Hooloovoo — Bulb Community

Hooloovoo

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Hooloovoo
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  • Ah … then maybe it's time you excused yourself from the Forum, Hooloovoo. When it gets to the point of such disdain, then you know it's time to go! Actually, I do agree. I only come back here for the higher level intelligent discussion on develo…
  • https://bulb.co.uk/careers/ is always interesting. I was looking at that a month or so ago. There were a couple of positions I'd be interested in, if I were in the market, but in any case I'm not prepared to move to that London.
  • Have you got the gear to pass all the traffic through wireshark and see what's being sent to/from it? Since it's on WiFi, there should be no extra gear required provided you have a desktop/laptop with a WiFi adapter that can be put into "promiscuo…
  • Then at the point you take legal responsibility for the new property, you'll need to contact the existing supplier and give your details to arrange payment. Only once that's done, and not before, will you be able to start a switch to Bulb for the n…
  • Simply because I could find no telephone contact number for Bulb. It clearly isn't encouraged. All the contact details are printed in large friendly letters on page 2 of every PDF statement you've received for your existing home supply. They are…
  • I currently have a Bulb Account for my home supply. I have just instructed a Switch at a second address - with my same Bulb ID. It seems that the gas switch has been blocked by my old supplier, so I have had to give them a verbal instruction. …
  • How can they do this without at least notifying me? As Allan said, I would politely suggest that you need to ask Bulb that question rather than a random selection of other Bulb customers on a discussion forum. None of us can see you account detai…
  • Bulb don't yet offer prepayment smart meters, so as I understand it your meters will have been reconfigured to be normal "credit" (i.e. pay monthly) meters. Since it appears you switched 3 months ago and presumably you haven't had to continue toppi…
    in Payment Comment by Hooloovoo March 20
  • This is not a service that Bulb offer.
  • Releases on a Friday I made that face too
  • There's a wealth of information in the Help section that would be very useful for you. To get you started, see: https://help.bulb.co.uk/hc/en-us/articles/115003193451-When-should-I-submit-a-meter-reading- https://help.bulb.co.uk/hc/en-us/articles/…
  • Isn't everybody just basically sending the same photo? How does this help?
  • Is this second property already supplied by Bulb?
  • By reading the information on your switch progress sent to you via email from Bulb.
    in Switching Comment by Hooloovoo March 19
  • You can change the direct debit amount from your account dashboard.
  • So your telling me it's ok for them not to be open on a weekend not only that numbers that are supplied are cutting you off so how can it cover legal obligations? What about gas leaks people who have young children to be sat in cold all weekend unt…
  • Click "Help". Type "refund" in the Google-like search box. The first result returned contains the information you require.
  • Lack of electric usage display on the IHD is known fault unrelated to your solar installation. Bulb are working on a fix. What do you mean by "Feed-in from my solar panels is no longer working"? How do you know? What are the symptoms?
  • This is all because previous occupants didnt supply a closing reading and previous supplier told me they couldnt read the meter and neither could I without an interface.. that was incorrect. Since they didn't supply a closing reading, you could al…
  • Sorry to hear about your problems. It's seems you're already doing everything that it's possible to do. You could try the webchat. It might not be any faster but at least it's more convenient that sitting waiting on the phone.
