scudo — Bulb Community

scudo

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scudo
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  • It will be automated and possibly comes via a 3rd party, it may well be part of Ofgem to keep it separate for historical purposes as the official usage for that property.
  • It is up to the individual to decide if they believe what is published but there certainly plenty of reference articles on it. For quite some time, there has been extensive research in the field of understanding cell phone radiation effects on chil…
  • Easiest way to find out is submit your figures in to a switch site and see what comes up. Personally I have not found it worth switching.
  • If you click on the help button and type in referral you will get some info on it.
  • I would imagine just for new customers, sounds like some local initiative whereby the council is going to make money from it, maybe they claim the other £40 for themselves as part of the £50 referral fee. It would probably be better if the person j…
  • I would not have a smart meter either but not due to health reasons as far as I am concerned the only benefactor are companies. I know some people have fears re radio waves etc from smart meters even though the frequency is deemed to be safe, Then …
  • Never mind Allan when there is a national reduction in wholesale prices I am sure they will include you.
  • I dont know the answer but no way should you be paying someones debt. Contact Bulb direct. Click the help button above and type in contact for info on how to contact Bulb.
  • I would email Bulb and request a copy.
  • This may help: https://help.bulb.co.uk/hc/en-us/articles/115001232832-How-do-I-read-my-meter-
  • The final bill can take up to 6 weeks as the readings have to be verified by a 3rd party and confirmed. https://help.bulb.co.uk/hc/en-us/articles/360016075911-How-do-I-leave-Bulb-
    in Final bill Comment by scudo January 14
  • Move to the new house with the existing supplier once moved in switch to Bulb. Do not cancel your DD from the old house as that will sort itself out after the move. Bulb will handle the switch for you.
  • You move to your new house and stay with the existing supplier. Once you have moved in then switch to Bulb. When you move in advise the old supplier of the readings. You will not be without energy at any point so dont worry about that. You will only…
    in news to bulb Comment by scudo January 14
  • What should I do if I'm moving out? Head to your Bulb Account to tell us you're moving home. If you’re moving out of a home powered by Bulb, you’ll need to close your account to avoid paying for the energy once you’ve handed over responsibility o…
  • Click on the help button and type in `refund` and you will get info there.
    in Refund Comment by scudo January 13
  • Tried it once a couple of years back and got fed up with it after a week. I now log my usage each month on my spreadsheet which I find more useful. I suppose I am being a bit flippant but just turn off anything you are not using including standby o…
  • If you go to the help button and type in `contact` you will get the contact info.
  • The nearest I can find from google is: D1, D3, D4, D5, D6, D7, D8 and D9 messages Clean the key by gently wiping it with a clean dry cloth and re-insert it into the meter. If it’s still not working, you’ll need to contact us so we can send you a n…
    in Peterborough Comment by scudo January 13
  • The graph will only show usage in £s and not in kWh, I would also point out that the history does not go back very far I have been with Bulb 18 months and it only shows the last 4 months, Aug-Nov still waiting on Dec. I would suggest keeping track o…
  • I submit when I receive the reminder email which is 2 days before payment is taken and it always shows actual figures, if you miss the time frame it will not update until the following months submission.
  • As far as I am aware you do need to have a smart meter, no company can force you to take one (currently) I would contact Bulb Mon-Fri and discuss though.
  • This is not unusual for companies I would suggest 99% of UK companies survive on cash flow, and rarely make profit in the first few years of operation. There is much more useful information at the link below. At the end of the day one must make thei…
  • This forum has an increasing need for a like button. And a `solved` button. It would be helpful if those asking a question marked it solved when they get it answered.
  • Your old company will continue to charge until the final bill has been sorted, this is done by a 3rd party and can take 6 weeks. You will not pay for gas used twice as any excess will be credited back to you after the final bill has been agreed.
  • It sounds to me like it is the boiler. (and if it is then nothing to do with Bulb) If a combi boiler can you check the pressure gauge it should be between 1 and 1.5 bar, if it drops too low the boiler will not fire up. Other common fault in freezing…
  • Have you checked your junk folder? That aside if you go to your account then statements & payments you can get your monthly statements there.
    in Statements Comment by scudo January 12
  • This may help although not from Bulb: https://www.economyenergy.co.uk/customer-support/faqs/categories/pay-as-you-go-customers/topping-up/how-do-i-top-up-for-the-first-time-with-my-new-key-or-card/
  • You could try this, never used it but found it on google: If you experience a power cut, simply call 105 for free. 105 is the new nationwide number that will put you through to your local electricity network operator - the company that manages the …
    in Power cut Comment by scudo January 11
  • northern1 If you do a search on this forum this has been discussed in detail before, also loads of info on google.
  • Your new supplier should handle everything for the switch, your final readings go to a 3rd party for verification and can take up to 6 weeks. Your previous supplier should know this.
  • https://bulb.co.uk/about/
  • Go to the help button at the top of the page and type in contact.
