mowcius — Bulb Community

mowcius

About

Username
mowcius
Joined
Visits
463
Last Active
Roles
Member

Comments

  • I have no doubt that electric cars are vastly cheaper to run than any comparable price fossil fuel car, and it will remain that way. Any taxes that may somehow be imposed on electric cars will almost certainly apply to fossil cars as well. I run a…
  • @sarah_roseman123, no idea what number you rang but presuming it was Bulb's 0300 number, it's your phone company you should be going after for the excessive charge. Out of interest, why did your call only last 3 seconds?
  • The number is at the bottom of the help pages but for the number of people who can't find it, it can't be obvious enough and really should be at the bottom of every page.
  • @Buhhda74, you can change the direct debit amount and payment date in your Bulb Account: https://account.bulb.co.uk/
  • @KED, best to ring them - 0300 30 30 635
  • Yes, Bulb should simply be able to adopt the meter on the DCC network in the same way as their new install SMETS2 meters.
  • whereas as a service desk ticket will should not. Salty
  • @Seatrout100, I wonder what the payback period is for the difference between a PIV system and a MVHR system. Probably quite a long time if you're using gas central heating.
  • I'm in Central Scotland and got the email saying I could book an installation. I wasn't on the waiting list beforehand. I booked a slot but reading other threads on the forum, I'm now wondering if I should cancel and wait a bit until any 'teething' …
  • @tkerby, interesting that they're installing the E470 in Scotland. The comms hub you've got is the same as what I have on my EDMI ES-10A though. I've also seen pictures of the E470 but they didn't appear to be SMETS2 (based on the look alone - woul…
  • @willsh, one member at least has had an installation in Scotland (and had issues) so I'd presume others have also occurred. https://community.bulb.co.uk/discussion/9118/smart-meter-installation-not-connected
  • This topic is more around the setup for existing installations, whatever new installations get in the future is different. Well, the thread as a whole is about the installation of Smart Meters, but I get that you were discussing existing FiT inst…
  • So to clarify, Bulb's not currently looking at an Export tariff (independent of whatever the means of generation/supply is) and is only currently looking at a FiT? I imagine flexible export tariffs to assist with grid balancing are the future but I…
  • @Claire2019, does this article help? https://help.bulb.co.uk/hc/en-us/articles/360018867732-Fix-your-prepay-gas-meter-when-the-screen-says-Off- If not, then maybe: https://help.bulb.co.uk/hc/en-us/articles/360006207791-How-do-I-activate-my-emerge…
    in Meter Comment by mowcius February 16
  • I’ve seen articles in the media saying that there’s a large shortfall in supply. Is this the case for Bulb as well? When can we expect an update...even if it’s to tell us that it’s going to be later than hoped? A shortfall of SMETS2 meters? Prett…
  • Infact the Ofgem guidance explicitly states that those with storage installed after the generation meter, even with an export meter should be on the deemed rate. https://www.ofgem.gov.uk/system/files/docs/2018/12/storage_guidance_final_v2.pdf Scenar…
  • @RichyB, ahh, I hadn't noticed that but it makes sense. We'll all be on the ball next time!
  • Strangely enough in response to: Does the ownership get transferred to the new supplier? It looks like https://bulb.co.uk/terms/ has been updated with: 6.3.1 Any in-home display installed along with that meter remains our property or the meter pro…
  • Also, plenty of people (including @Hooloovoo and myself) have smart meters - billing is no different.
  • Fair enough, but try it on a phone: https://ibb.co/b7kwk6J Think they need to fix the website then! For me, I only get that when I click on the "Chat" option. What's the full web address that you're on? (I know iPhones only show the first part …
  • Possibly but i’d guess it’s more likely to be hardware manufacturers that want to add their products to the HAN. Hmm, I guess so but I can't say I'd want to give access to my smart meter data to the manufacturer of my CAD.
  • I've flagged both their threads as spam, as I'm sure you already have @mowcius. I have, and also the similar ones I fell for the other day.
  • Just to clarify, are you confirming that the IHD is owned by the supplier? By which I mean if it fails at any point, even if it's say 5 years old and well outside and any typical warranty period, then Bulb will replace the IHD at no cost to the cust…
  • @Mackenzie2, this recent thread might help: https://community.bulb.co.uk/discussion/9169/no-email-from-transferwise#latest
  • The Geo R1 is actually an IHD (In Home Display) rather than a smart meter - can you tell us what the actual meters you have are? It's unlikely they are currently compatible (as they will be SMETS1), but they either will be later this year/next year…
  • I'm interested to know who the first DCC users are that are not energy suppliers. Possibly comparison companies?
