Eleanor at Bulb — Bulb Community

Eleanor at Bulb

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Eleanor at Bulb
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Administrator, Moderator, Staff

Activity

  • Andy_H_1969
    Can you tell me your fustomer care is so poor ? For 2 maybe 3 months I’ve complained my smart meter display has stopped working ! Eventually I was told a new his was coming the beginning of August and I would be contacted !
    Never heard a thing and today I’ve had an estimated bill ?
    Correct me if I’m wrong but what do smart meters do ?
    At this rat you won’t have any customers left !
    August 12
  • Shakey
    I had smart meter fitted on 23rd July, it’s never worked and still doesn’t despite sending an on line form and calling Bulb. I do wonder of the benefits to the customer of this as it seems all that was wanted was the remote meter reading facility for suppliers to save money against meter readers. My opinion of Bulb has really lowered by this. I lost a days work to have a useless meter fitted. Well useless for me as a customer anyway!! Sort it out Bulb or at least be honest with us!!
    August 1
  • Lanark66
    Had my smart meter installed on Tues.In house display worked initially for a few hours that night.Wed there was only one bar of signal-electricity data unavailable” I phoned 25thJuly ,girl said she would reset it,give it 48 hrs.Again worked Fri a for an hour 4 bars signal then went down to one bar and “electricity data unavailable” came up again.
    I have moved the display to 6 ft of electricity meter,switched it off and on.Again got 4 bars signal and reading for about 20 mins then signal down to one bar and data unavailable.
    This is frustrating.Something at fault.
    Thank you for your help. Janice
    July 27
  • funmi
    please I would like to omit my direct debit for this month because I have a lot of bills to pay. Can I cancel it because is due tomorrow
    July 25
  • John_2025
    My usage monitor only shows gas usage and I cannot get it to show electric usage nor the combined gas and electric usage. What can be done to sort this problem as it is pointless having a monitor if it dose not work properly.
    July 19
  • Okanooba
    Hi All

    I am struggling to get my electric readings as I have economy 7 (well my account states I have) I moved over from OVO.

    I have smart meter and I can only ever get the night reading. Last month I took photos on my phone and sent then to Bulb but nothing back.

    Where do I go from here.

    Thanks
    July 12
  • Johno
    Just to let you know, it was your not so smart team who asked permission to allow daily reads saying it would kick start my non working IHD!
    Would you like to see the email???
    July 8
  • ACM
    My account is showing I am in £700 worth of credit how do I get it refunded
    July 4
  • alexapope13
    You do not respond to my e.mails it would seem you need more staff,,,,, hell what a horrible service.
    July 2
  • alexapope13
    How can I delete the £50.00 I inadvertently paid a few minutes ago ?
    July 2
  • Jenks
    When does Bulb correct the estimated reading to show an accurate account? I do submit regular readings (economy 7 electric only), and still my reading is well below the first estimated figure.
    June 20
    • Jo_Dxxxxxxxxxxx1
      Jo_Dxxxxxxxxxxx1
      I have this issue too. I have e mailed bulb 3 times to ask, but have had no response
  • Jo_Dxxxxxxxxxxx1
    My account isn't showing a statement update. I am submitting readings. I have now e mailed bulb 3 times about this - including one time to the complaints address but still haven't had a response
    July 1
  • ian_wood50
    Hi, my in-house display has frozen and stopped displaying any energy usage. I have tried turning it off and on again by pressing the flat, round button on the back as indicated in the forum discussions. It won't turn off. No it is completely frozen - even the time is frozen. I have tried unplugging it but still to no avail. Any ideas?
    June 27
    • ian_wood50
      ian_wood50
      Hi again, I've managed to reset the IHD by unplugging it completely from the electricity supply and letting the battery run down overnight. I have plugged it in again this morning and it has reset itself. It's now showing the display as normal. Many thanks, Ian
  • Mrsidders
    I had my smart meters fitted on 12th June and I'm still to get a reading of what I'm using for my electric.
    The gas reading on my hid display is fine, anyone else having this problem ?
    June 19
    • Ethan
      Ethan
      My smart meter has not worked for the 7 days I have mailed Bulb 5 times but they have not returned my mails I do not know how much power I am using worst thing I did having a Smart smart meter installed Donny J