Hooloovoo — Bulb Community

Hooloovoo

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Hooloovoo
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  • Might help if Bulb could make a daily profile of usage available to help people decide. Impossible without a smart meter, because the supplier simply doesn't have access to that level of information. For those with smart meters and that have allo…
  • See: https://community.bulb.co.uk/discussion/12040/smart-meter-removal
  • Why should I worry, I don't have smart meters? He wasn't talking to your smug face
  • If it's taken you six monthly to notice and question this problem, I'd certainly agree you have hopeless admin! What happened each month when you tried to submit your meter readings? Didn't you notice the problem way back then?
  • Just to clarify christo_1's comment. Energy suppliers do not supply people they supply properties. Although the existing tennant has notified that she is no longer responsible for the property, the existing energy supplier will continue to supply t…
  • The smart tariff currently works on only SMETS1 meters from other suppliers. It's apparently not yet available on Bulb's own SMETS2 meters. Just click to change to the smart tariff in your account dashboard, and that'll trigger the process of dete…
  • This also sounds like an excessive proportion of the goods to be tested. It also doesn't match up with stats from Bulb. In their blog, Bulb said they've installed 24k meters and at least 7k have had problems. So that's at least 29%. How many me…
  • The manufacturers test the top layer of meters before they leave the factory. Typical good practice to make sure a batch works. But under the SMETS2 security protocol, it seems that a meter which has been tested will no longer work – possibly never…
  • @Irit I can confirm that @ThatGuy is perfectly right. Please call a gas safe engineer to have them take a look. I'd hope they would have fixed it by now, in the month it's taken Bulb to post a reply. Hardly even worth bothering to reply, now?
  • Hi Hooloovoo, Thanks for the reply. I did search for exactly that! I searched in the 'Help and Support' search box this came back with no results. If I search again It comes back with four results: my question, your answer and another person askin…
  • I'm really absolutely sick of having to call bulb every single month after the bill comes through because there's a SHOCKING overpayment. I have lived in my 1 BEDROOM electric only flat since February (almost 5 months now) and I am now in debt with …
  • Chameleon don't make smart meters. They do, however, make In Home Display devices. The smart meters are the things directly connected in line with your electricity and gas supplies. Aside from the IHDs not working properly for months (check out m…
  • If I were you I'd turn the WiFi off completely and stick to ethernet cables. Faster, more reliable, and no "cancer" risk. Or is the convenience of wireless worth the cancer risk? I just don't think you're taking this seriously enough But, no, i…
  • Well that didn’t take long. Disconnected within minutes, same as before. Damn smart meter has a lot to answer for! Don’t worry, it’s days are numbered already. Sorry to hear that. I think this is a coincidence. Either that or you have really dod…
  • @Bobbybenthall the In Home Display (IHD) is for your personal use only. If it doesn't work, this will not affect the meters or indeed your billing - the meters will still send us meter readings which we will use to create your monthly statements. If…
  • Sorry to say it's gone because you have a smart meter. You'll need to email your FIT readings now until Bulb fix their website. You'll likely also find that you need to email your smart meters readings as well since that's broken for the foreseeab…
  • Yes we have two 7Kw chargers. It depends on the installer, and I think most of the "brand name" ones do not allow it. You can probably get two 7kW EVSE installed on single phase if you get a generic electrician to fit a basic Rolec. It's unlikel…
  • Gas shows as normal and the balance is going down as expected with usage. I'm going to email bulb now! Given the urgency of the situation, I'd suggest phoning them. Email will likely take a week or more for a reply.
  • Hi all, the referral program requires a net gain in properties. If a property is already being supplied by Bulb, we wouldn't be able to offer the £50 credit for that property. Then you need to update the marketing information to make it clear you'…
  • @Bulgaria2019 let me know if you're still having trouble accessing our chat channel It's been reported several times that "the green circle in the bottom right of your screen" no longer appears. Nothing has been done about it though, to either fi…
    in web chat Comment by Hooloovoo June 24
  • No, it's the amount of money left in your account, just like the balance of your current account. See: https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-do-Bulb-payments-and-statements-work-
    in balance Comment by Hooloovoo June 24
  • I'm guessing my smart meters are now useless now I've changed and I can take down the British Gas smart meter consumption screen ? I had smart meters to help as I'm disabled but now have to scrabble in cupboards to get readings. I wouldn't of switc…
  • Click "Help" and search for "exit fee refund".
  • Contact Bulb and report the problem.
    in No contact Comment by Hooloovoo June 24
  • Click "Help" at the top and search for "refund".
