Cancelling direct debit — Bulb Community

Cancelling direct debit

I cancelled my direct debit because l moved house and left Bulb - now you are asking me to set it up again - why do l need to do this if l am in credit?

Comments

  • Hi @Richardland,

    It probably needs to be in place so that they can make the refund to you through the direct debit system (it is not advisable to close any direct debits with your utility suppliers until the final bill has been issued and any final credit/debit has been paid). Plus, as long as the account is 'active' (which, technically, it is as it has money in it and therefore the account is not fully closed), it needs to have a direct debit setup - and it could just be an automated warning because of that.
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