Eleanor at Bulb — Bulb Community

Eleanor at Bulb

About

Username
Eleanor at Bulb
Joined
Visits
770
Last Active
Roles
Administrator, Moderator, Staff

Activity

  • Rannee_1
    I am in receipt of the WHD but have not heard anything back.
    It's this time of the year it is important. So my question is WHY is this not forthcoming?
    February 17
  • Allanr
    Hi Eleanor

    Just to mention in your recent post "There is a Seimans engineer available in your area" , I know you meant to type Siemens?

    Allan Raymond
    February 12
    • Eleanor at Bulb
      Eleanor at Bulb
      oh no! Autocorrect is not my friend. Thanks for pointing it out.
  • jiri
    I switched to Bulb recently – on 17th January actually. Was sent a referral link on 18th January and then again a couple of days later, which I then sent to a couple of friends. So far two friends switched to Bulb, definitely from my referral link as they emailed me back. No confirmation of this either way, neither me or them got ay email about this. And my account shows that I made 0 referrals. How long does it take to show up after they used the referral to switch?
    January 29
    • Eleanor at Bulb
      Eleanor at Bulb
      Hi Jiri,

      Referral credit is added to both your accounts on the day that you switch to Bulb. This is 21 days after you have signed up online.

      I can see in your account that your friend is 'currently switching'. Could you send me a private message with the email address or postcode and name of your friends so I can take a look into this?

      Cheers,
      Eleanor
  • Ronaldinho
    Hi there, my question is pretty similar to other Bulb customers in relation to credit showing on website for referrals. I have two people I know of who have def switched but nothing showing at all on my account. Ronnie
    January 29
    • Eleanor at Bulb
      Eleanor at Bulb
      Heya,

      Could you send me a private message with the email address or postcode and name of your friends and I'll take a look.
  • ChelseaC
    Can you please confirm with Vari-fair economy 7 that I get off peak supply. Since I moved with you my storage heaters have not worked they have now installed a new one and still I am getting no heating in the morning. The electrician fixed the heather to his own off peak supply and the heater works fine so there is either something wrong with the cables on my metre which means one of your engineers will need to come out or I am not receiving off peak.

    Can you please confirm so I know wha steps to take next.

    Kind regards
    January 14
  • Mich1006
    Bulb just left me with no gas no central heating in this cold weather with young children. I woke up Saturday and realise I haven’t got central heating, rang the number but wow! They only have office from Monday to Friday!!! They put u through to the national grid emergency but when you spoke to national grid they cnt do anything about it . It’s your supplier you have to speak to.. so back to square one! what a mess’!!!!!! Rung the ombudsman and told us that we should speak bulb! But bulbs not open till Monday! I’m so upset and frustrated!!!
    January 12
  • Mich1006
    Bulb just left me with no gas no central heating in this cold weather with young children. I woke up Saturday and realise I haven’t got central heating, rang the number but wow! They only have office from Monday to Friday!!! They put u through to the national grid emergency but when you spoke to national grid they cnt do anything about it . It’s your supplier you have to speak to.. so back to square one! what a mess’!!!!!!
    January 12
  • DavidPepper
    hello there, moved into my new home which already had prepayment metres which are not to my liking and we seem to be topping up alot in gas more than electric. How can i revert back to NO metres and paying by direct debit with Bulb?
    December 2018
    • Eleanor at Bulb
      Eleanor at Bulb
      Hi David,

      I'll send you a private message.

      Cheers,
      Eleanor