Hooloovoo — Bulb Community

Hooloovoo

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Hooloovoo
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  • This is a public forum for Bulb customers. Whilst Bulb staff do post here, you would be better to contact them directly using phone, email, or webchat. The contact details are available from the help pages linked from the "Help" button above. Als…
    in Overpayment Comment by Hooloovoo 2:24PM
  • It is up to the individual to decide if they believe what is published but there certainly plenty of reference articles on it. Yes, I understand. I was asking you to show me the peer reviewed articles you've mentioned. I'm interested in reading …
  • I'd guess combination of meter make/model (can it connect to the DCC 'physically'), Bulb are not yet enrolling SMETS1 meters in the DCC, so this shouldn't make any difference yet. firmware version and location (meter supports Vodafone+o2, but poor…
  • Then again they are fast coming to the conclusion that having a mobile stuck to your ear does cause issues and they tried to hide that, Are they? I'd be interested to read about that. What's changed in the last 5 years?
  • What health reasons? Out of interest, do you have a mobile phone and WiFi? If not, do your neighbours have mobile phones and WiFi? How many mobile cell towers are there near you?
  • What you haven't had, you won't miss, so the saying goes. I got the full 5% reduction so nee nerr nee nerr
  • I’m assuming this is not bulb? Of course it's not Bulb. You really need to ask? Clearly a scammer.
  • You were supposed to click the link that the person referring you sent to you.
  • I wish we did have a generic '@staff' similar or if there were 'Flagging options' for scenarios like this). @TeamBulb? No idea where that goes, if anywhere. Anyway, I'm wasting valuable life force here whilst we wait for Eleanor to faze across ti…
  • Bulb staff, can you assist? SPELLCASTING: @Eleanor at Bulb
  • If you're happy with Bulb's manipulation (which you obviously are) then you're not going to understand the point. I'm happy with the "manipulation" and I do understand the point. As with many things, it all depends on your point of view. My poi…
  • With the lastest round of increases the price of gas and electricity has increased dramatically. My bill and my mothers has increased on average by 50%. Dovwe know whether Bulb is competitive anymore? The various comparison sites will answer your …
  • I am quite surprised that someone working in the energy sector would not be aware of legislation that affects their business. I'm sure Bulb would have had ample notification of the standing charge cap. You seem to be under the impression that I wo…
  • I am responding to help you move forward. Going off topic is a rookie mistake which sadly causes completed posts like mine to drag on and end up a tiresome read for people who have searched for a similar answer and have to read a load of unrelated …
  • I don’t intend responding further but please read my post again and identify where I ask for comparison information as it does not exist. Sadly a discussion forum on the internet isn't restricted to only what has been asked, and it is in the natur…
  • It’s not complicated once you understand the way they recalculate and as when I checked the cheapest suppliers in my area Scottish Power and in fact all the big suppliers did not even feature your post isn’t really helpful. I presume you are with S…
  • Does anyone use an electricity monitor to track the amount of electricity being used at any one time? If so would they recommend? Most "energy monitors" aren't very accurate because they measure only the current and not the voltage, so they can on…
  • Thanks for all the answers I now know how billing works. It's an unnecessarily complicated system. With Scottish Power, they generated a bill every 3 months by default, or if you submitted a meter reading it automatically generated a bill with th…
  • No idea what you're asking. Could you expand the problem with full sentences and paragraphs? This is a public forum for customers so I would suggest you edit your post to remove your personal information.
  • There are so so many threads on this topic, all asking the same question, and all called "Smart meters". Please read some of them. Particularly the sticky announcement thread called "Bulb and smart meters".
  • Regarding the bill, I received an email saying they’ll take it via direct debit on the day i switch. I know the payments are in advance but for this price, before I have submitted readings, is the most expensive I have seen That's not the bill. T…
  • The previous response from Jonny5 was to say the switch has not yet taken place, it is due in 10 days time, hence at the moment no readings were due to be given. Ah, cross-posted. Thanks! I see now @Jonny5 is talking about the first direct debit…
  • See: https://help.bulb.co.uk/hc/en-us/articles/360016323991-Can-I-exchange-my-prepayment-meter-
    in Prepay Comment by Hooloovoo January 13
  • I’m currently going through the process of switching to Bulb on the assumption that it would be cheaper. I have received an email today with a bill that is nearly double that of my previous supplier - and nearly double that of my estimate when I sig…
  • Hi there, i wanted to find out if it saves energy to use washing machine at night? TIA The response from @Allanr is 100% correct. However, do you mean "energy" or do you actually mean "cost"? If you have a two (or more) rate tariff, i.e., one wh…
  • Click "Help" at the top. Type "refund" into the search box. The information you require is the first result returned.
