Statements — Bulb Community

Statements

Why after 8 months have I not had a statement? I’ve no idea if I’m under paying or over paying

Comments

  • edited February 7
    @Eleanor at Bulb yet more missing statements for months where apparently the account hasn't been automatically flagged as needing attention? This is happening far too often.
  • Hi @Vikkxxx

    I've taken a look at your account and the email communication you had with Patrick back in August. Your billing was put on hold whilst we sorted out your opening readings.

    As we've not heard back from your previous supplier we've sent a fist, second and third level escalation letter asking them to accept the dispute. We've not sent you statements during this time as they would look a bit high.

    I've sent this over to the Energy Specialist team to pick up. They'll phone your previous supplier and send you an email.

    I'm sorry for the wait. I appreciate it's frustrating. We'll get things sorted shortly.

    @Hooloovoo This is not the same error that we were discussing in the other thread. In this case, we've intentionally paused statements until the previous supplier agreed to the opening readings. We also sent an email explaining this would be happening. But it should have been sorted by now.
  • @Hooloovoo This is not the same error that we were discussing in the other thread. In this case, we've intentionally paused statements until the previous supplier agreed to the opening readings. We also sent an email explaining this would be happening. But it should have been sorted by now.

    Fair enough. Somewhat odd that @Vikkxxx would write in such a way as to imply they have no prior knowledge of any problems.

    Hard to help people when they deliberately leave out important information.
  • yytyyt
    edited February 7
    Hooloovoo said:


    Hard to help people when they deliberately leave out important information.

    The missing information is irrelevant here. This problem should not still be ongoing for eight months. Three escalation letters with no response and the Energy Specialist team only pick up the phone when the problem is highlighted here. There's a flaw in the systems or procedures.
Sign In or Register to comment.