mowcius — Bulb Community

mowcius

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mowcius
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  • @Michael_C, and to confirm, your IHD has been working correctly all of this time? Showing both electricity and gas usage?
  • So in this case it sounds like there has been some kind of error and I'm sure Bulb will sort it out for you if all is as you say. They should be able to see on their systems that you referred your neighbour, and that they have received their referra…
  • @phillyzippy, if you refer someone on pre-pay, I don't believe you get the referral until their first top-up (and the referred member equally doesn't get their credit via Transferwise until they top-up). As it sounds like they didn't sign-up correc…
  • You're less likely to find people coming to the forums if they've had no issues, but I'm increasingly suspecting that the answer may be no.
  • Interestingly, my father in law has exactly the same IHD box as bulb have provided and he’s on the first version of smart meters. So it has to be a software problem. You would have thought that bulb would have thoroughly tested before roll out but l…
  • Just to be clear, what you're referring to is the In Home Display (IHD) rather than the smart meter. There are a number of threads on these forums about the issue however, including the one Allanr linked above.
  • I believe you will have to be, just in case for some reason they have to change the whole meter (which would then require the same in-house checks as for a standard replacement). Is the b3 error stopping the meter from working correctly? I would ex…
  • Understand it is early days but would have thought all major issues would have been sorted by now. Unfortunately we're still very much in that "sorting out major issues" phase, and I think Bulb are simply pressing ahead with installations (because…
  • I do wonder if they have made a mistake by rolling out the new meters before they were really ready in order to meet targets. This is almost certainly a big part of the issue, but not anything they can do much about. They waited for a long time be…
  • Based on a previous thread, I believe they may not let you (or be able to) add new card details due to payment processor changes. See here: https://community.bulb.co.uk/discussion/9034/change-bank-card-details
  • For their additionality (required for green tariffs), Bulb donates to Edible Playgrounds by Trees for Cities (https://bulb.co.uk/energy/). For information their carbon offsetting for gas, check out this blog post: https://bulb.co.uk/blog/our-gas-is…
  • @Pitbull1965, as you'll unfortunately find from a quick search, it's a common issue and Bulb have provided no solution to the problem yet. Right now, the best you can do is to sit tight until there's more information provided.
  • Some of your competitors are already booked. Most of them by the sound of it.
  • People would still ask the same questions again and again though - it wouldn't do much to actually clean things up, and might make it harder for others looking for the answer to find it.
  • @bulb1953, they do not. Amazon and Currys PC World both have the Nest for £180 or the Nest e for £150 though (you will need to find a local trades person to install it). The Hive is also normally around £150.
  • I will check water temp and keep on winter setting. The summer temp does take longer to warm up Rads. Improving the heat output of the radiators is unlikely to save you any money, but it may help to warm the house up faster. Can buy a thick refect…
  • Is the half hourly data lost or is it stored somewhere? How much from installation to now will be recoverable? In theory the meter will retain all of this information: How much data is stored on a Smart Meter? The specification for these Smart Met…
  • If some radiators get much warmer than others then you may need to balance the system by reducing the flow through the valves on the hottest radiators to force more through those which are not getting as much flow. As a side note, can you reduce th…
  • @Finty, whether or not the IHD works, so long as the smart meter is connected to the DCC network, you shouldn't need to send readings manually - they should be being submitted automatically.
  • You'd be best off ringing Bulb on 0300 30 30 635 to discuss this.
  • I live in a retirement block where we do not have keys to the meter (electricity). I want to change to Bulb but will not be able to send monthly readings as they are taken by a meter reader who has the keys to the locked cupboard. Monthly readings…
  • Will you be there? Unfortunately again I don't think I can make it.
  • Consider yourself lucky. My install was on the 17th January and the meter itself is still not properly connected. My friend's install however was fine initially, now seems to yo-yo between working, not working, and half-working depending on how it'…
  • With any luck it'll sort itself out in a day or so, but their reliability in terms of reconnecting and showing information has not been very good so far.
  • Have you tried uninstalling and reinstalling?
  • @Gronkle1972, you'll need to contact Bulb - it won't be automatic.
  • I'd primarily like to see usage graphs implemented, and a minor thing perhaps the notification top bar on android could be app-coloured. The information for submitting readings could still be improved as for electricity meters, most digital meters …
  • @phproxy, that information is not quite correct - meters are still being installed up here in the north (Leeds) successfully (my friend just had one installed two weeks ago). There have been some issues with signal but they're still trying.
  • @Eleanor at Bulb, I got BMW i3 94ah Range Extender. Sneaky how they call it the 94Ah (33kWh) to make it sound like a larger capacity than other manufacturer's vehicles that quote pack size in kWh. I hadn't seen that tactic before.
  • I wonder how that community forum redesign/platform switch is going. Enabling thread merges and adding some community moderators would easily make a massive difference though.