  • Not sure what easier way you're expecting? You've got to take all the readings, there's no way around it. Although surely just writing down the numbers is sufficient, without photos? That would remove a lot of hassle.
  • Yes, that happens automatically since the referral credit is added to your account balance with Bulb, and this account balance is used to pay for your energy each month. Your direct debit will still be taken as usual. Remember that "the direct deb…
    in My credit Comment by Hooloovoo June 23
  • I had read the whole thing and it was tongue in cheek on my part Sorry, I didn't mean you specifically. I know you've read it. I meant if someone reading that article actually reads the whole thing, then yes Bulb do indeed mention it. But that …
    in Moving out Comment by Hooloovoo June 23
  • This is most likely a complete coincidence, since by switching all you are doing is changed the company handling your billing. It doens't change anything about your infrastructure. However, as I understand it from posts on here there are a handful…
  • Because it's broken. Have a read of the many smart meter threads on here.
  • Doesn't Bulb already mention this aspect in their moving blurb? They do if you read the whole thing. https://help.bulb.co.uk/hc/en-us/articles/115001245152-What-to-do-when-you-re-moving-house But they still describe it as "To take Bulb to your n…
    in Moving out Comment by Hooloovoo June 22
  • day reading - 49309 Night reading - 52859 For the love of $deity please read the replies.
  • Unfortunately she did have an appointment booked in and never told me about it. I see. So it was done with the householder's consent, just not your consent. I'm afraid you're out of luck there regarding any complaint. I get a text message the ot…
  • This is a public forum visible to the entire internet. Why did you think it was a private service desk? You need to contact Bulb via their various methods of private communication to discuss your account.
  • The smart meter was installed a couple of days ago against my consent, Out of interest, how did that happen? I missed the part in your previous post when you said it was done against your wishes. The supplier in general needs your consent to cha…
  • Yes. Lots of people.
  • I went through the "moving address" process and bulb confirmed that my account will be closed as soon as I leave. However, I wanted to get bulb installed at my new house, but am failing to see how to do that... unless I have to sign up as a new acc…
    in Moving out Comment by Hooloovoo June 22
  • Im currently with bulb, moving out on the 1st. I've notified bulb that im moving out and when to put in the last reading, however i want to try and set up bulb in my new place as soon as possible. it says it takes 21 days, can i start it now before …
    in Moving out Comment by Hooloovoo June 22
  • Hooloovoo, excellent replies, thank you so much. I understand it much better now. I will be getting a non smart digital meter installed just for psychological health concerns and peace of mind. Also, it definitely won’t mess with my WiFi anymore. …
  • That's terrible. So if you have a problem over the weekend what do you do? Pray? set the house on fire to get warm? They do provide an emergency number. Click "Help" and search for "emergency". However, anecdotal reports on here suggest the emer…
  • Thanks for the reply christos. Does anyone know if a non smart digital meter has the same health concerns as the smart versions? I would assume not. There are no health concerns. A smart meter is a normal non-smart digital meter with a mobile pho…
  • Thanks for the reply Hooloovoo. I would rather have non smart digital meter, so it looks like that’ll be my best option. Fed up with the internet completely cutting out every half hour as the damn smart meter sends its readings. My WiFi will not sta…
  • There's an emergency phone number. Click "Help" at the top and type "emergency" In the search box. Doing that would have been quicker than posting here ...
    in gas meter Comment by Hooloovoo June 22
  • You have to read it manually and submit the readings yourself, until such time as your existing smart meter is accessible to Bulb. You'll likely have to do this by looking directly at the display on the meters themselves rather than at your In Home…
  • You wont be able to speed up the installation of smart meters. However, it sounds like you would qualify for the 'Priority Services Register' which amongst other things provides you with quarterly visits by a meter reader. If you explained your si…
  • I'm considering cancelling my switch as I don't want to pay my bills in advance... what would happen if I cancel before the switch date? Do I need to contact my existing supplier to tell them I'm no longer moving or that I'm coming back?? TIA Cons…
  • You won't be able to get an analogue meter (i.e., a mechanical one with dials) since no manufacturer makes them any more. You'll be able to get a non-smart digital meter. The cost will be of the order of £120 per meter replaced, a standard charge …
  • Elec meter payment mode is credit but the amount showing on the remote display thing is now 61p so it's gone up!? It sounds like your switch to Bulb wasn't cancelled, and went ahead. Switching energy supplier doesn't ever involve a loss of supply…
  • Hi, I applied bulb company yesterday, when will be electricity at home? Still nothing,thanks The date will be in all the information you have received via email following starting your switch. Read it?
    in Electricity Comment by Hooloovoo June 22
  • I'm afraid your second impression isn't going to be any better. Bulb are closed over the weekend so you're unlikely to get an answer until Monday at the earliest. Bulb are pretty terrible for prepayment customers it has to be said.