  • Contact Bulb and they should be able to give you an update: Email Have an issue and haven't found the solution in our Help Centre? Email us at help@bulb.co.uk. Online chat To chat with us, click on the green circle in the bottom right of your scr…
    in Hi Comment by scudo January 11
  • I dont think blocking your DD is wise without first contacting Bulb to get this resolved. Have you been giving monthly readings within the required time frame, if not estimates will be used. I find your figures a bit confusing are you quoting gas un…
  • I certainly find it frustrating having to manually adjust my spreadsheet, what is even more annoying for me is I flagged this up in Sept of 2017 so over a year ago and it still hasn't changed, this was one of several emails at that time. As per bi…
  • If I read this correctly it would take me 141 years to recoup my cost.
  • The referral credit will be added to your and your friend’s Bulb account once the switch is complete, which takes 21 days. You can check on the status of the referral in your Bulb Account.
    in Hi Comment by scudo January 10
  • Go to help at the top of the page and type in `change name`
  • I don't want to derail this thread into a brexit thread, but, well, brexit. You are in danger of starting WW3, mind you it could be an interesting subject if started on a new thread.
  • If you go to HELP at the top of the page and type in `contact` you will find the info you require.
    in Contact bulb Comment by scudo January 9
  • I think the biggest majority of them on facebook do not understand the market nor do they understand their own Bills and just look at a bottom line. I fear that many will `switch` only to find prices have risen elsewhere and they are no further forw…
  • You would be best using a referral link so you get the £50 joining fee.
    in gas electric Comment by scudo January 9
  • You will get the info from the help button at the top of the page.
    in Account Comment by scudo January 9
  • Try contacting direct. Email us at help@bulb.co.uk Call us on 0300 30 30 635 Chat with us https://help.bulb.co.uk/hc/en-us This is a public forum and would suggest you delete your personal info.
  • You will find the info your require by using the help button at the top of page.
  • Find help here: https://help.bulb.co.uk/hc/en-us/articles/115003394031
  • If the DD is a lot higher than your actual bill then you can go to your account and reduce the DD amount as long as you are keeping 1 months credit in your Bulb account.
  • Are you sure they are from Bulb, maybe they would accept a copy and check the IP address or whatever it is they do to confirm if from them or not.
  • Info is available by using the help button https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-do-Bulb-payments-and-statements-work-
  • By using the help button for the information. https://help.bulb.co.uk/hc/en-us/articles/115003608972-Can-I-add-a-second-name-to-my-account-
    in Acount Comment by scudo January 8
  • Check the link below for info: https://help.bulb.co.uk/hc/en-us/articles/115001245512-Can-I-get-the-Warm-Home-Discount-
  • Many smart meters are incompatible which is the reason Bulb are holding back as they want to ensure when they install smart meters that they will be compatible with other suppliers. I believe they have started to install but will take some time to s…
    in Smart meters Comment by scudo January 8
  • Your previous supplier will continue to take payment until the switch over is complete (usually up to 6 weeks) they will then issue a final bill and credit back any surplus to your bank account. With Bulb you should remain a months payment in advanc…
  • You are free to move at any time with no exit fees. Are you sending the readings in within the time frame. Usually 2 days from receiving their email reminder otherwise estimates will be used.
  • By using the help button: https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-do-Bulb-payments-and-statements-work-
    in Credit Comment by scudo January 8
  • Generally the DD will run until the switch over is complete (up to 6 weeks) then all is credited back to your bank account. If you have excess then I would contact Bulb direct to sort it. When I left SP they retained an amount until the switch was c…
    in Leaving Comment by scudo January 8
  • Did you try the help button for contact info? https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb-
  • When the switch is complete it is credited in to your account , this can take up to 21 days I believe. More info here: https://help.bulb.co.uk/hc/en-us
    in My money Comment by scudo January 8
  • Don`t confuse the Bill with your DD payments, as long as you are staying in 1 months credit you can go to your acoount and adjust your DD payments. Does your usage match your Bills as there has been huge increases during 2018 by all providers.
  • I dont know Bulbs policy but you may not be accepted by a `new` provider if you have outstanding debt. Best you contact Bulb and/or your planned new provider to discuss.
    in Leaving Comment by scudo January 7
  • Some more information would be helpful as I dont understand what you are asking.
    in Smart meter Comment by scudo January 7
  • You can have it checked but if found to be `not faulty` then you will be billed for it. What do you think is wrong with it?
    in Gas usage Comment by scudo January 7
  • The current supplier will continue until the 28th, if it is a new build then the builder will have a arranged a supply which you can then switch when you move in. You will not be without gas or electric.
    in House Move Comment by scudo January 7
  • 1 kilowatt hour (kWh) = 0.034 therms (thm)
    in Gas Comment by scudo January 7
  • I guess the data protection laws are sacrosanct, and so nothing can be done to let people know in more detail why their switch didn't go through I believe so, in other companies it is a sackable offense to divulge the information,plus the company …
  • Bit unfair if you cant do it when moving into another property and never bulb before Unfair to think Bulb can cover every option it would have been best to enquire before moving. Ideally I think what you should have done is moved house with old su…
  • Are you aware that they close for the weekend. If you use the help button you will get contact info.