  • @Lyn_Andrews, the smart tariff is likely going to be best for those who are on a single fuel, and/or have at least one electric car. In those situations, the vast majority of your energy use (storage heating either wet or electric, and car charging)…
  • @Claire_An, is your post simply advertising for Yuji or are you independent and just interested in these lamps? I can't find a datasheet with a photometric report for those, so I do wonder whether they're really much better than the other high CRI …
  • 1. The Siemens engineer said 1 in 5 asked him for a password but that he is never given it from Bulb. I've never quite understood this - you know when they're supposed to be arriving, and they turn up in a Siemens van with Siemens ID information (…
  • Are the new Smart meters intelligent enough to automatically alter the time and keep the clock accurate? And if so, how can I apply? Yes, the smart meters should automatically update their time for BST. Bulb will contact you when they have availa…
  • Isn't it possible as a "moderator" to just click a button to hide the post of these multi posters? Yes, but they'd need someone monitoring it constantly (like you do ). The multi-posters could be blocked from commenting entirely.
  • Is the difference 5%? Depending on where you're looking, you could be seeing the ex-VAT price on the website.
  • @Silicon_Chipper_2, happy customers with new smart meters are unlikely to come to the forum to tell the world... In the last week at least I've observed a new install with a display which has shown everything, shown just gas, and shown nothing, sho…
  • Hi @kierash19, it's very difficult to suggest alternatives without knowing more about your property and usage. I've seen many properties where storage heaters have worked well, but plenty that are draughty and hardly insulated where room usage is n…
  • @FromTheValleys, I asked about the office energy supply recently - Second Home (their old offices) are still supplied by Bulb but their new office isn't currently due to old contract issues: https://community.bulb.co.uk/discussion/comment/29602/#Com…
  • To both, you most likely cannot have a digital smart meter replaced with an analogue meter as they're no longer manufactured. Siemens currently install EDMI and Landis+Gyr meters for Bulb - you can see from their device pages that neither manufactur…
  • We've had quite an increase of people that have permanently lost their referral privileges this year That's something that had never been confirmed, I understand that you can't publically name and shame. Any plans to sort out the mess on all of B…
  • This very useful thread keeps getting pushed down the list as new topics are posted. Could it be anchored at the top of the page please? It's pinned to the top of Help and Support, but because the forums are rubbish, it's not actually very helpfu…
  • I have been sold Convertible Preference shares in Bulb by DST-Global. Is this bona fide? Anyone else holding shares? DST did invest £60M into Bulb so I can't imagine that it's not a genuine offer but not one that I'd heard of before.
  • There are definitely some parallels between the lack of information provided to the general public on both topics! You'd think based on some of these threads that the lack of working smart meter is going to affect their life more though. I have sm…
  • @drbince, once you vacate the property, submit one meter reading, and once the house has been sold, request updated readings (ideally including photos) from the estate agents to submit as your final meter readings (may well be exactly the same). As…
  • The WiFi unit does very little extra right now aside from use a little more power running an extra wireless radio all the time. The guide you get with it will tell you that it can use it for software updates, but in theory one of the main advantage…
  • @Marcmax123, you'd be best off ringing Bulb tomorrow (on 0300 30 30 635) to discuss this.
  • Also I have another question, sites such as this one that contain the brand name in the ULR (found in Bing), are they allowed? Also no, they're in direct violation of the terms. Bulb doesn't take a hard enough stand (at least not publically) agai…
  • I have about 5 and they all provide very similar readings, but they're all the same type. I also question their absolute accuracy so only really use them to compare rooms and different times. I can tell when a room is too moist by how it feels and …
  • I observed this issue yesterday on a friend's IHD and in that case, moving the IHD far away from the meters so that it lost signal completely, and then bringing it back to be close to the electricity meter resolved the issue. The signal on these de…
  • @Campervan, surely as you've had it less than a month you're no worse off than when you were submitting readings once a month. Also your Bulb account should still show your readings, whether or not the IHD is displaying them correctly.
    in Smart meter Comment by mowcius April 3
  • And to your other point, do you think shell are exploiting Regos to try and justify their tariff. This was an intresting read. https://www.regen.co.uk/we-need-to-talk-about-green-energy-tariffs/ Absolutely (see Good Energy's blog post), and I thi…
  • @Aj5988, currently Bulb are not installing meters in those type of meter boxes. When the initial rollout issues are resolved and the engineers have the right parts on the van to do these installs you will be able to get the meters fitted.
    in Smart meter Comment by mowcius April 3
  • Other energy providers have launched export tariffs now with the rate being fixed at 5 to 5.5p. That's about what I expected to be honest. I don't think it's great, but it seems realistic.
  • I find your point of view intresting. However bulb claim they purchase 100% renewable electricity (attached) it implies that they don't require REGOs Yeah, no. https://bulb.co.uk/generators/ As I understand it, REGOs are always purchased for rene…
  • Not Bulb myself but based on my installation, yours should be absolutely fine. The new meter is no larger than the meter you've got. I believe it's an issue with space in the semi-buried meter boxes but yours is easily as large as an in-wall meter …
  • @Flossiefaelossie, it's possible that someone has switched your supply without your knowledge. Did you also get a leaving email? I'd recommend ringing Bulb tomorrow on 0300 30 30 635 to discuss. Although bogus emais are definitely possible, I've …
    in Bogus emails Comment by mowcius April 3
  • @JC1905, how many people are living in your house? I'm always interested by how high people's humidity levels seem to be. Even in my attic bedrooms where I have some damp issues the humidity in the room never goes above about 55%.