  • I also doubt it. As energy companies pay for energy in advance, when you actually pay for the energy you use is not quite as important as it might at first seem.
  • You people need to look more carefully at the content of these messages! They're just clever spam.
  • @Hooloovoo, I think you may have been tricked by some clever spam. A cursory glance at the links and (safely) opening one of them gives a nice clue.
  • @Hooloovoo, so mine would be tagged as "load of old bollocks"?
  • To be clear, this is the in home display not showing gas consumption? It may be that the gas meter is not successfully communicating with the electricity meter. @Selina at Bulb, is there a different process for smart issues like this or should peo…
  • @Greenwood59, to be clear, are you reading from the IHD, or the displays on the meters themselves. The IHD absolutely should not be trusted when switching suppliers - confirm with the displays on the meters themselves. If you're already reading fr…
  • @Mjt145, that depends entirely on the meters, and which network they're currently managed by. Bulb will not currently collect any readings automatically though, but if you're lucky, it may be possible for them to do so.
  • Also interested to know why moving meters outside would be free? The only free movement I know of for meters is: If you’re a priority customer and you need to move your pre-payment meter because you’re finding it hard to read or access it, tell you…
  • @MorgenBluem, the only reason why the assumed figure was there in the first place is because there often wasn't the technology to properly meter energy export. As that technological problem is being solved with people getting smart meters, it makes…
  • @toffeedog, there are going to pros and cons to most suppliers and it sounds like for your father Bulb is simply not the right choice due to the fact he does not qualify for the WHD. I'd also recommend that he switches to another supplier if there …
  • SMETS2 OTA upgrades are happening for the meters and comms hubs, although admittedly not in large scale numbers as suggested may be an issue in that article, but it is something that has been tested and seems to be working. Apart from on the IHD wh…
  • @Allanr, as you are someone who very regularly posts helpful advice on the forum I don't think anyone can complain about the post, I'd just be concerned that it might invite the barrage of referral link posting that we used to have on here. When yo…
  • @Suzanne46, this thread may help with your decisions if you're looking to buy some. tl:dr, unless you want rubbish LEDs or quite a lot of hassle buying them, IKEA is a good source.
    in Freebies Comment by mowcius February 15
  • I could forsee a tariff which gives you 4 or 5 hours of much cheaper electricity, at some point between 22:00 and 07:00 based on what your supplier deems will balance the grid best/will be cheapest. That would solve the problem Jenna mentioned abov…
  • Not sure about that. Is there a smart meter out there in the UK that can measure what you export to the grid? Does mowcius know that for sure? And do we yet know anything about the smart meters bulb intends to deploy? Yes, every SMETS2 compliant m…
  • Only if you steal them.
    in Freebies Comment by mowcius February 14
  • Just to mention I have sent you a private message with how to get a quote for electricity using my referral link or if you wish you can use another customers referral link. I see the addiction is taking hold!
  • @mowcius you've confused matters a little here by mentioning buying your own smart meter and installing it in addition to the supplier-provided meter. What you've discussed in Comment_27888 relates to adding additional consumer access devices. Wha…
  • There's no reason why you couldn't use a different shape lamp in a fixture if it has the same base type and voltage rating. [Edit, I appear to have failed to notice that this is simply spam]
  • @Kidboo, potentially, but this is a customer forum for the energy company Bulb rather than anything specifically to do with lightbulbs. [Edit - actually spam, which I failed to notice initially]
  • (a) Will it accurately report my consumption from the grid and what I'm consuming from my PV system? It will accurately report what you import from the grid, and export to the grid. It won't directly measure the generation from your PV system. (b)…
  • I think the biggest shift to variable rate tariffs may be when more companies start to produce CADs and suppliers (or other DCC users) make it easier to connect them to the communications hubs. A CAD that has a load of relays/low current outputs wo…
  • @Markafcb, most likely Bulb's systems just not having a good day. You should get a statement every month, a few days after your reading reminder.
