Is this an actual supplier or just a switching service? — Bulb Community

Is this an actual supplier or just a switching service?

I'm confused as I just signed a contract with luma as they were the cheapest. But I got an email saying that bulb were going to take a direct debit on the 1st July?

Could someone put my mind at rest.

Comments

  • Bulb are definitely a supplier. They have got around a million members.

    A bit of light reading suggests lumo were a energy comparison website while also providing their own tariff.

    This is the bulb customer forum so I cant offer any more guidance.

    I can only find one reference to luma energy being an Austrialian utility company.
  • eraym2010 said:

    I'm confused as I just signed a contract with luma as they were the cheapest. But I got an email saying that bulb were going to take a direct debit on the 1st July?

    Could someone put my mind at rest.

    Did you by any chance mean "Lumo" rather than luma?

    If so Luma is a British energy supplier whose customers manage their accounts exclusively through their mobile app.

    So no telephone to contact them you have to do it via the mobile app.

    Having said that I have absolutely no idea whyBulb are going to debit you 1 July.

    Should be interesting to see the outcome.

  • Hi @eraym2010 - Thanks for getting in touch. I've replied to the email you sent us at help@bulb.co.uk - we won't be taking any payments.
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