    in Credit Comment by Hooloovoo January 13
  • Podpoint's home DC charging right? No. All home charging is AC. The EVSE wallboxes are basically just fancy outdoor sockets with some safety systems. So-called "destination chargers" at shopping centres etc. are also AC charging. They are the …
  • Your old company will continue to charge until the final bill has been sorted, this is done by a 3rd party and can take 6 weeks. You will not pay for gas used twice as any excess will be credited back to you after the final bill has been agreed. J…
  • By removing the discount for dual fuel and reducing the standing charges you have brought standing charges well under the government limit and eliminated the cost to yourselves of reducing the standing charge rate. Therefore any benefit the customer…
  • Was it necessary to post three threads on the same topic? As others have said, it sounds like it's a problem with your boiler or your actual supply of gas, neither of which Bulb are responsible. Your default assumption that Bulb must have cut you …
  • So many threads on this topic, including some sticky "Announcements". Please read the current published information and then come back if you have specific questions.
  • Without knowing exactly what the message says, there's not much we fellow customers can suggest. Hello, IT My computer isn't working, it came up with an error message. Ok. What did the error message say? I don't know I just clicked cancel.
  • Has anyone on this ridiculous list had a meter installed directly on behalf of bulb? I signed up in July 2017, thats six months ago, half a year.. Try again ... Omfg how long does it take for bulb to do something... I suspect as its a cost to th…
  • You can check by contacting Bulb using the information available from the Help pages linked at the top of the page.
    in whd Comment by Hooloovoo January 11
  • You'll need to talk to Bulb directly rather than via this customer forum. Contact details are here: https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb-
  • You should get a reminder each month by email asking you to submit meter readings. This arrives 1-2 days before your bill date. Note the bill date is not necessarily exactly the same as your direct debit date. Have you not been receiving these rem…
  • This forum has an increasing need for a like button.
  • From 10 January I have already paid bills in the amount of £ 602.74. why on my online account you can see that I am on the loan about £ 200, since I have overpayments of almost £ 100. Sorry but because of this I blocked direct debit which was to b…
  • Due to having a smart-meter from my previous supplier which reads gas figures on the remote display in kWh rather than m3, I was wondering if it might be possible to have an option to submit figures for gas readings in those units? How are you goi…
  • Thanks @Hooloovoo I suppose E7 has a real hang-over from the storage heater boom era as you say, and instead of recognising that electric vehicles could be charged using it, we carry on as before My car (30kw Leaf will typically take 7-8 hours on…
  • My most recent bill on the smart tariff this month, I can't get within a couple of pounds of what Bulb give as the total! I couldn't be bothered to query it for such a small amount. But it does bother me that they seem to follow different mathemat…
  • I might be wrong but I think the OP is referring to the fact that readings aren’t in the app. Unless someone can point out where. There's no list of readings in the app. But you can see the most recent reading, it's shown on the page where you g…
    in Readings Comment by Hooloovoo January 10
  • Looking at previous readings I have my 2016/17 readings prior to my October 2017 switch to Bulb. The charges from October to September were between £35 and £45 a month with January being the highest and no discernible trend in between. The kwh day r…
  • I'm 90%+ sure I recently saw a post by Bulb staff explaining why, but I can't find it now.. However, if memory serves, the jist of it is due to what Bulb are charged for the power/distribution costs - they are charged more at 'peak' times than off p…
  • If anything we're bringing our single fuel members back to parity with dual fuel. This is the trouble with discounts - one man's discount is another man's penalty. It's good that you've changed it. Sad that some people aren't happy unless they'r…
  • But what gets me more than anything is people still disagree when you present the clear facts. Oh come on, you can prove anything with facts! If there's one thing I've learnt is that you can never change peoples minds by presenting facts and a…
  • You're allowed to self-refer multiple properties that you own. I'm not sure how that plays out if you never technically own both properties at the same time. Generally when people move house everyone in the chain completes their contracts on the s…
  • Most people seem to be moaning about being hooked in with low quotes and having prices raised, these people seem to forget the concept of a variable tariff, while also not submitting accurate readings. Predominantly they: * Fail to understand t…
  • Do you know exactly how many hours offpeak do you have? I know it's called Economy-7 but sometimes the night duration varies, and it makes a difference to your situation. This thread may offer some explanation: https://community.bulb.co.uk/discuss…
  • This is a forum for discussion among Bulb customers. None of us have access to your personal account information, and as such we have no idea what the problem might be. I see you've already contacted Bulb, but all I can suggest is you do so again …
  • The gas unit price in ""My account and tariff info" is the same as in the "Our Tariff". How odd. Well, keep plugging away!
