Not getting any monthly statements. — Bulb Community

Not getting any monthly statements.

Monthly statements have stopped and am getting nowhere with app support team. I keep being told that they are looking into the problem, then don’t hear anything for months. Don’t have the time to keep chasing them up. Am really worried that my bill is building up and my direct debit may need changed but don’t know where I’m at. Anyone else experiencing lack of customer support?

Comments

  • This does seem to be a recurring problem with Bulb at the moment. I can only suggest you keep on contacting customer support, either by email or webchat, until it is resolved.

    In the mean time it's easy enough to work out what your bill will be based on your meter readings. If you post the date and reading from your most recent bill, and what the reading is now, myself or someone here will be able to help you work out roughly what the bill will be to date.
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