scudo — Bulb Community

scudo

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scudo
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  • (1) who pays for the Smart Meter? Will my bills be increased to recover the cost? We all pay for smart meters even if you dont have one regardless of which utility company you use, it is built in to the billing costs. They are installed `free` A s…
    in Smart Meter Comment by scudo 11:49AM
  • Some info here: https://help.bulb.co.uk/hc/en-us/articles/360024946251-My-In-Home-Display-IHD-won-t-connect-what-should-I-do-
    in New smart meter Comment by scudo 11:46AM
  • This and other information from the help button. https://help.bulb.co.uk/hc/en-us/articles/115001227751-Can-I-switch-to-Bulb-with-a-prepayment-meter-
  • When switching the readings are sent to a 3rd party for verification before final bill is issued. I would certainly take some pictures of the reading and then contact Bulb who may then dispute the readings with your old supplier.
  • I would contact Bulb direct, scroll to bottom of the page for contact options: https://help.bulb.co.uk/hc/en-us
  • I agree with the above as the situation is likely to get worse the more meters that are installed. In addition for anyone getting a meter installed Bulb could email with the above fixes/instructions (list) prior to the install.
  • Further info in addition to the above: https://help.bulb.co.uk/hc/en-us/articles/115003394031-How-can-I-withdraw-credit-from-my-account-
  • Probably best you contact Bulb direct as this is a customer forum.
  • Go to your account and then `submit readings`.
    in Meter reading Comment by scudo March 20
  • I assume you mean standard type meters, if so yes they can. They have only just started the roll out of Smart meters and are not compulsory.
  • I would for the moment forget the £s and concentrate on the kWh usage, I have a 4 bed with gas heating and below is my kWh electric usage by month, so yours does appear high. Others may have other ideas but I would turn everything off and see if th…
  • Bulb should have some info so best contact them direct as this is a customer forum and dont have access to your account info.
  • I think it would be best to contact Bulb direct. Use the help button for contact info.
  • Like Allanr I dont want one anyway, even if I did I think its a bit like all `new` stuff they bring out it all seems to have teething problems and best to wait a year or two until they get it sorted, at least that's my opinion. Some things maybe I …
  • Maybe best you contact Bulb direct and they should be able to explain. Use the help button for contact info.
  • Does the gas say estimated? It could be they are still waiting on confirmation from a 3rd party on your leave / start gas readings.
  • Go in to your account and then account settings and it will give you the date when payment is due, it then may take a few days to process through the banks. If it doesn't match up then contact Bulb in case of some error.
  • Does this help: The In-Home Display can’t connect to the network in your home Some In-Home displays will show: Information for one fuel only, even when you have a smart meter for both gas and electricity A message that says ‘Waiting for da…
    in Smart Meter Comment by scudo March 19
  • You dont say if it is a normal meter or smart. Try this: https://help.bulb.co.uk/hc/en-us/articles/360018867732-Fix-your-prepay-gas-meter-when-the-screen-says-Off-
    in Meter Comment by scudo March 19
  • Normally it is quite quick but obviously dependent on how many of their 1 million customers are using it at any one time. Going by the amount of smart meter questions at the moment I suspect they are being overcome with questions.
  • How long does it take to switch? 662 The switch takes 21 days from start to finish. Once you’ve signed up, the switch date can’t be changed. This Bulb August 22, 2017 15:47 0 comments Can I change or select my switch date? 226 Unfortunately, it’s…
    in Payments Comment by scudo March 19
  • The flat should have had elec & gas when you moved in, if you have then switched to Bulb that takes 21 days but in the meantime you should have gas & elec from the `old` supplier. At no point should you be without. If you are still unsure contact B…
  • That depends on what you want them to sort, if you mean will Bulb make the switch for you so that you basically do nothing then the answer is Yes. You complete the switch details and Bulb do all the work.
  • What about gas leaks There are emergency numbers as listed on this forum to call in case of an emergency. If you think you have a legal case then go for it.
  • For info: https://help.bulb.co.uk/hc/en-us/articles/115003599931-Can-I-change-or-select-my-switch-date-
  • Use the help button and type in referral for info. If that doesnt answer it contact Bulb.
  • Use the help button and type in referral for info. If that doesnt answer it contact Bulb.
  • Use the help button and type in referral for info.
    in Refer a friend Comment by scudo March 18
  • Use the help button and type in referral.
    in Joining credit Comment by scudo March 18
  • Unless you submit your reading within the 2 day time frame estimates will be used, even if you submit another reading a few days later the readings in your account wont change until you correctly send them in for the following month. It wont affect…
  • Unfortunately that is the system Bulb use and the responsibility is with the customer to ensure funds are available. Could you maybe set up a separate bank account to be used for direct debits and pay in money to that to pay for DDs when its availab…
    in Online Banking Comment by scudo March 18
  • If my energy usage falls and my account is in credit However you should retain a minimum of one months `credit in the account.
    in Direct Debits Comment by scudo March 18
  • I think you will find that unless it was an emergency for which Bulb supply contact numbers for then Bulb have covered their legal obligations.