  • My point was mostly that I don't think that the IHD3-CAD-PPMID actually has the capability to allow local network connection to it. It's purely designed to connect straight to your supplier to submit readings. I suspect you're right, but since we …
  • But investing that money into larger scale battery storage would be better for everyone rather than a small subset of the population. Agreed. I've always had doubts about grants/incentives that are only accessible by people that are already relat…
  • Smart devices would need to connect to a CAD designed for local network data sharing, Do we know for sure that it isn't? There seems little technical information from Chameleon. or connect to the smart meter themselves. I know this is the "expe…
  • How come you are not open on weekends for gas or electric problems... Are you on prepayment meters? If so, reading these articles might have helped: https://help.bulb.co.uk/hc/en-us/articles/360006207791-How-do-I-activate-my-emergency-credit- ht…
  • We are moving home middle of April and will be changing supplier to Bulb when we do. How do I go about setting up with yourselves so that you are our provider on the day we move in? You can't. Until the date you gain legal responsibility for the …
  • I can't refund your payment. I'm just a Bulb customer like you. You need to contact Bulb directly via private communication, as opposed via this customer discussion forum. Regarding your query, have you by any change changed your payment date? I…
  • https://community.bulb.co.uk/discussion/comment/29794/#Comment_29794 David is no longer working at Bulb We won't be releasing an API any time soon. @tkerby Have to say I'm getting a little worried about Bulb. The company seems massively overwhe…
  • Hello, currently my direct debit is fixed at £114. If my energy usage falls and my account is in credit, will the direct debit payment decrease? Many thanks No. The idea is that when your bills are low (e.g. summer) you keep paying the same amou…
  • Bulb keep costs down by allowing only the cheapest methods of payment. Without wishing to be rude, I'll echo what @scudo has said - this is a problem solved simply by better budgeting and management of personal finance. The example of using a sepa…
  • Could you elaborate on what you mean? I'm not diagnosed with Aspergers, but I suspect I probably would be had it been more widely known when i was younger. I'm not entirely sure what reasonable adjustments a company should make, could you give exa…
  • If you don't have a very obvious "Submit readings" button in a big green box on your dashboard, then there's a configuration error on your account and you'll have to contact Bulb directly and report the problem. This does seem to have happened a lo…
  • They claim 100% carbon neutral, not 100% renewable which is rather different. It's 10% renewable. See: https://community.bulb.co.uk/discussion/9769/100-renewable-gas-really As well as the blog post mentioned by Allan.
    in Green Gas Comment by Hooloovoo March 17
  • The opening meter reading you give Bulb will be used by your old supplier as the closing reading, so you won't be billed for the same energy twice.
  • Thank you. So electric-only (not gas) and nothing particularly useful to the general consumer? Yes, since the gas meter is battery powered the reading is sent only every 30 minutes. It's only the electric meter that has a higher update frequency…
  • Not to mention surely the API has to be developed first anyway, in order for the Bulb visualisation code to access and display customer data. The only extra step is making that API available securely outside Bulb.
  • Also I am just an everyday home owner, not an electrical engineer so I honestly couldn’t tell you what technical stuff I have, all I know is it’s a white meter :-) I don't think you need to be an electrical engineer to read the make and model off …
  • Many many reports of the same problem if you read the forum. Bulb working on a fix.
  • See: https://help.bulb.co.uk/hc/en-us/articles/115003610092-Can-I-change-to-or-from-an-Economy-7-meter-
  • I heard back from him yesterday too. Told that I’ve been switched to half hourly meter readings but I won’t be able to see what they are for a while as they have no way to display readings on the dashboard. That means I’m getting a monthly estimated…
  • The best person to speak to is Charlie in the smart meter team who has been really helpful although it seems his management are often slow to reply. If you use the phone number in your installation emails to cancel the install then that gets you dir…
  • See: https://community.bulb.co.uk/discussion/9027/update-we-ve-started-installing-smart-meters-in-our-members-homes#latest
  • The CAD version will give you access to the 10 second cadence quasi-realtime electric usage data. Without that, the data are logged at 30 minute cadence (at best) via the energy supplier over mobile data. I'm not sure if there is any information y…
  • You can download your bill PDFs from your account dashboard. These will detail the balance of your account.
    in Last Bill Comment by Hooloovoo March 16
  • Anyone got any idea's why they are doing this? They are doing it because the reading is not what they expected. i.e., the value is outside the limits of the expected value. There are several reasons for why estimates can be a long way off, but d…
  • The accumulated total is your meter reading.
  • Can I get warm discount Click "Help" and type that exact query into the Google-like search box. The first result returned contains the information you require.
  • As far as I understood it, I will have to wait to move in to the property, check the meter numbers, from this I'll be able to find out which supplier is supplying the property currently, contact them to put the contract in my name, and then initiate…
  • Thanks phproxy. It looks like this will cost me more assuming that I use electricity fairly evenly over the day. I think that's the idea. The varying cost is incentive for you to change your usage patterns. Easier said than done of course.
  • See: https://help.bulb.co.uk/hc/en-us/articles/115001227751-Can-I-switch-to-Bulb-with-a-prepayment-meter- And: https://help.bulb.co.uk/hc/en-us/articles/360016323991-Can-I-exchange-my-prepayment-meter-
  • Screw you, no need to be so rude! The irony is strong with this one. See: https://community.bulb.co.uk/discussion/9027/update-we-ve-started-installing-smart-meters-in-our-members-homes#latest
  • The site is a bit slow, but it's working. EDIT: Having said that, payments and statements just sits there spinning and doesn't refresh any information.