  • @Kelli, are you a new customer or have you been with Bulb a while? There's no reason that Bulb would switch off your meter so it sounds like it may instead be faulty. In which case, Bulb will come and install a new one for you. @Eleanor at Bulb?
    in Economy 7 Comment by mowcius February 13
  • It should appear a day or two after the switch date of the person you referred (which is normally 21 days after the start the signup process).
    in Referral Comment by mowcius February 13
  • @September30, there have been a few instances where Bulb's systems have screwed up and have not issued statements. I'm sure someone from Bulb will be able to look into this tomorrow for you. @Eleanor at Bulb, another one for you.
    in Billing Comment by mowcius February 13
  • @Monique_1508, you can indeed switch from a pre-pay to a credit meter but it's a chargeable change of I think around £130 per meter. Depending on how much hassle it's causing you/how much you think you might be able to save, you might just be bette…
  • Happy to hear the issue has been resolved! I’m used to paper statements, so guess I need to get with the times It'll all be automatic with a smart meter soon and then you won't then have any manual meter readings to do at all!
    in Conerns Comment by mowcius February 13
  • Going back to this, Hildebrand appear to have an SMETS2 device now (although the store doesn't yet list it). https://www.hildebrand.co.uk/our-products/hub/ This thread is also quite good: https://community.openenergymonitor.org/t/a-taste-of-thing…
  • @Karen1809, have you asked Bulb?
  • Scrap that last bit, I found it: I give you (or another DCC user - anyone got a list?) the device detals and my details, you confirm that it was me who gave you those details, then you tell the DCC to allow it.
  • And if you do buy one yourself, we won't be able to link it up for you. Are you sure about that? I'm going to be extremely disappointed if Bulb decide that they're not going to pair user owned devices. If I purchase a device which is certified to…
  • @Damned4eva, I'd recommend giving Bulb a ring to ask as they can be a little slow to respond to queries on the forums here. (0300 30 30 635)
  • @Hooloovoo, I think it's more that previously they were a small enough supplier to not have to spend the money on WDH, ECO etc. whereas now that they're larger, they're mandated to do so. Going forwards your points will apply, but right now I suspec…
    in Price Comment by mowcius February 13
  • Is there a better analogy that help explain it? I think your explanation was probably the best way to explain it, no analogies required!
  • @Freddie at Bulb, any updates? @Eleanor at Bulb
  • @PhilH1979, if another energy company will do it for free for you though - just get them to do it then switch back to Bulb afterwards.
  • It's not like transferring a Sky account, for example. Well, in some ways it is. If you move to a house without a sky dish and you want sky, you either pay Sky for installation, or they charge you a load extra (like the big 6 do in terms of energ…
  • Wholesale costs are biggest contributor to the decision. In fact, wholesale costs make up 40% of your annual energy bill. Although they have been decreasing, we need to be confident they are going to stay low, for a little while at least. We don't w…
    in Price Comment by mowcius February 13
  • @Hooloovoo, you might find this interesting: http://www.nickhunn.com/smart-meter-update/ Upgrades may happen in some manner, but that discusses some reasons why they may not, even in the future with the new SMETS2 meters.
  • It also sounds like if you've switched suppliers and the new supplier has not taken on the contract to communicate with the device, it may just need replacing (or maybe I'm just reading this wrong): Adoption of SMETS1 meters takes place when the con…
  • That is unless when the electric meter is enrolled in the DCC the firmware upgrade also includes SE1.4. It appears to just be a check of device security and then an update to the SIM profile (bottom two sections of this document). No actual softw…
  • There are lots of other in between categories. For example, we can put an email in our own 'pending' inbox. That sounds even worse! Email is basically the devil and is what Zendesk is pretty much designed to manage for you! Perhaps I've just be…
  • Firstly, I appreciate the post, thanks @Eleanor at Bulb. As aways though, I have a few comments 1. We’ll be updating the Open Road Map once a month. I'll believe that when I see it. I'm still waiting on @"Will at Bulb"'s regular community post…
  • In theory, yes it’s possible to update your IHD. But not right away. You have a SMETS1 meter which works through a different network to SMETS2. So a new IHD would not be able to speak to your meter at the moment. It’s a bit like having a mobile …
  • The Bulb installs have all been SMETS2 with the IHD3-PPMID so should all be running SE1.4 HANs
  • @Eleanor at Bulb, might I suggest that the auto-responder is changed to more accurately reflect the current response times to ensure that members' expectations are more reliably met?