  • I may be wrong but from memory you need to supply bank details when switching. May be someone has more specifics on this. Your first payment will be taken on the date you switch to Bulb, 21 days after you signed up. And this will be your payment …
    in Payment Comment by scudo March 18
  • They have started to install but I think more on a test basis. I believe most suppliers are struggling to get the latest version out due to supply and demand. More info here: https://community.bulb.co.uk/discussion/6703/bulb-and-smart-meters#latest
    in SMART METERS Comment by scudo March 17
  • Does any of this help: https://help.bulb.co.uk/hc/en-us/articles/360019836271-What-happens-if-I-run-out-of-credit-on-a-prepayment-meter-
  • Just to clarify you wont be billed twice for the same energy but you may pay two energy suppliers.... At Bulb, we take payments at the start of your billing period, whereas other suppliers take it at the end. So when you switch you may find yours…
    in switch over Comment by scudo March 17
  • but I can not find a way to pay. Do you have a direct debit set up with Bulb?
    in Payment Comment by scudo March 17
  • Your old supplier will continue to take payments until you get your final Bill. Bulb will start to take DD on your start date. You will be credited back any monies due. Use the help button and type in switch for further information.
    in switch over Comment by scudo March 17
  • Try the help button and `change name` Or contact Bulb direct.
  • We heard the 1st and 2nd time you posted this. Allanr has replied to your post.
  • The amount you are paying means nothing unless it is compared against kWh usage. Were the kWh costs cheaper with Bulb?
  • Duplicate post.
  • Just to clarify Bulb pay your exit fees, your final Bill is made up of 2 elements. 1. your exit fees, and, 2 your final usage Bill. 2. Bulb pay for your exit fees and you pay for the energy usage. 3. When you receive the final Bill (can take a few w…
  • Check for info here: https://help.bulb.co.uk/hc/en-us/articles/360018378031-Switching-to-Bulb-on-prepay
    in Gas Comment by scudo March 15
  • I believe there were (or are) some issues with apps, do you have access to a laptop / PC and try from there.
  • Try using the help button and type in activate key.
    in No electric Comment by scudo March 15
  • Check this for info: https://help.bulb.co.uk/hc/en-us/articles/115001233052-What-support-does-Bulb-offer-to-vulnerable-members-
  • Not as far as I am aware.
  • As far as I am aware they dont offer these service, you need to contact local tradesmen who are qualified to do the work.
  • I know there would be some work involved but I would start to download previous statements and check £s against kWh usage on a monthly basis. If Bulb can advise you when it started to go wrong (if at all) then that would reduce the workload.
  • Use the help button for contact info.
  • Best you contact them direct. Use the help button for contact info (Mon-Fri) I dont have a smart meter myself but I dont think that is one. Hopefully another customer can confirm one way or the other.
  • use the help button above for contact info.
    in First payment Comment by scudo March 14
  • Use the help button and type in refund for info.
    in Credit Refund Comment by scudo March 13
  • Why wait for a month take readings to start with daily and see how it pans out, its easy to work out the costs (£s) if happy with that then move to a weekly readings. You will soon get a feel for how the bills are going. As an example I take my rea…
  • Firstly I would take your personal details off this public forum. Have you checked your meter in-house to see if any fuses have tripped. If it is a `fuse`or whatever beyond the house it will be the distributor I suspect and not Bulb that is respons…
    in Power cut Comment by scudo March 13
  • Taking a stab at your figures as you don clarify if it is kWh or what is gas/elec. I would suggest it is your usage, my bill was £114 for a detached 4 bed occupied 24/7 and that used 2197 kWh. Based on that and it is variable for individuals your us…
  • is there even a phone number! who cares If you do need to contact click on the help button and you will find the contact details.
    in moving out Comment by scudo March 13
  • If the association are saying you are due an upgrade would they not be responsible for fitting a meter.
    in Gas meter Comment by scudo March 13
  • https://help.bulb.co.uk/hc/en-us/articles/115001245152-What-should-I-do-if-I-m-moving-out- I would always take photos and readings on the day you move out as a precaution.
    in moving out Comment by scudo March 12
  • Not knowing your timings it is best to submit your readings when you receive the email requesting them. It wont cause any problems though as any imbalance will be adjusted at the next readings.
  • Does any of these images help (google) https://www.google.co.uk/search?tbm=isch&q=ZCE+527,1&chips=q:zce+527+1,online_chips:meter&usg=AI4_-kTqiQ-fKag1tkJmm7x9Jl3pNM-jtA&sa=X&ved=0ahUKEwjkwJjzkv3gAhUEUhUIHVBsASsQ4lYIKSgA&biw=1198&bih=655&dpr=1
  • It is used against your payments, if you have a build up of credit you can request a transfer to your bank but you must keep a months advance payment in your account. More info if you use the help button.
    in Help Comment by scudo March 12
  • Use the help button above for info on moving meter.