  • 1. Only if you used a referral code from a friend. 2. Typically £50 to both you and your friend. Sometimes £100 each under special circumstances. 3. Credited to account on the day your switch completed. For customers on pre-payment meters it takes…
    in credit Comment by Hooloovoo March 15
  • Email Bulb and tell them you now want to switch your gas.
  • If I recall correctly I switched to Bulb a day or two after my friend started his switch. I used his referral code and we both got the referral bonus as expected, even though my switch completed almost immediately after his. Basically, once you ha…
  • Why is my bill issued at different dates on every month there’s no consistency. It isn't. It's the same date every month. The reason you're seeing the changes is because you're changing your payment date. The bill/statement date is always issue…
    in Billing Comment by Hooloovoo March 15
  • Your bill is a snapshot in time. It will not be corrected by supplying meter readings after the bill has been produced. Your account will correct itself next month, provided you supply meter readings at the appropriate time.
  • We’ve kept it hanging around on the ideas board for a while because it wasn’t a priority. (Not every member has the technical know-how to take advantage of an API, or the desire to dig into their data). We wanted to build the basic tools for members…
  • Click "Help" at the top of the page for all the contact information, including phone number, email, and web chat.
  • Does your old supplier not make a complete bill PDF available that you can just forward on?
  • I haven't come across this moderation problem, how are you made aware this is being used? The message doesn't get posted, and a notification pops for a second or two in the bottom left corner of the browser saying "your comment will appear after i…
  • @Hooloovoo, we're still in the trial phase. It seems that potentially some people either didn't realise this was a trial, or Bulb has signed up some people who didn't request to be part of the trial though. I'm still having issues but I'm not real…
  • If you don't have copies of the old bills before the "recalculation" I'd start by asking for them so that you can compare what has changed. I'd also be asking for clarification as to exactly what was wrong originally, since as you say they haven't …
  • How exactly did this not get picked up at the trial phase?
  • Continuing the advice from @Allanr, as an example Western Power Distribution will charge you £254.87 + VAT to make a new PME terminal available and install an isolator. See: https://www.westernpower.co.uk/connections-landing/guide-prices/basic-pric…
  • I’m in the middle of changing to bulb my energy supplier is Edf and I need to swap sooner how do I do this? You can't. Switching is a standardised process and it takes as long as stated, no less.
  • Hi. Have just signed up with you. Do you provide smart meters? If would help if you read some of the existing threads on this forum before blindly posting a question that has been asked many times.
  • Do your previous PDF bills show actual meter readings being used, or do the readings have the word "estimate" next to them? It sounds like you've had a "catch up" bill at the point your account was closed. This can have the appearance of using lot…
  • See the last paragraph in this reply: https://community.bulb.co.uk/discussion/comment/29552/#Comment_29552 The questions regarding SMETS1 meters from previous suppliers have been answered many times. I'm assuming your meters are SMETS1 because tha…
  • I understand that, but £111 for one month seems expensive? Certainly not what I expected for a 1 bed flat when both occupants are out most of the day. It's not that expensive for a winter month with heating. Bear in mind that gas particularly ha…
  • I am just wondering if it’s something I’ve done wrong! What you've done wrong is confused your monthly payment (£55, mostly constant over a year) with the Feb/March bill (£111, varies with the seasons). This article may help you: https://help.bul…
  • Not quite sure how I been proved wrong though That's because ... @AdamF3, you're not actally reading the text that's being typed are you.
  • @AdamF3, do you actually ever get any customers with a god complex like that? Particularly when he's been shown to be wrong by both of us ...
  • Click "Help". Then click the live chat option that appears in the bottom right corner of the browser window. NB: This is on a real browser on a full PC. Not sure about mobile devices.
