why is my first payment coming off the day my supply is due to start, before I've used any fuel?
I am a new customer and my supply is due to start on the 5th of December. I have just had a message to say the first payment will be taken from my bank account on that day (5th Dec.). It has never been mentioned in any previous communication that this would be a prepayment account so why is this amount (£217) being taken before I have even used any fuel? I am also disappointed that I received this message during the weekend, when I am unable to speak to anyone or make any arrangements to accommodate this before the payment is taken from my bank account.