  • Even if an insurance claim is made how do you prove data was lost it is just hearsay.
  • Just to clarify Bulb pay for the exit fees not the final Bill. Your final bill is made up of 2 elements you energy usage and your exit fees,. You pay for the usage and Bulb will pay for the exit fees.
    in Exit fees Comment by scudo March 12
  • You are welcome and thanks for replying back as very few do. I think Bulb are at a sort of crossroads with trying to update technology and having a rapidly expanding customer base. They have a few quirks that need sorting but overall no complaints.
  • Use the help button and type in moving meters for info.
    in Move meters Comment by scudo March 11
  • What should happen is once the final readings are verified by a 3rd party (it can take up to 6 weeks) then any credit from solarplicity should be transferred to your bank account.
    in Credit Comment by scudo March 11
  • Mmmm. this is how mine appears, is it a PC / laptop or phone you are using?
  • Statements are sent to your email address, check your junk mail. Failing that go to your account online and statements can be downloaded from there.
  • Unless it hasnt been set up if you go to your account there is a section for submitting readings.
  • How to convert/ Bulb convert the gas unit into kwh? The answer is at the bottom of your gas Bill as it gives the formula. What's the average consumption of gas and electricity for a 2 bedroom flat You may as well google it as there is not strai…
  • As a journalist I dont see the relevance of that but anyhow just switch to another company if not happy and they will handle the switch,no need to speak to anyone in order to leave and there are no exit fees.
    in New to bulb Comment by scudo March 11
  • This is a public forum so best contact Bulb direct. My own opinion is that any help would come from the benefits system and not the utility companies.
  • Click on help above to get all contact details.
    in Mahtab uddin Comment by scudo March 10
  • Did you call over the weekend as they are closed. Try live chat Mon-Fri This is a customer forum but if you think we can help put your questions on here.
    in New to bulb Comment by scudo March 9
  • Have you checked against kWh used. Having been out of the country can I assume you did not send in actual readings and therefore estimates have been used. If the house is vacant Bulb would not know and use estimates for that month.
    in Energy usage Comment by scudo March 9
  • Purely from a customer point of view although it wouldn't affect the vast majority of customers I can envisage a few cancelling DDs and attempting to pay each month with a debit card and ending up getting in to debt. It is probably safer for both B…
    in Payments online Comment by scudo March 8
  • Some information here: https://help.bulb.co.uk/hc/en-us/search?utf8=✓&query=credit+meter
  • Can you attach it to an email.
  • Check this info. https://help.bulb.co.uk/hc/en-us/articles/360006276231-What-should-I-do-if-my-prepayment-credit-is-about-to-run-out-
    in Supply Comment by scudo March 8
  • Could it be the daily standing charge which you would still be liable for if the property is still in your name. You can easily check your bill against kWh usage and decide if the bills are correct. There could also be a dispute if `new` tenants hav…
  • Did you submit meter readings within the time frame as directed by Bulbs emails, if not they would be using estimates and they can be way out. You dont say what the time scale is for the £700 in usage as that could be everything or nothing in terms …
  • Most likely someone has used your referral code.
    in Live chat Comment by scudo March 8
  • Go here for info. https://help.bulb.co.uk/hc/en-us/articles/115003394031
    in Credit Refund Comment by scudo March 8
  • Could be a technical issue best contact Bulb direct, use the help button for contact info.
  • Other thing that can stop them working is a blocked or frozen condensate pipe.
    in Gas Comment by scudo March 7
  • It sounds like a boiler fault. Have you checked the pressure in the boiler, normally around 1 -1½ bar on the gauge. If the boiler is igniting then gas is coming in to the house therefore unlikely to be a supplier issue.
    in Gas Comment by scudo March 7
  • Does this help: https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-do-Bulb-payments-and-statements-work-
  • Your account may not yet be set up for access so contact direct. Contact info from the help button.
    in Need help Comment by scudo March 7
  • There may well have been short notice as someone else mentioned that, however normally you have a 2 day window on receiving the email. The estimates are not necessarily based on the current month but may use historical records from the national data…
    in Bill Comment by scudo March 7
  • Why not contact Bulb and discuss. This is mainly a customer forum.
  • Contact Bulb, I assume you are still within your 14 days cooling off period.
    in Need help Comment by scudo March 7
  • Not sure but it maybe similar to this, best contact bulb to confirm. https://help.bulb.co.uk/hc/en-us/articles/115003608972-Can-I-add-a-second-name-to-my-account-
  • It would be advisable to edit your personal details (address etc) by using the `wheel symbol` and click edit as this is a customer forum. Best you contact Bulb direct, use the help button for contact info.
  • Best contact Bulb to discuss, for moving under a meter on the same wall I believe is £120. They have started to install smarts but that would be in the existing location.
  • Go to your account and then account settings you should find the date there.
  • It is quite common to have an overlap on payments until the switch over is complete, it can take up to 6 weeks for final readings to be agreed . You will be credited back from your old supplier once they have agreed you final readings. Some more in…
    in New member Comment by scudo March 6