  • No
  • I think Selina might be a little snowed under right now with issues as I've not had a response for 3 weeks from my direct email, and the email I sent to smart@bulb.co.uk more recently has also been assigned to her with no response yet. Yes. I thi…
  • The condition is badly worded, any implications?? I don't see as it's badly worded. It is very clear that you are responsible for any tax implications. It's not Bulb's job to explain to you what those tax implications might be without knowing yo…
  • I've just tried emailing the smart@bulb.co.uk address you posted earlier. I see in the Zendesk portal that my message to that address has been directly assigned to @Selina at Bulb who I know works in the smart team. So that does indeed look like …
  • I've just tried emailing the smart@bulb.co.uk address you posted earlier. Right now it's difficult enough to get past front line support, who skim read a technical question and send an unrelated (and often completely incorrect) reply. The best one…
  • I went on Live Chat on Monday February 25 and talked to Pollyanna. She didn't know the answer, which is fine and expected, and she said she'd drop me an email once she'd found out. I didn't get anything back after that, so I followed up this morni…
  • Talked again with Bulb today - they have no tech knowledge and I must wait for there smart team to contact me Good luck with that, is all I can say ...
  • i would like to know who is responsible You. You should have bought a UPS and taken sufficient off-site backups of important work. No one else is responsible for your consequential losses resulting from a power failure. Your business insurance …
  • I had a smart meter installed by previous electric supplier...conned into it..and my electric usage went up 133% . Did your old analogue meter by any chance turn backwards when your solar array was generating more than you were consuming locally? …
  • Thank you, you have proved me to be correct, an electrician cannot ‘de-energise’ the supply by pulling the main fuse, therefore cannot remove the meter tails from the meter and fit an isolator. I've already said this several times on this thread…
  • Thanks, but the bank will not accept a copy printed at home Assuming you don't use the cheapest thinnest paper possible, on a printer with the toner/ink nearly run out and only half printing, they'll never be able to tell the difference.
    in Paper bill Comment by Hooloovoo March 8
  • It still wont be a “local electrician” It'll be someone acting in that capacity. i.e., the required qualifications are that of a domestic electrician. It's not a specialist electrical job and doesn't need to be someone appointed by the supplier …
  • Read the announcement titled "UPDATE: We’ve started installing smart meters in our members’ homes." at the top of the forum in which you've just posted.
  • Hasn't this been discussed before on the Forum? https://community.bulb.co.uk/discussion/3546/double-pole-mains-isolator-switch Good thread. It also confirms my statement that it's a job for a local electrician and the DNO. For sure you could pa…
  • @Eleanor at Bulb the case of the missing bills continues.
  • Ah, didn't realise it was public, thought it was Bulbs support. Could you suggest anything that would help resolve that confusion? Genuine question, as Allan said this happens an awful lot even to the extent of people posting full personal detail…
  • Bulb organised the fitting of one for me (in 2017). Fair enough. Seems odd to have a third party handle the organisation though, especially when the work involves the consumer side of the meter for which Bulb hold no responsibility.
  • A local electrician isn’t allowed to pull a main fuse, bulb will tell you if it’s something they can do through who they contract work out to or to contact your local DNO Exactly, I explained as such. The local electrician will install the isolat…
  • a local electrician won’t be able to do this as it requires your main fuse pulling and re tagging Correct, but that's nothing to do with the energy supplier. It's a job for a local electrician. Said electrician will liaise with the appropriate D…
  • Click Help. Search for "refund" using the Google-like search box. The first result returned contains the information you require.
    in Refund Comment by Hooloovoo March 6
  • Not necessarily. Bulb will accept you on prepayment meters, but then will charge you £120 to swap out your meters for new credit meters. Your existing supplier may well change you to credit meters for free, meaning you'd be better off changing met…
  • Click Help. Search for "refund" using the Google-like search box. The first result returned contains the information you require.
  • I have never used this 'Community' discussion before, but I would prefer to be able to email or call Bulb directly. As @Allanr asks, why have you not? You say you "would prefer to be able to email or call Bulb directly". You can. All the contac…
  • If you search the help pages for "refund" you'll find the information on how to claim some of your credit back. However, you'll see it tells you to email Bulb which you've already done. How long has it been since you emailed? If it's been over a …
    in Overpayment Comment by Hooloovoo March 5
  • So, once you've moved address, make the switch to Bulb, and they will refund any exit fees that may be applied - up to £60 per fuel. However, Bulb will only cover the exit fees of provider "B" since as you say provider "A" is unrelated in this con…
  • Ah I never thought of that. Are you a member of Bulb staff? I would have expected you to be a bit more courteous. I guess I annoyed you Thanks for the answer though. As @FromTheValleys clarified, no I am a Bulb customer posting on this customer …
  • I share a flat with a friend, and we only use electricity for heating, hot water, lighting and just several conventional household appliances. That list you've given includes pretty much everything electricity could be used for, including the two …