Eleanor at Bulb — Bulb Community

Eleanor at Bulb

I am holiday between 1st-5th of April. You can @william at Bulb for anything urgent!


Eleanor at Bulb
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Administrator, Moderator, Staff


  • Sukima
    I do not have an account with any energy supplier (I am a lodger) - can I take part in referral scheme?

    Best regards,
    April 18
  • SharonBell98
    Hello, we had a smart meter fitted at the beginning of the month and it’s still not really working. It’s connected to the internet and looks like it is receiving a signal from the electricity and gas (I think) but the displayed usage and monetary value hasn’t changed, and even the time is incorrect. There isn’t a reset button so have tried turning on and off again but makes no difference.
    Please can you help?
    Thank you very much
    Sharon Bell
    April 17
  • IanBen
    I am a recently referred customer (2 months). At the time there was a £100 credit offer, how do I claim this credit it does not appear in my account.
    April 9
  • Prestonpete
    I had smart meters installed by my previous energy supplier which are not compatible with Bulb system. I was told this at the time but was informed that this should be solved by the end of 2018 early 2019. Can you please tell me when Bulb will be able to read my smart meters. Regards.
    April 5
  • AAnan
    How do I end the contract? I dont see any option in my accounts.
    March 30
  • I am holiday between 1st-5th of April. You can @william at Bulb for anything urgent!
    March 29
  • paynecs
    Hi Eleanor, I've just joined Bulb as a customer, and I'd like to go straight on the waiting list for a smart meter installation; how do I go about doing that, please?
    Many thanks,
    March 28
  • Denden
    Smart meters fitted on 19th but only gas data showing on monitor. Please advise
    March 22
  • duncan_1
    Not much point in rolling them out if they dont work had mine installed yesterday worked for 3 hours now sitting waiting for data - hopeless.
    March 21
  • PaigeJasmin17
    Please advise as to why you have not used my meter reading for my bill I sent a reading to you on the 19th,March but you have estimated it.
    March 20
  • Loula
    I keep trying to read our smart meters but unsure of which buttons to press as figures showing don’t seem right?!! Thanks
    March 18
  • Pie
    Not received account update emails this month and also not able to see monthly statement as just brings up a blank page !!
    March 14
  • Kisskiss1994
    Hi i joined u and and the date for chnage compelete is today but about a week ago i spoke to someone about applying for the 140 discount thing and rhwy sqid that once ive completely switched over i can apply just tryed to and its saying there closed now so ive missed out with u or any other supplyer and now its made me very annoyed and im thinking now are u the best to be with or not as one of ur empoyees has said thia to me that i can apply knowing that there was probs a date that it closed so he knew !!
    March 6
  • Dave_2075
    What is the status of installing the smart meters
    March 1
  • RIT1973

    I am trying to up load my British GAS BILLS TO RECLAIM THE EXIT FEE onto my Bulb account but where the form asks who was your previous supplier the drop down box isn't working and just shows the word "select". i can upload my old bills showing the exit fee but it won't let me click confirm as the supplier box isn't working. Please help. thanks.
    March 1
  • wilf
    It appears that you say that have not received my meter readings. However, you have my smart meter readings listed on my account.
    Do I need to send you meter readings.
    February 28
  • Aldo1969
    How do I go about getting a smart meter fitted?
    February 26
  • Ria186
    Hi Eleanor I’m in credit by a lot so how do I get a refund please
    February 23