Switching from EDF E9 Power & E9 Heating to Bulb — Bulb Community

Switching from EDF E9 Power & E9 Heating to Bulb

edited January 3 in About Bulb
I am switching from EDF to Bulb. With EDF I have two tariffs: E9 Power and E9 Heating with electricity meter readings 13794kWh and 63335kWh, respectively. I don't have gas. Bulb sent me an email to enter the new electricity meter readings. The new meter readings are: 13813kWh (E9 Power) and 63482kWh (E9 Heating). When I click on the email I can see the screen with two green buttons:


I would assume that there is one button per tariff, i.e. E9 Power and E9 Heating. However, judging by the current meter reading, both buttons are for E9 Heating:

After clicking the first button:


After clicking the second button:



What is happening? I contacted Bulb via e-mail several times but they are unable to explain it. I also tried to contact them via phone but I am abroad on holidays and didn't manage because of the time difference (they have the lines open only from 9am to 6pm).

Comments

  • Agustín said:

    What is happening?

    It's broken :)

    Advice is to contact Bulb, since you've already done that there's nothing more any other customer can say. If you've given Bulb your correct opening readings on the date required, and you've given them the current readings and the date they were taken, then I'd just leave it for now and let them figure out what is going on.

    Have you had your first bill yet, or are these your second readings in preparation for the first bill? Once the bill is produced and it's covered in silly figures, you'll just have to contact Bulb again and ask them to sort it out. I'm sorry you're having such an awkward time of switching suppliers, it's not normally like this. Just make sure you keep your own log of your readings for future reference and it'll all get sorted out in the end.
  • @Augustin

    Thanks for pointing this out. @Hooloovoo is right, it's broken and we're fixing it.

    Ordinarily, if you have 2 electricity meters, you will only be able to enter one-meter reading. This is frustrating, we know. The other meter reading will need to be submitted via email, phone or chat and we'll pop on your account manually.

    I am sorry for the hassle, especially as you're abroad!
  • if you have 2 electricity meters

    Two meters, and not one dual-rate meter? That's an odd setup @Agustín.
  • Yeah, not sure what the nomenclature is here, two meters or one dual-rate meter. But I can tell you what I have outside the apartment. There is one electricity meter with a display that changes every few seconds showing the reading for E9 power and E9 heating:





    It is quite popular configuration here in the neighborhood.

    @Eleanor at Bulb, what should I do, then? It is a bit shocking that Bulb has issues like this.
  • Agustín said:

    Yeah, not sure what the nomenclature is here, two meters or one dual-rate meter. But I can tell you what I have outside the apartment. There is one electricity meter with a display that changes every few seconds showing the reading for E9 power and E9 heating

    That certainly appears to me to be one meter with two-rates.

    @Eleanor at Bulb Two electric meters would require two serial numbers, no?
  • I've taken a look at the national database for meters. You have related-meters.

    You have just one serial number but two MPANs (meter point administration number). The MPAN is a unique number for each supply. This is an unusual setup that we don't come across too often.

    This means that the meter will have two sets of standing charges. That's around another £0.244p per day. Per year, that's an extra £74.62.

    @Augustin I've asked one of our energy specialists to drop you an email to discuss a bit further. But do let me know if you need any further help.

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