Smart Meter Not Working — Bulb Community

Smart Meter Not Working

edited July 10 in Help & Support
I had a smart meter fit over a month ago and it still isn't working.

The engineer that fit it said there was an issue between the Home Area Network and the Wide Area Network, and that it should start working in a few days.

He advised that I keep trying to go into "Settings > Engineering > Join Network" and it should join when the issue is fixed. However it still doesn't work.

I've rang bulb a few times now and they've said it should start working in a week or so, but it never does.

Does anyone have any suggestions?

Comments

  • Hi @MisterCrease ,

    You are right - there are numerous problems with smart meter installations - from them not being installed correctly (including, but not limited to, the IHD not being supplied, not being paired etc), to hardware 'issues' in the meters or IHDs themselves, to difficulties connecting them to the 'DCC' network because of radio network issues, to problems internally at Bulb... By sounds of things, this is just a pairing issue between the actual meter itself and the in-home display.

    If it is just an IHD (in home display) issue, go through the check list of https://community.bulb.co.uk/discussion/9940/what-to-do-if-your-in-home-display-ihd-is-not-working/p1 (pinned at the top of this forum called 'What to do if your in home display IHD is not working') or through going through http://bulb.co.uk/ihd-issues (from https://bulb.co.uk/blog/in-home-display-and-smart-update ) which might help if it is one of the common issues causing it.

    If you have tried those steps and waited 48 hours for it to resync, it might then just be worth dropping Bulb an email at help@bulb.co.uk with details and they'll log it for investigation (but there is a backlog they are working through so it won't be quick).
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