How we support Energy Specialists to help you — Bulb Community

How we support Energy Specialists to help you

Hi! I am Spyri and I am a Senior user researcher at Bulb :)

I have only been with Bulb for a month and the reason why I joined is because after years of working with the financial sector I wanted to dedicate myself to something I am passionate about and has a positive impact in the world.

If you want to know more about what a user researcher does maybe have a look at our Research Lead’s post here: https://community.bulb.co.uk/discussion/6586/about-me-jenna-at-bulb/p1?new=1
Basically, we are responsible for brining in the voice of the user when a product is conceptualised, designed or built and make sure the final outcome meets their needs and it allows them to perform whatever it is they have to do in the best way possible.

Here at Bulb I am part of BEST Pod, the team that designs the tools that our energy specialists use to respond and resolve our members’ (your) inquiries. Energy specialists, in case you didn’t know, are the people that respond to your emails, phone calls or chats. They are an amazing, highly skilled and motivated team that are way more than your average customer service representative. They are not only there to respond to your messages, they are there to solve your problem. They are the reason why our customer service is so highly rated :3

So, in my team we are trying to use the latest technology to support energy specialists be the most efficient they can be when trying to solve any energy related issue. That includes automating tasks, designing and building our own tools (so we can stop using off the shelf solutions) and -that’s where I come in- make sure that we listen closely to our customer service team to ensure that what we design complements their expertise and makes them work better and faster. As a result, we keep our team smaller than any other provider. The smaller and more efficient our team is, the lower we can keep our prices for you.

So, through this space I am going to be brining you insight into who our energy specialists are and what we do to help them help you. So, stay tuned and please let me know if there's anything in particular you want to know about our exceptional energy specialists.

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