problems with Bulb — Bulb Community

problems with Bulb

So I came to bulb using money saving expert cheap energy club and monthly payments are being taken from my bank account. Next month Bulb prices increase so i went back on cheap energy club to do a search only to find that bulb have not notified the site that my switch is over.. According to the site its still in progress. This effectively means I am locked into bulb, Is this how bulb retain customers?


  • Hi @moelygaer ,

    You are free to change suppliers at any time - you are not locked into Bulb (and Bulb do not have a 'minimum contract term' nor do they charge 'exit fees') - and there are many other 'switch' sites than MoneySavingExpert.

    What looks to have happened is the notification to/from Bulb about your switch hasn't gone through for some reason (it could be a fault on either side). If you drop Bulb staff a line at they'll be able to get the switch confirmed (likewise, you should also be able to contact MoneySavingExpert to cancel the 'switch record' at their end).
Sign In or Register to comment.