Pollyanna at Bulb — Bulb Community

Pollyanna at Bulb

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Pollyanna at Bulb
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  • Hi @poshnoshjosh1, Did you manage to submit your readings through the link @Allanr gave you? Once you've logged in you should see a green box which says 'submit meter readings', just click that and you can enter them there. Send me a message is…
  • Hi @Tkm777, If you have signed up through a referral link and you have a credit meter, the referral credit should be added to your account automatically on the switch date. If you have a prepayment meter, you'll receive a transferwise link once th…
  • Hi @luke_ and @Mike_Cripps, If you log into you bulb account using this link, you should see a green box that says 'submit meter readings'. If they are your first readings it'll say 'Submit your first meter readings'. If you click here you should b…
  • Hi @Laurenk, At Bulb we take payments in advance for your energy which means we need to check a few things before we issue a refund. We need to make sure you have submitted up to date meter readings and we have to leave at least one months credit i…
  • Hi @mala, If your first payment date doesn't suit you, we can move it by up to 2 weeks. If you either send us an email to help@bulb.co.uk or give us a call on 0300 30 30 635, from Monday to Friday (9:00am to 6:00pm) we can get that sorted for you. …
  • Hi @Ardross03, Thanks for getting in touch. You can apply to switch through the 'Get a Quote' section of our website linked here. It only takes two minutes to go through the whole process. Alternatively you can give us a call on 0300 30 30 635, …
  • Hi @Tssh, If you have a second generation smart meter Bulb should be able to read your meter remotely and get sent automatic meter readings. If you'd like to submit some readings just in case, you can email them to us at help@bulb.co.uk and we'll n…
  • Hi @Maria65, I'm sorry to hear that you've lost your key. If you do have any problems over the weekend, you can call our usual number 0300 30 30 635, and you will get through to some emergency help. They can then issue you an emergency key and get…
  • Hi @Lemonade, It sounds like a meter reader visited your home to take a meter reading. As @mowcius and @Allanr explained, at the minute these readings show up as customer reads as they are actual readings. I'm sorry it's a little confusing, we're w…
  • Hi @Wizzadora, Usually if your Bulb account is permanently closing this does unfortunately mean that you will lose the £50. However if you use Bulb in your new property we can add the £50 referral to your new account instead. I've sent you a mess…
  • Hi @Robin_, I'm not sure exactly which comparison website you came through but some give you £25 when you join and then after 3 months give you the further £25. If not, I'm sure you can check with the site you joined through. Thanks, Pollyanna
  • Hi @Woofly, It sounds like you might still be on the community section of our website. If you head to this sign in page it should take you to your Bulb account. As we have two separate sign ins for community and the Bulb account, if you head to …
  • Hi @KDMurray60, As @FromTheValleys explained, you can submit meter readings through your Bulb account online or on the app, just sign in and there should be a green box saying 'submit meter readings'. We'll then ask for your readings and we'll subm…
  • Hi @Echo_94, If you switch to Bulb before the end of your contract with another supplier and they charge you exit fees, we'll pay up to £60 per fuel. All you need to do is send a photo through of your final statement showing the exit fees and we'll…
  • Hi @Tostig, The time meters change from day rate to night rate is defined by the time switch in your meter. If you haven't managed to find out from the thread @RichyB linked you, I've sent you a message so I can have a look. Thanks, Pollyanna
  • Hi @pontyender_66, I'm sorry to hear you're having a problem. I just did the same @Allanr, we just made a change to our quote page and this looks like a bit of a problem, thanks for letting us know! I've reported this to our tech team so we can get…
  • Yes @emmapearson, you'll get an up to date statement showing what you've used up until then via email.