  • No, everything "down stream" of the meter is your responsibility. You'll need to get a local electrician to do this work for you.
  • I was wondering, does bulb install new meters or would I have to reach out to another power company for this? If you do, how would I go about it? Bulb, and other suppliers, handle the billing and metering. The actual installation and supply of el…
  • I have a meter and consumer unit under the bath which I feel is dangerous. It's about 50 years old and has fuses. Will Bulb move it to a safer situation and update the consumer unit? No, everything "down stream" of the meter is your responsibility…
  • Already done that, my tariff regarding gas unit price hasn't changed since 11 November which is when Bulb increased their prices. In theory I would have expected my gas unit price to have decreased by somewhere between 0.2%-5% if the information in …
  • I would suggest: * Opening the Help centre linked at the top of the page and pasting your question into the search box * Reading some of the many existing threads already posted on the forum, several just today asking the same question.
  • I wouldn't normally do this but I'm again bumping this query towards the top as it may affect many customers who live in South Wales and West Midlands. Basically is the Blog incorrect where it says "We will be lowering our gas unit rates in the ener…
  • This is a forum for Bulb customers. Your specific account related query should be directed to Bulb by phone, email, or web chat. The contact information is available in the Help pages linked from the "Help" button above.
  • My account is showing payment pending, this has been the case since the 05/01/19 There have been only two complete working days since 05/01/19. Have some patience. The direct debit system is very slow. yet my account is showing "account in debit…
  • Hello, Just wondeing whether bulb also do prepaid Click the big "Help" button at the top of the page. Type "prepaid" in the search box. The information you required is available in the second result returned. The other 5 results may also be of i…
    in Prepaid Comment by Hooloovoo January 9
  • I think the reason you can't find it is because you've posted in the "Everything but Bulb" category of the forum, which as the name suggests is for discussing anything unrelated to Bulb. I'm not sure why of the three available categories you though…
  • Bulb actually have a page about their fuel mix at https://bulb.co.uk/fuelmix/ (found from 'About Bulb->Our Energy') which gives a more detailed breakdown about the gas details. Thanks! I was looking for that but just couldn't find it. Even that …
  • Has anyone else looked at or contacted you over this? My previous bill of £164.65 - it would come in at £164.73 - therefore in reality no savings. Looking at my lower bills in spring and summer - I'll end up paying more. Small decrease in gas pri…
  • I'd like to know the remaining 90% of gas is it all Nuclear? is it all Coal? is it 50/50? are there other sources? I'm confused, and it seems so are you. There's no such thing as nuclear gas, and coal gas hasn't been generated in many years. The…
  • Can you let me know if you are still experiencing this problem? Seems to be ok at the moment
  • When logging in with app it tells me my switch will be completed by 26/11/2018.even though I can log in normally on a website page. I suggest you start a new thread with your query, rather than posting on this completely unrelated topic.
  • Read the sticky thread at the top of the list called "Smart meter update: all you need to know about Bulb and smart meters".
  • a) why is the whole issue around E7 so opaque, and just so bl**dy difficult to understand? It's historic, and not specific to Bulb. b) why does bulb not tell customers either when they sign-up or on the statements, Indeed, that would be useful. …
  • You can make a topup payment from your account dashboard. You'll have to use the web interface, not the app.
  • Take a look at the sticky thread at the top called "Smart meter update: all you need to know about Bulb and smart meters".
  • You should be receiving reminder emails every month asking you to submit meter readings. In any case, the "window" for submitting readings is 1-2 days before the day on your statement.
  • Click "Help" at the top of the page. Type "prepayment meter" in the search box. The information you require is in the first result returned.
  • Who can afford a 110% increase to their bill on 1st January without warning. Your direct debit payment is not the bill. It's highly unlikely that you didn't receive any email notification. This stuff is all automated and either works for everyon…
  • Regardless of what terminology is used I think DavM is asking how do the ongoing balance take into account an estimated meter reading which is higher than the actual meter reading. I don't think he is. I think he's expecting to see a £25 credit t…
  • What is tarriff price It depends on your location. Click "get a quote" at the top of the page, enter your details, and you'll find the answer to your question.