  • I have not had any issues with customer service.
  • It is probably the 15.94 is with VAT, although that doesn't quite equate to 5%
  • It is but there will be a charge, if you use the help button you should get further information. In any case you need to speak to Bulb to arrange.
  • All companies have had massive increases during 2018 so a higher bill does not surprise me,annual projections will be taking this in to account.
  • If you contact Bulb they will guide you on how to do this. Not knowing your circumstances (I am elderly and in poor health) but have you considered power of attorney as this would cover other issues that may arise.
  • I think best if you contact Bulb (Mon-Fri) I am not quite sure what you mean ..are the numbers on your meter going in reverse? Is there any info in `your account` as you should have details of your monthly statements there. When sending in readings …
  • If a genuine emergency: https://help.bulb.co.uk/hc/en-us/sections/115000338232-Emergencies Otherwise I would email Bulb as they sometimes have limited cover at weekends. https://help.bulb.co.uk/hc/en-us
  • This is something you need to speak to Bulb about come Monday. (closed weekend)
  • I doubt anyone is happy with recent gas bills but as far as I am aware all companies have had large rises during 2018. Mine has also risen but on checking `switch` sites it aint worth switching.
  • I think best if you contact Bulb direct and they can sort it out.
    in Balance Comment by scudo January 4
  • Does this help..... https://help.bulb.co.uk/hc/en-us/articles/115001232832-How-do-I-read-my-meter-
  • From the help info button at the top of the page........ When will the referral credit appear in my account? The referral credit will be added to your and your friend’s Bulb account once the switch is complete, which takes 21 days. You can check on…
  • Eleanor at Bulb January 3, 2019 5:03PM Flag I dont think there is much else I can do as I have cavity wall insulation, loft insulation & double glazing, any cold spots at skirting have been sorted. All high usage lights are now LED, and 1 shower is …
  • Start by using the help button https://help.bulb.co.uk/hc/en-us/articles/115001232092-Can-I-switch-to-Bulb-with-a-smart-meter-
    in Smart meter Comment by scudo January 3
  • In addition to below you can go to your account and reduce your dd payments, maybe substantially until the credit level comes down OR contact Bulb to have monies paid back to your account. Have an issue and haven't found the solution in our Help Ce…
  • I dont understand how you cannot contact Bulb, all info is available using the `help` button. Have an issue and haven't found the solution in our Help Centre? Email us at help@bulb.co.uk. Online chat To chat with us, click on the green circle in t…
  • I think it would be best to contact Bulb direct as this is a community forum.
    in I can't pay Comment by scudo January 2
  • Possibly you are not sending in readings within the timescale, within 2 days of receiving their reminder email, if outwith this period then they will use estimates. You can manually check your bill by checking the kWh used and work it out providing…
    in Overpayment Comment by scudo January 2
  • This has been discussed several times, to date I don't know where Bulb are with reviewing it. A few customers on this forum keep track with their own spreadsheets with some having info going back a few years. Its not a bad idea to keep your own reco…
  • Info available from the help button: https://help.bulb.co.uk/hc/en-us/articles/115003394031
  • You have probably sent your readings in out of sync, you must send them in within a 2 day window of receiving your reminder email otherwise estimates will be used. This will not affect your DD payments as that will remain the same. Your next set of…
    in account Comment by scudo January 2
  • I haven't made any home improvements so putting it down to the weather.
  • You could try and switch everything off, fridge, freezer everything and see if the meter stops running, re check after half hour and the reading should be the same. Then with everything else off boil a couple of kettles of water and see if it chang…
  • Possibly using the wrong email address?
    in Can't login Comment by scudo January 1
  • Good to know. I can never understand why the banks insist on this ...same piece of paper just a different printer.
  • Best you email Bulb direct and they will arrange a one off for you. They are closed until Wed.
  • What is your actual question.
  • If you click on the help button and then referrals you will get the info there.
    in £50 Comment by scudo December 2018
  • Are you sending the readings in when you receive the reminder email? you only have a 2 day window to submit your readings or they will use estimates. You can change your dd online to suit your usage providing you stay 1 month in advance. Much more i…
  • This may help: https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-do-Bulb-payments-and-statements-work-
    in Payments Comment by scudo December 2018
  • Can you be more specific. Are you wanting to `double check` the bill from Bulb. Or, trying to work out in advance what your Bill will be for the month. At the bottom of your monthly statement it shows how it is worked out.
    in Bills Comment by scudo December 2018
  • If you go to your account, then my account & tarriff info scroll down and there should be a copy of the email sent regarding your welcome pack that should have gas & elec listed if not then I would email Bulb to get it clarified.
  • I have no idea, I got mine separate although on the same day. Maybe run separately or done by a 3rd party. Hopefully Bulb can clarify although it doesn't matter to me as I maintain my own spreadsheet so have the info before Bulb sends it.