  • In the search box for the "Help & Support" forum, type in "welsh". https://community.bulb.co.uk/search?Search=welsh Third result returned (first one if your thread) reveals this post: https://community.bulb.co.uk/discussion/comment/34757/#Comment_…
    in Smart meter Comment by Hooloovoo June 22
  • Also see: https://help.bulb.co.uk/hc/en-us/articles/360006306551-What-do-the-prepayment-meter-errors-mean- https://help.bulb.co.uk/hc/en-us/articles/360006060252-What-should-I-do-If-I-ve-lost-my-electricity-key-or-gas-card- https://help.bulb.co.uk/…
  • Bulb are closed at the weekend. There's an emergency contact number available but I'm not sure how much it'll help - search for "emergency" in the Help section linked at the top. I don't want to "victim blame" in any way, this is clearly not your …
  • Surely you needed to know that information in order to work out if the smart tariff was going to work out cheaper for you? Information here: https://bulb.co.uk/smart/ Costs vary by region but switching times are uniform everywhere. Gas remains si…
  • Agreed. Given this is such a basic obvious feature, it's odd that it's missing. The "challenger" companies in the finance / energy sectors have the distinct advantage in being about to build their systems from scratch and not rely on ancient code.…
  • Search for "add a name" in the Help section. Genuine question here relating to the user accessibility of the website, not being sarky, why didn't you look in the help section first? There's so much information there, you could have answered your q…
  • Hi all, thanks for your replies. Yes Bulb 100% confirmed in the email that they would be automatically increasing my payments “This means your energy will cost £20.41 more each month. These new prices will take effect from 11th November. We're givi…
  • Have you read all of the information you've been sent by email about your switch?
  • If you happen to be anywhere around Coventry or Dorset I can provide a couple of good recommendation.
  • Who's having problems No one. Just you.
    in Smart meter Comment by Hooloovoo June 20
  • But with regards to answering the original OP query I didn't need to have it spelt out. But if the query relates to SP then the Bulb information you provided didn't answer it ...
    in Overcharge Comment by Hooloovoo June 20
  • @Oisin at Bulb You probably ought to have some cron jobs or other automated testing running to flag issues like this before a customer has to contact you and ask about problems. I'm sure by now you must have a list of known common problems that cou…
  • Everything after the cables come out of the meter are your responsibility. They are two completely separate jobs. Your energy supplier will handle replacing the meter, you'll need to contact a local electrician to replace the consumer unit. There…
  • Valid point, it is standard practice the first time you use an abbreviation to include the full name. Luckily in this instance it wasn't particularly relevant in providing a response to the OP. Not relevant? On this forum SP is usually Scottish …
    in Overcharge Comment by Hooloovoo June 20
  • Checking the unit rates and standing charges is only one part of the equation, the other is the average daily energy use (in kWh). One supplier may have higher unit costs and lower standing charges than Bulb but it is only when you include average…
  • It indicates a net export from your solar panels. If you don't have solar panels, it sounds like something is wrong.
  • I didn’t manually increase them as the told me that they would do it automatically, when they didn’t change I assumed they had changed their mind. Now 9 months down the line turns out they should’ve done what they said they’d do Are you sure Bulb …
  • I feel I’m paying a little to much compared to other companies. You need to compare actual unit rates (pence per kWh) and standing charge (pence per day). Comparing only what any supplier guesses that you might need to pay per month will lead to …
  • What is SP?
    in Overcharge Comment by Hooloovoo June 20
  • You're referring to your In Home Display (IHD). The smart meter itself is the thing connected to your incoming household supply. I'd suggest just turned the IHD off, everything else will continue to work as expected (which is not to say work well!…
  • Bulb would be the company to ask about a Bulb account.
  • There's an article in the knowledge base on this. Click "Help" and search for "moving out".
  • That's great. I'd suggest you ask Bulb rather than us fellow customers on the public community.
