old suppliers begging you to come back — Bulb Community

old suppliers begging you to come back

anyone else had old suppliers ringing up begging for your custom again? Just had first utilities ringing saying they are cheaper etc. told them where to go. Bulb must be doing something right.

Comments

  • I moved from npower (elec) and British Gas (gas) to Co-op Energy five years ago.
    Nothing from npower, but British Gas were really persistent, and I ended up telling them where to get off - not very politely. ;)
    Moving to Bulb six months ago - just a 'sorry you're leaving' letter from the Co-op.
  • Hi @Andrew30 we have heard of a few companies doing that - we're not a big fan. As @198kHz mentions that Co-op did, I quite like the "sorry you're leaving" letter option. It at least gives people notification that a switch is underway, without pressurising people to stay.
  • I got a letter from Npower who supplied both my utilities. It said the same as @198kHz. All I got otherwise was a call to just verify that I was aware a switch was happening. (I assume to prevent identity fraud) and they only asked me why I was leaving. I said its cheaper and they weren't going to force me onto a smart meter.

    All in all bulb have solved all of my issues including what looked like a weird gas bill and it turned out to be a supplier of the meter fault.
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