Another smart meter issue! — Bulb Community

Another smart meter issue!

Hi folks, had smart meters installed on the 7th of May! Up until 3 days ago had “waiting for data” , now we have gas working but no electric! Have phoned Bulb who are getting electric readings but no Gas!

Have been told it could be weeks/months to fix. Is there a specialist department I could speak to, customer service are great (polite) but I feel this needs more in depth help?

Comments

  • I had exactly the same issue. The electricity eventually showed up on the IHD but the IHD then malfunctioned: lost connectivity and would not hold a charge. I’m supposedly getting a replacement in3-4 weeks. In the meantime bulb say they can now read both gas and electricity- let’s see if I have smart readings on my next bill which has been using manual/estimated readings since the April smart meter install. I’ve raised a formal complaint which means bulb have to respond/take remedial action within set time frame.
  • edited June 12
    jamieb85 said:

    Hi folks, had smart meters installed on the 7th of May! Up until 3 days ago had “waiting for data” , now we have gas working but no electric! Have phoned Bulb who are getting electric readings but no Gas!

    Have been told it could be weeks/months to fix. Is there a specialist department I could speak to, customer service are great (polite) but I feel this needs more in depth help?

    Please see: https://help.bulb.co.uk/hc/en-us/articles/360024946251-My-In-Home-Display-IHD-won-t-connect-what-should-I-do- there is a form which you can fill in. There are multi similar issues as yours please also see the Blog on An update on our smart installations
  • Thanks @Allanr, that's really helpful advice!

    @jamieb85 If you want more information on why these problems are occurring, we have put together a really good post explaining more about smart meter issues

    https://bulb.co.uk/blog/an-update-on-our-smart-installations
  • Which says the issue will be sorted in 14 days...
  • Had an email this morning saying to turn it off and on again then click the button in the email. All done but still only gas readings on IHD, will give it the 48hr they said though :)
  • Just so people know ours is working fine now! Came on about Midnight :)
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