  • There’s a lot of security which means we don’t get the sorts of diagnostics you’d get in most systems - so things either work or they don’t, and fixing things is very much “trial and error”. Speaking as someone that writes secure APIs for connecti…
  • Unless customers have opted out of the Forum then the problem on smart meter installation is viral on the forum and should have been obvious to anyone who was going to have a smart meter. On this basis they didn't have to do much checking to find th…
  • I can appreciate where you are coming from but I'm a little unclear as to what you would like to see happen? Some posters are not even attempting to carry out an elementary check of previous posts to see if their query or concerns have been posed p…
  • So, you decided not to leave me any useful advice, All the necessary useful advice was contained within the first word of the reply. The rest was additional commentary that you can choose to read or ignore, entirely up to you. The precursor to…
  • Should you really be publishing people's utility bill personal financial situation on an open forum? I think you've misunderstood. Paul (the OP) published his own utility bill personal financial situation. But hey, Bulb send my full postal addr…
  • I already have smart meters installed from my previous supplier (npower). Will these work with bulb? or am I better off continuing to send manual readings in on a monthly basis. I have noticed on this forum you are having a lot of problems similar t…
  • I've unsubscribed from the email list - is this all I need to do? Yes. Although your complaint about being "denied their best deals" because they require a smart meter is rather silly. It's no different to being required to pay by direct debit t…
  • I think people should always check on reviews before buying something or in this case having things fitted In general I agree, absolutely, but this case is different. You're not buying something. The energy supplier is installing their property …
  • It sounds like this isn't happening properly for you, so would you be able to email us to let us know? We will then be able to raise the issue and work on getting the readings back onto your account. I find this continually infuriating. They're y…
  • If customers found this community forum to post their concerns how come their didn't find this forum previously and see the multitude of comment on this forum about problems with smart meters? Human nature - people come here to complain, not to ch…
  • Was it Bulb who installed the meter, and if so did you come across any of the adverse comments prior to agreeing to have the meter? You keep asking this, I'm not sure I agree with your implications. Whilst I'm a fan of caveat emptor in general, I…
  • You seem to be under the impression you're using a private service desk. Why? This is a public discussion forum for customers, visible to the entire internet. You might want to remove your personal details. I'd suggest that you contact Bulb dire…
  • See: https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-do-Bulb-payments-and-statements-work- Lots of other knowledge base articles you'll find useful as well in the Help section.
    in About bill Comment by Hooloovoo June 17
  • Since like everyone else here, I'm a Bulb customer, I couldn't put up your monthly payment even if I wanted to. I suggest you actually talk to Bulb about this rather than the customer forum? For what it's worth, you have full control of your direc…
  • Yes it's possible. There's an article in the knowledge base if you click "Help" and search for prepayment. Bulb will charge you £120 per meter. You'd have been better off researching this before switching, EOn would likely have swapped out your m…
  • Yes it's possible. There's an article in the knowledge base if you click "Help" and search for refund.
  • It's Sunday afternoon there is 0.50p on my meter no emergen y credit and I don't get paid till tomorrow will it run out If you use more than 50p, yes.
  • You've posted on a public forum with your address visible to the entire internet. Did you think this was a private support service desk? Why? Also, I don't think Trainline has anything to do with energy supply? I'd suggest contacting Bulb via pr…
    in 50/50 Comment by Hooloovoo June 16
  • Unfortunately not. You'll need to phone or email Bulb with the reading.
  • Your SEMTS2 meter should work, but Bulb are having general SMETS2 problems right now. The Bulb portal isn't great, but they're working on it slowly. The bigger problem you have is that Bulb do not currently offer E7 via any sort of smart meter. T…
  • Have you activated your emergency credit? Call them on Monday and try not to be so careless in future for such critical infrastructure.
  • You wont get an analogue meter with mechanical dials, no one makes them any more. You can get a non-smart digital meter. Bulb will organise a non-essential meter swap at a cost of £120. Phone or email them for more info, contact details available…
  • * Find out who is currently supplying the house, the previous occupiers should be able to tell you this. * Phone that supplier up telling them you've moved in and give your opening meter readings. * Start a switch to Bulb as normal.
    in house move Comment by Hooloovoo June 15
  • @Phillip_PAL - that might just explain it... but it's a doozy if that's the case. It DOES explain it. There's no "might" about it. Why is it "a doozy"? Whatever that is? As you say you want the IHD to be giving an accurate picture which means …
  • Click "Help" at the top. Type "complaint" into the Google-like search box. The first result returned contains the information you require. With all due respect, if your have this much trouble following simple signposts to information and obtaining …
  • @Hooloovoo, amazed you've not seen that one before. I always like to check there before I work with or for any company. I've worked for one company for so long now that I've not had reason to look around.