  • @Fatboyjim59, the GUID of the IHD may not have been correctly set up on your meter's communications hub (or at least that's how I understand the pairing is configured). As the WAN's all connected, Bulb should be able to re-configure it remotely. M…
  • I've opened a can of worms here. At the moment, it is 'solved' unless the member gets back to us and the ticket is then 'open' again. Honestly to me that sounds like a problem. I've worked in support for a lot of years, and I can't see how that wo…
  • @Sandysally, did they actually test the signal in some manner, or just go from what they've been told? At least with phone signal they can test the strength of the network being used, but with the long range network in the north it seems that the en…
  • I sent an email yesterday at 11.17am (at least, that's when the auto-responder responded to me) with it saying 'Thanks for emailing Bulb, an Energy Specialist will respond to you within 3 Working Days.': we'll see how long it is for a lowish priorit…
  • @Eleanor at Bulb, that's not quite what has been said previously although it's always been kept vague. https://bulb.co.uk/blog/keeping-promises-weve-cut-tariff We review our prices every week When costs fall by more than £20 per year, so will your …
    in Price Comment by mowcius February 13
  • Are your meters all connected up to the WAN OK? I would have thought the installer would confirm that the IHD was connected while they were there if everything else is working.
  • This morning's average phone wait time is 12 seconds! And email?
  • Following on from my above post, I'm not sure that all IHDs or CADs need to be on the CPL. From the CPL submission guidance: 1.3 What Device Types must be on the CPL? Device Models of the following Physical Device Types must be listed on the CPL: …
  • @david71mumford, this is a community forum rather than an instant messaging service. Perhaps you meant to use the chat function (at the bottom of this page, click "Chat with us") Smart meters are only just starting to be rolled out - you will be o…
  • @david71mumford, I'm very sorry to hear that. If you're looking to get on the priority register or get a Warm Home Discount, you'd be best off giving Bulb a ring (0300 30 30 635) to discuss.
  • What information are you looking for? If you scroll down on the smart tariff page it gives you the rates for each region. Aside from that, you can get it if you have an SMETS1 smart meter that Bulb can read (approximately 1/3rd right now - email t…
  • @Eleanor at Bulb, any chance of an update on actual figures regarding response times for email and phone? I know you have a nice display in the office telling you what they are
  • Did you submit actual usage figures when requesting a quote/signing up? Bulb's estimates are only as good as the information you give them to work with.
  • @Sandysally, seems you're not the only one over there with issues recently. See here. From discussions with Bulb, it sounds like Arqiva (who are providing the network that the Smart Meters run on in the North) have somewhat exxagerated the coverage…
  • help@bulb.co.uk with a copy of your final bill showing exit fees. Regarding Warm Home Discount and being a priority customer, the same email address but I'd possibly put it in a different email to make things simpler on Bulb's end.
  • @Boab78, you can no longer pay by card, it must be Direct Debit. See here.
  • Surely most meters are outside, I assume that some further disqualifying detail is missing here? Also never got an official answer from Bulb on what's going on for PV owners. I imagine this is to make their initial installs simpler. Installs shoul…
  • I've used Zendesk before, but never thought to try the standard Zendesk URLs to see if they would work with the Bulb Zendesk account. This is certainly better than trying to deal with everything over email. I wonder why they don't publish the help…
  • Also, once I've finished playing with this IHD, if it can't work I'll send it to Big Clive
  • Excellent! I've been thinking about taking apart my IHD3-MS. I did try connecting the USB port to my laptop to see if anything interesting would happen or if it was really just a power supply input. I can't remember now if Linux didn't see anythi…
  • @Mowleman, consider whether your readings seem appropriate for the size of house currently and if so, whether your old meter could have been faulty.
  • So with the new machines, could you retrieve it in smaller amounts over multiple days, or are you a bit stuck?
  • @Eleanor at Bulb may be able to help?
  • The IHD is linked up to the smart meter's communication hub remotely by Bulb so until the hub gets a connection to the DCC network (WAN connection), as I understand it, it cannot be paired for use. Following up on my visit - the meters are still du…
  • Paypoint and Payzone staff should know how to top up your meter. Have you tried giving them the instructions on how to top up your meter? That article does not appear to have been published. Even creating an account (which I didn't know you could…
  • Are you by any chance in Leeds? I've just been having a chat to the engineers here and they mentioned another failed install that they attended this morning.