Account online — Bulb Community

Account online

Why does my account say it is closed? I did switch for a month but am now back with you. I like to manage the ac count on line please help

Comments

  • This usually happens when you've been a customer with Bulb more than once, either due to moving house, or as in your case switching away and then switching back. You'll end up with two accounts as opposed to re-opening your old account.

    You'll need to contact Bulb directly via private communication, rather than via this public forum for discussion between customers, and get them to resolve the issue with your account. Contact information is listed on your bill PDFs and in the Help section linked above.
  • edited February 9
    @Tanya_hartfield27, you'd likely be best giving Bulb a ring to discuss this on Monday (0300 30 30 635).
    This is a community forum which Bulb only post on periodically. Sadly nobody in the community will be able to assist you with this issue.
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