Why is my bill unexpectedly high? — Bulb Community

Why is my bill unexpectedly high?

Here are the most common reasons you might receive an unexpectedly high bill:

1) You have entered your meter readings incorrectly on your Bulb Account. If so, just let us know and we can amend your bill.

You can check your previous meter readings in the “Energy Usage” section of your Bulb Account.

2) You submitted your first meter reading for a while.

When we don’t receive your meter readings we use estimates. These are not always exact. So if your meter readings were actually a bit higher than the estimates, it might look like you consumed a lot in one month. But this is actually the result of us catching up on the usage from all the months previous to this.

3) Your meter is broken.

This is very rare. If you think your meter is running too quickly, you can do a quick test to find out. Simply turn off all appliances in your home and see if the meter is still ticking over.

If the meter stops, turn on 1 appliance at a time and check the meter. If the meter starts to move very quickly, the appliance could be faulty.

We recommend giving meter readings once a month to get the most accurate bills and to give these just before your payment is due, or once every three months at a minimum.


Still not answered your question? Post it below as you might not be the only one.

Comments

  • Simply turn off all appliances in your home and see if the meter is still ticking over.

    The easiest way to do this is to just 'throw' (turn off) all the circuit breakers in the consumer unit (there should be a main 'on/off' switch in the cabinet). Remember when you do so that ALL the power will go off - lights, freezer, fire alarms, burglar alarm systems etc (just like a power cut) - so don't do this in the dark and don't leave them off for too long: ensure that all the circuit breakers are returned 'on afterwards (sometimes turning the main 'on/off' breaker switch back to 'on' doesn't turn the individual ones back on automatically).
  • Hey Eleanor
    I think my meter has some problems,my meter reading shows that I have used 15,000KWh for the last 6 months. That is ridiculous. I share a flat with a friend, and we only use electricity for heating, hot water, lighting and just several conventional household appliances. So what should we do next? How can we request a check if the energy meter is faulty?
  • cquliuxl said:

    I share a flat with a friend, and we only use electricity for heating, hot water, lighting and just several conventional household appliances.

    That list you've given includes pretty much everything electricity could be used for, including the two biggest consumers - heating and hot water. To give an example, my gas boiler typically uses about 14000kWh of energy for heating and hot water. I also use typically 3500kWh of electrical energy. That's a total of 17500kWh per year. The value you've stated is for just 6 months, but most heating occurs in the winter months and so it's not spread evenly throughout the year.

    Your 15000kWh reading for 6 months I'd agree is a little high, but it's far from ridiculous. But to answer your question, yes you can get Bulb to install a "check meter", which is another meter alongside your existing meter. If the two match within the expected precision of the meters then there is nothing wrong and you'll be charged for the check. If your meter does show to be out of calibration, your meter will be changed for free. If you want to proceed with this, you should contact Bulb directly via the contact information in the help pages rather than via this customer forum.
Sign In or Register to comment.