  • Hi @Joanne_davies76, We'll add yout £50 referral credit to your account automatically once the switch has gone ahead like @Allanr suggested if you are a credit customer. Once you've made your first payment to us we can then refund this back to you.…
  • Hi @emmapearson, As @Allanr explained if you submit them up to 3 days before your statement is sent out we'll be able to use them. You can also submit them through you 'payment reminder' email which is the perfect time. Thanks, Pollyanna
  • Hi @Paul19, Thanks for getting in touch. @Hooloovoo is exactly right. Your smart meter is likely to be a first generation which means we wouldn't be able to read it right away. However an update will be sent round to the meters at some point upgra…
  • No problem @Kasiaskolar
  • Hi @Juliette86, Thanks for getting in touch. Once the switch has gone ahead if you have a credit meter, the £50 will be added to your bulb account straight away. If you then get in touch with us we can request a refund straight into your bank accou…
    in Bulb Comment by Pollyanna at Bulb May 22
  • Hi @s_hanlon28 and @harryborden , Thanks for getting in touch. As @jjimjam and @Hooloovoo explained, once you've signed into your online account through our home page you should see a green link saying 'Submit meter readings'. If you just click on …
  • Hi @Kasiaskolar, Thanks for getting in touch. When switching suppliers we only use your supply point numbers to identify your property (MPAN and MPRN). We would never disclose any personal information about our members to make sure your data is pro…
  • Hi @Nathansunn, Thanks for getting in touch. @Allanr is right, it's definitely worth checking SSE are using the same reads to close your account as we are using to open yours. It's also worth us making sure that your opening read is correct, as …
  • @mowcius yes this is correct, it wouldn't be analogue and it also wouldn't be a smart meter. @Grumpygranny, @mowcius is correct that most new meters are accurate and when we perform accuracy tests on meters around 97% of them come back as correct. …
  • Hi @Moamjad, Sorry to hear you're having some issues. The quickest we can get a new card to you is by tomorrow so that you can top up as usual. In the meantime, if you have no gas supply please can you give us a call on 0300 30 30 635, from Monday …
  • Hi @Grumpygranny, We can get your meter changed to an ordinary meter for you no problem. Unfortunately as the meter exchange isn't because the meter is faulty it would cost £120. Just give us a call on 0300 30 30 635, from Monday to Friday (9:00am…
  • Hi @Jmlbulb, We ask our members to submit meter reading at least every three months just to make sure that our estimates are correct. As @scrudo mentioned we do recommend submitting monthly meter readings if you want to make sure your statements ar…
  • Hi @DaveW, We started fitting our second generation smart meters in January. We're currently working our way through the waiting list which you can add your name too if you haven't already. Once we can fit one in your home we'll send you an email…
  • Hi @Yas786, If you have joined through our website but not using your referral link, don't worry we can still add the referral credit. Unfortunately if you joined through a price comparison website we wouldn't be able to add the referral credit a…
  • Hi @Hmonks, All of our members automatically get an online account set up when they join. If you go to the sign in button on the top right of our homepage you should be able to enter your email address to login. If you can't remember your passwor…
  • Hi @Bazzerio If you have a prepayment gas meter we can supply that for you. If it's a smart prepayment meter we can still supply it but we'd have to use it like a normal meter. This would mean you'd pay by direct debit too. To check our tariff ju…
  • Hi @Alison_67 , As this sensitive information we have to make sure that we protect it as best we can. This means that unfortunately you can't update your email address online. Before we can update the information we need to get confirmation from th…
  • Hi @Domo, Referral credit is usually automatically added given to you. If you pay via direct debit the credit will be added to your bulb once the switch has gone ahead. For members that have prepayment meters, a transferwise email will be sent giv…
  • Hi @landsd, Your statements are sent out the day before your monthly payment is made. It will be emailed straight to you and it'll be available on your online account and the app in the payments and statements section. Thanks, Pollyanna
  • Hi @Nickynacks, As @Hooloovoo explained you can change your direct debit amount and date in both the app and online. Just head to the payments and statements section and click on payment settings. This will bring up the page shown above where you c…
  • Hi @Buhhda74, You can update your payment details on both the app and your online account like @mowcius explained. As for the refund we would need up to date meter readings. This is because we need to check we've been billing you for the correct a…
  • Hi @Gareth78, Bulb has just started fitting second generation smart meters. This means that unlike the first generation smart meters they will continue to work even if you switch providers. Just like @CharAndy said we have a waiting list open whi…
  • Hi @Estela,  You can add another person to the account, we just need to make sure that the other person agrees with this before we do. 1) Email us at help@bulb.co.uk and copy in the person you want to add to your account. Make sure you use the ema…
  • Hi @PhilSee, If you have been fitted with a second generation smart meter and have just switched to Bulb we get told that you have one. This means we can take readings from this meter automatically. However we do need confirmation from you that we …
  • Hi @Peggy87, Sometimes it takes a few days for the in home display to get started. If after you've waited a few days it's still not working we'll need a few bits of information from you so we can try and get this sorted. If you email us at help@bu…
  • Hi @Davidball4439, Unfortunately it was this morning however it is back up and running now.
  • Hi @Cheesecake, When signing up with a referral link, the link needs to be copied into the search bar on your web browser. This takes you to a special sign up page which will add the credit to both your and your friends' accounts. This should trigge…
  • Hi @Malutki0, Once you have submitted your warm home discount application we should be in contact with you within 8 weeks to let you know where your application's got to and let you know if we need any more information. I've sent you a direct mess…
  • Hi @Njm, You can change to credit meters (which means you can pay by direct debit) as long as you've had credit on your meters for one month but the exchange would cost £120 per meter. If you want to get them swapped just email us on help@bulb.co.uk…
  • Hi @1950ann, When you move into a new property that has prepayment meters we'll send you out a new gas card and electricity key. When you put these into the meter they should clear any debt that was left from before you moved in. Making sure you don…
  • Hi @phillyzippy, Our prepayment members should receive an email from Transferwise within a few days of switching so they can get their £50. I've just sent you a private message so I can get a few details and take a look at your account.
  • Hi @Teo, Unfortunately, AmEx is generally a quite expensive way to collect payments due to the fees they charge merchants. At Bulb we're always trying to help our members reduce their bills and we take pride in our prices. To do this, we need to kee…