Account Balance Credit - DD Taken? — Bulb Community

Account Balance Credit - DD Taken?

Hi - I have a credit balance in my Bulb Account of £140.00, yet a month's payment has been taken from my Bank Account instead. Why would this happen?

Comments

  • edited February 8
    The system bulb use is they have set up a DD which is based on a years usage divided by 12 to make equal payments. This means during the winter mnths you generally use more than your dd payment, in summer you use less and a credit is built up to cover the colder months.

    Read this for more info.
    https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-do-Bulb-payments-and-statements-work-
  • OK - Thanks for reply - was led to believe they would use the credit before using DD.
  • No, I believe it is explained in their terms & conditions, that aside if you do have a build up of credit you can go to your account and

    A. Reduce the dd payments as long as you keep a months advance payment in it.
    B. Request a payment back to your bank as long as you keep a months advance payment in it.
  • OK - Thats good to know. Thanks for the information.
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