About a week or so ago I knew I wasn’t going to have enough for the energy and gas this month. Luckily there was over £100 in credit in my bulb account- so I happily set my payment to only £20 and changed it to the 28th, so I wouldn’t have to worry about money coming out my account for it before next payday. Regardless of changing this and even getting a confirmation email to say I will not be billed in to the 28th, I have woken up to them taking £64 out my bank account. Anyway I can get this refunded? Or I’m about to go overdrawn and probably have to take a credit card out.