Not a great start — Bulb Community

Not a great start

I have been with bulb a few months now and not too happy unfortunetly. I was getting switched over to direct debit as my meter is in a place i cant reach, they came to switch and knocked once so didnt get a chance to get to the door then same issue with gas switch. Since both these were switched ive had no comunication and dont want to suddenly be stuck with a huge bill! Called bulb a few times regarding account and engineer not coming and waited in a huge que to be put on hold quite a few times which again happened today when i called(hold music is horrendous) ive now done what the agent advised and hoping ill be getting more communication regarding this but not too pleased

Comments

  • edited January 3

    I was getting switched over to direct debit as my meter is in a place i cant reach

    I'm not sure I follow your problem/complaint.

    Firstly, could you please clarify exactly how the two points I've quoted above are related to each other?

    Could you perhaps boil down the stream of consciousness into specific bullet points stating:
    • What was supposed to happen and why
    • What actually happened
    • What you want done about it
Sign In or Register to comment.