direct debit payment close to my switch date.

    It is all explained in this Bulb article: https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-do-Bulb-payments-and-statements-work-
  • A supermarket and an energy company is hardly a fair comparison.
    Shopping is on an "as required" basis, with no commitment on either side.
    An energy company is supplying you 24/7, and presumably you'd like them to be committed to that - for as long as you want on a continuous basis. Are they not entitled to at least some sort of security of tenure?
  • edited June 1
    Did you read the terms and conditions when you signed up? I'd hope you did, since you agreed to them. If you didn't like the terms you had a choice to not become a customer. That's why.

    Having said that, every single energy company operates their monthly direct debit plans in this way, where you're expected to be in credit over the summer ready to use it up over the winter. The bigger suppliers do still offer tariffs where you pay the exact bill once a quarter, but these typically are more expensive.

    If you don't want to operate your account in the manner to which you agreed, then you'll need to switch to a supplier that does operate the way you want and pay more for your energy. Luckily, you do have a choice.
  • @JohnMcG

    We try to be as clear as possible in the signup process that we take payment in advance .It is stated on our join website before you click the sign up button. We also send a welcome pack displaying the first payment date and an email reminder when it's coming up. We'd love to hear from you if there is a way we can make this clearer.

    We take payments this way because we buy energy three months in advance which keeps our prices down. This helps our members save money on their energy bills.

    We do send you a reminder each month and we'd prefer if you did send us monthly meter readings. You can pop them in your Bulb account at any time. But our members have told us they don't like submitting readings every month. If you submit every 3 then our estimates are pretty accurate so we can avoid any bill shock (unless you buy a hot tub in the 3 month period!) in between readings.

  • ...our members have told us they don't like submitting readings every month.

    Really? :o How many?
  • @JohnMcG

    We do send you a reminder each month and we'd prefer if you did send us monthly meter readings. You can pop them in your Bulb account at any time. But our members have told us they don't like submitting readings every month. If you submit every 3 then our estimates are pretty accurate so we can avoid any bill shock (unless you buy a hot tub in the 3 month period!) in between readings.

    I quite look forward to submitting my monthly meter readings. It take me two minutest tops to read my indoor electricity meter and outdoor gas meter and plonk them into my dashboard, this way I get extremely accurate statements.

    I bet these same customers who are not keen on submitting monthly meter readings are likely to be the same customers who complain about inaccurate statement because they are base on estimated readings.

  • @JohnMcG my understanding is that if you didn't keep a fairly topped up account then you would say pay £50 per month May-Sep which I would say are summerish months with no need for heating bills then Oct-April you would have massive bills each month maybe shooting up to £200 to cover winter. So the same money each year but split equally to avoid the dreaded big bill coming out of the bank.
  • 198kHz said:


    Really? :o How many?

    We changed the requirement quite early on. 2015 I believe. The feedback was from members emailing in telling us it was not necessary to submit monthly readings to get accurate statements. This sounded sensible to us because our estimates are very accurate so long as we receive meter readings once every three months.

    A lot of meters are tricky to access too. That's not to say we wouldn't like all our members to submit monthly but it's not that easy for all our members.
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