Eleanor at Bulb — Bulb Community

Eleanor at Bulb

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Eleanor at Bulb
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Administrator, Moderator, Staff

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  • ChelseaC
    Can you please confirm with Vari-fair economy 7 that I get off peak supply. Since I moved with you my storage heaters have not worked they have now installed a new one and still I am getting no heating in the morning. The electrician fixed the heather to his own off peak supply and the heater works fine so there is either something wrong with the cables on my metre which means one of your engineers will need to come out or I am not receiving off peak.

    Can you please confirm so I know wha steps to take next.

    Kind regards
    January 14
  • Mich1006
    Bulb just left me with no gas no central heating in this cold weather with young children. I woke up Saturday and realise I haven’t got central heating, rang the number but wow! They only have office from Monday to Friday!!! They put u through to the national grid emergency but when you spoke to national grid they cnt do anything about it . It’s your supplier you have to speak to.. so back to square one! what a mess’!!!!!! Rung the ombudsman and told us that we should speak bulb! But bulbs not open till Monday! I’m so upset and frustrated!!!
    January 12
  • Mich1006
    Bulb just left me with no gas no central heating in this cold weather with young children. I woke up Saturday and realise I haven’t got central heating, rang the number but wow! They only have office from Monday to Friday!!! They put u through to the national grid emergency but when you spoke to national grid they cnt do anything about it . It’s your supplier you have to speak to.. so back to square one! what a mess’!!!!!!
    January 12
  • DavidPepper
    hello there, moved into my new home which already had prepayment metres which are not to my liking and we seem to be topping up alot in gas more than electric. How can i revert back to NO metres and paying by direct debit with Bulb?
    December 2018
    • Eleanor at Bulb
      Eleanor at Bulb
      Hi David,

      I'll send you a private message.

      Cheers,
      Eleanor
  • Uswitcher
    can someone reply to the 3 emails i have sent recently?
    November 2018