Conerns — Bulb Community

Conerns

Having moved to Bulb last year under the promise of reduced bills, I have now been told I am £600 in debt. It appears the reduction in monthly payments was not a genuine one as my costs are still high and I’m now also in debt. Has anyone else experienced the same issue?

Comments

  • edited February 10
    Compared to other suppliers you are likely to find Bulb is still cheaper, but bear in mind there has been huge increases during 2018 for all utility companies.

    Have you been sending in actual readings within the time frame, if not Bulb will use estimates and that could account for higher bills.
    Have you checked your kWh rate against what you used, you may find that your usage has indeed gone up.

    I and several others check our bills monthly and have no issues with Bulbs charges when compared to other companies. You possibly need to get a grip on understanding how the system works and how the bills are worked out. if you go to your account and check your monthly statements you will be able to see if it was estimates or actual readings that were used.

  • edited February 10
    Mum_of2 said:

    Having moved to Bulb last year under the promise of reduced bills, I have now been told I am £600 in debt. It appears the reduction in monthly payments was not a genuine one as my costs are still high and I’m now also in debt. Has anyone else experienced the same issue?

    As @scudo has said, the first thing to do is to check your bill PDFs and see if they are based on actual meter readings. You have been submitting monthly readings as requested by Bulb, I trust?

    How has it got this bad? You must have been ignoring your bills for months.
  • Mum_of2 said:

    Having moved to Bulb last year under the promise of reduced bills, I have now been told I am £600 in debt. It appears the reduction in monthly payments was not a genuine one as my costs are still high and I’m now also in debt. Has anyone else experienced the same issue?

    I have not experienced this issue during my 9 months with Bulb. Perhaps this is due to me having accurate bills based on my monthly meter readings and I keep a close check on my DD monthly payments to make sure I have at least one months worth of credit (Bulb requires payment in advance). When I joined Bulb I was quoted £88 per month currently it is £96 per month which is after the two prices rise since I joined Bulb.

    You really need to contact the Bulb team direct rather than via this public forum as they are best placed to advise on reduction of your debt, The Bulb team contact details are on the Help page, just click the Help button at the top of this page.
  • edited February 10
    Presuming accurate readings are being used from your meters, £600 is an insane amount of debt to have racked up.

    I'd be interested to know from someone at Bulb why @Mum_of2 hadn't been notified of the shortfall before this point however (if they haven't).
  • Heya @Mum_of2

    I can see that you submitted some meter readings over the weekend - thanks for that.

    The industry estimates that we've been using are higher than your actual meter readings. I've requested for one of our energy specialists to send you an updated statement.

    We recommend giving meter readings once a month to get the most accurate bills and to give these just before your payment is due, or once every three months at a minimum.

    @mowcius we had notified Mum_of2 about their account balance. On top of monthly statements, we send account balance updates via email, suggested payment amounts on the app and payment review emails.

  • @mowcius we had notified Mum_of2 about their account balance. On top of monthly statements, we send account balance updates via email, suggested payment amounts on the app and payment review emails.

    :+1:
    There's always more to the story!

  • Mum_of2 said:

    Having moved to Bulb last year under the promise of reduced bills, I have now been told I am £600 in debt. It appears the reduction in monthly payments was not a genuine one as my costs are still high and I’m now also in debt. Has anyone else experienced the same issue?

    Based on the above info, @Mum_of2 do you have a reason to have not read any of the previous communication about your account?
  • I have submitted meter readings on at least 3 occasions over the year since transferring over to Bulb, to ensure the bills were accurate. I have also increased my monthly payments on two occasions, having been advised the initial DD By Bulb, based on previous average consumption, was no longer sufficient.
    I am now paying more per month to Bulb than I ever paid to my previous supplier. I refused to increase my payments as requested, to 150% of my previous payments until I had spoken to someone from bulb and understood why my energy bills had increased significantly.

    Thank you for all your comments, even those less supportive, I have gathered, customers of Bulb are satisfied and have not experienced the same concerns as I.
    Hopefully I can reach someone by phone and have a discussion to resolve this once and for all.
  • Mum_of2....just to compare, A few years back I got concerned about my fuel bills and spent time trying to work them out, I eventually fathomed how they did it, and around the same time I started looking to switch. I went from SPower to OVO to Bulb, and yes my Bills are much higher now than in previous years, however when I do price comparison checks Bulb are still one of the cheapest as the industry as a whole had massive increases during 2018, and my old suppliers are still more expensive.
    As I pay more these days it has become more important to keep on top of it so I make sure I send in my readings within the 3 day time frame every month that way my bills are never estimated.
    If you do find you are paying more than you are using you can adjust your dd payments providing you stay 1 month in advance.
    If you build up a large credit you can request a payment back to your bank, just use the help button at the top for more info on how to do that.
  • Mum_of2 said:

    I have submitted meter readings on at least 3 occasions over the year since transferring over to Bulb, to ensure the bills were accurate.

    Three readings in 12 months is not even meeting the minimum required for accurate billing. The minimum would be every quarter, i.e. four readings per year. Ideally you should submit once every month, when you receive the email reminder from Bulb. It takes less than 5 minutes to read two meters and tap in the values, so it's not too onerous.
    Mum_of2 said:

    I refused to increase my payments as requested, to 150% of my previous payments until I had spoken to someone from bulb and understood why my energy bills had increased significantly.

    Do you PDF bills not provide all the information you need to answer this question? If you bills have gone up, there's only two possible reasons. Either the cost of energy (unit rate) has gone up, or you've started using more energy for some reason, quite possibly both.

    Your bills will tell you both pieces of information required. They detail the cost of energy (pence per kWh) and standing charge (pence per day). They also, via your accurate meter readings, tell you precisely how much energy you've used. If the cost of energy has gone up, you can look to another supplier for a cheaper unit rate and standing charge. If you're suddenly using more energy, you can look around your house for things that have changed - perhaps your immersion heater if you have one has got stuck on, or maybe the heating timer has been fiddled with.

    It sounds like the build up of debt has been a problem of your own making, by not increasing your payments to keep up with your usage and the rising cost of energy, and by not taking active control of your utility supplies. It's rather disingenuous of you to say "I have now been told I am £600 in debt" as if this is something that has only just been discovered, when it's obviously an ongoing issue that you've been notified about several times and ignored.

    Still at least there does not appear to be anything wrong with your account, so you can concentrate on paying off the debt rather than worrying about getting a fault fixed.
  • I’m relieved to say, it would appear after adjustment by Bulb, that I am back in credit by £1100. So monthly readings are the obvious way to go forward. They now suggest reducing my dd.
    I’m used to paper statements, so guess I need to get with the times. Thank you all for your supportive and sometimes entertaining comments.
  • Happy to hear the issue has been resolved!
    Mum_of2 said:

    I’m used to paper statements, so guess I need to get with the times

    It'll all be automatic with a smart meter soon and then you won't then have any manual meter readings to do at all!

  • Mum_of2 said:

    I’m relieved to say, it would appear after adjustment by Bulb, that I am back in credit by £1100. So monthly readings are the obvious way to go forward. They now suggest reducing my dd.
    I’m used to paper statements, so guess I need to get with the times. Thank you all for your supportive and sometimes entertaining comments.

    :3 I'm glad it's all sorted @Mum_of2

    Let us know if you have any other questions.
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