  • We have a day/night meter and wonder if we would be better to swap to a single tariff meter. If so, how would we go about it? Could you clarify the question? Are you asking: * How to work out if you'd be better on a single rate tariff. * How…
  • I'm talking about the rolling statement on the website, the one where your balance is displayed. They took £130 off of my balance (which is fine as that was the estimated payment). A few days later they added my monthly payment to the balance, agai…
  • Given that I didn't use the extra £25 of energy, I was wondering why this is still showing as a debit on my account? Because the statement is, well, a statement. It's already been produced. It's done and dusted. It's like asking your bank why …
  • Solved When posting on a public forum and asking for help, it's polite to let people know what solved the problem so that you also help other people with the same problem that subsequently read your thread.
  • Energy companies supply properties, they do not supply people. If a property is already supplied by Bulb, then there is nothing to refer and no referral bonus.
  • I've sent meter readings every other month but the estimates fro. Bulb have been close enough so my winter bills are in line with usage. If you've submitted readings at the right time, 1-2 days before your bill date, then your bills shouldn't use …
  • I have already done all that, and now have a reply from Bulb. That's great. It would be useful if you could share the reply in order to help other people with the same question who may find this thread via a search.
  • This does seem to be a recurring problem with Bulb at the moment. I can only suggest you keep on contacting customer support, either by email or webchat, until it is resolved. In the mean time it's easy enough to work out what your bill will be ba…
  • I joined in September 18 but my monthly payments have increased from the initial amount of £49 to £119. How is this possible when I gave you accurate information when I applied? Have you been submitting meter readings every month, and important…
  • In addition to the above comments, it would be entirely sensible to work out why your bills have "soared". While Bulb have increased prices over the last 12 months, in line with many other suppliers, clearly they have not increased three-fold. The…
    in Leaving Comment by Hooloovoo January 7
  • Energy suppliers do not supply people, they supply properties. The concept of "taking Bulb with you" doesn't really work, even though Bulb do somewhat unhelpfully use the term "take Bulb with you" in this help article. When you leave your existing …
  • I think you'll need to switch to a smart foot first. If you want the meter calibration checked, contact Bulb directly using the contact information in the help pages and ask. If it turns out there is no problem, you'll be charged for the check ser…
    in Gas usage Comment by Hooloovoo January 7
  • How many kwatts in a therm Did you mean to type that into Google and posted here by accident?
    in Gas Comment by Hooloovoo January 7
  • We've had Christmas and new year holidays. Everything is always delayed at this time of year because many businesses close down for the period. Have some patience.
  • This is an issue between you and your old gas supplier. Ask them.
    in Switch Comment by Hooloovoo January 7
  • A couple of possibilities: By joining in the winter, your first few direct debit payments will likely end up higher than perhaps expected to ensure there's enough in your account to cover your high winter bills without going overdrawn. Once establ…
  • On the pricing, we're getting this fixed now. Should be updated shortly! Thanks for letting us know. Any chance of getting the new gas rate pushed to my smart meter some time in the new year? It's now showing a rate from two rate-changes ago. …
  • Several recent threads on this same topic. I'd suggest doing a search rather than repeating the same questions over and over again.
  • Yes first year in house,bulbs prediction is £110 for both per month For both fuels, that seems a reasonable amount for a larger than average property. You've described it as "medium size" but at least for me that doesn't correlate with "detached …
    in Gas usage Comment by Hooloovoo January 7
  • Out of interest why? It says they will remove the fuel discount and reduce the standing charge to exactly compensate for its removal. Winners are those on single fuel who get a £15 reduction on their standing charge. The "this" is a different li…
  • What would be the advantages of changing the meter? Pre-empting possible failure. Likely better calibration, which could be better or worse for you. And how much does Bulb charge to do this? If the meter is changed through necessity, then it is…
  • There is no minimum term.
  • I was told some weeks ago that SMETS1 meters installed by First:Utility would probably be readable by Bulb as they are, but nobody has yet AFAIK looked in to whether mine can actually be read by Bulb! If you go to your account dashboard and reques…
  • Last two months my usage for gas is around £230 per month and 6210kwh per month.This seems very high and wondering if anyone elses bill like this.I live in a medium size detached 4 bedroom house and heating on few hours in morning and in evening.tha…
    in Gas usage Comment by Hooloovoo January 7