  • @Nixbed, this is almost certainly a restriction from the DCC for some reason. Moving to another supplier will likely not fix this. Please remember that right now Bulb (and all other suppliers) are in the early phases of SMETS2 meter installation and…
  • @Arthur256, if you can't physically access the meters, Bulb may be able to arrange having them moved as it doesn't sound like they're in a good position. If you can't access them, how could an engineer access them to repair a fault?
  • @JS00000000000001, the electric meter is powered from the mains. If it stops working, Bulb will replace it. It's powered from the customer side of the meter so it will cost you (based on the specifications), a maximum of around £7/year. Likely more …
  • I don't understand how this is 'better'. The non-standard login means Firefox doesn't even remember the email address for me and I have to type it out every time I want to log in. Is it possible just to have a normal email/password entry form that b…
  • @sirio, you could do, but it's a good way to get your referral link banned (as you'll know if you've been reading this thread. @Bill at Bulb, a few more above. Have there been any further discussions about this issue at Bulb since it's presumably…
  • @joanna2694, you can still read your gas meter manually (there are instructions on the meter) so until your IHD starts displaying the correct information (and the meters start reporting everything to Bulb), I'd just go ahead and do that.
  • UK Power networks might be the best place to contact: https://www.ukpowernetworks.co.uk/electricity/earthing
  • Firstly I find it interesting that This is money state that they're the 7th largest supplier with 700k customers when Bulb now have more than 1M customers. We're now the UK's fastest growing energy supplier, providing 100% renewable electricity and …
  • They will be able to in the future but right now as it's still early days in the SMETS2 (2nd generation meter) rollout I believe that availability of some of the parts required to fit those meters are in short supply/unavailable.
  • As @scudo says, the meter box is the responsibility of the homeowner and unfortunately is therefore not something Bulb can assist with. If you're having issues fixing it yourself, a trustworthy local handyman might be your best bet.
  • @Eskimosound, the IHD will show real time electric information and basic historical usage, and the Bulb app should show you historical readings (they're working on having it do more). There's no generic app you can get right now though.
  • Which mobile network do Bulb smart meters use? I've read that most smart meters use EE and there is no EE signal in my area. I use wifi-call to make and receive calls. Could the smart meter use wifi too? FWIW, where I live, EE signal is non-exist…
  • Heat pumps and replacing the radiators with larger ones is the next best thing for existing houses. Heat pumps have lower flow temps so larger surface areas such as underfloor heating are better. Heat pumps are good for houses with a large therma…
  • @peterdwhite11, I would echo @Allanr's suggestion that you contact them direct, ideally by phone (to receive the fastest response) to discuss this matter with them. Since WEEE and RoHS came into effect, the vast majority of solder is now Tin-Silver…
  • I'd agree with scudo's comment above, but it'll cost around £140 (if I remember correctly), and should be done within a couple of weeks (presuming there's engineer availability). If you've submitted a request by email, it could take a week or so fo…
  • @ky326vvb, I believe they're now either very close to or just over a million customers. They're the 8th biggest energy supplier, just Ovo and the big 6 ahead of them. I think most people who've been with Scottish Power have a horror story or two (…
  • Yeah, not sold on the validity of any of these, or the clickbaity title, or the use of the forum as a free advertising site. Agree with all of your points @Tom_Cerner. On the last one, it's sadly an old idea that wood burning stoves are the right w…
  • @june_1968, yes, in exactly the same way as if you referred someone who's got a credit meter. They'll just select a different option when signing up/getting a quote.
  • @eleanor947, you will get the same opportunity in your new house. With the issues that are facing some installs right now, if you're moving in the next month or two, I'd decline the offer for now and just get one when you move.
  • @Eleanor at Bulb, technically, what is the cause of the issue where only gas readings are being displayed? Gas and electricity meter have ceased communication with each other but the IHD is close to the gas meter so still connected to its HAN signal…
  • and in any case couldn't afford to live there. I suspect that a lot of people who work/might work at Bulb also don't really live in London either. The distance out that people still consider London to be London is insane; I'd go through contryside…
  • They messed up a little with mine but not quite that badly. I would recommend the same though, and I suggested it to Bulb as a process change - Siemens ask you to confirm so many other things, they might as well ask you to confirm final readings an…
    in Smart meter Comment by mowcius March 22
  • Electric radiators aren't the future, heat pumps are. Underfloor heating with a heat pump would be the best solution. In new builds or buildings where significant renovation is taking place I would agree to an extent, but we have a massive housin…
  • @Gavlaah, both your electric and gas readings will likely be being sent to Bulb automatically (which is the main purpose of a smart meter), it's just the IHD that's not displaying the readings correctly.
  • I think they're struggling with working out a timescale themselves, but I completely agree. Their communication of late has been abysmal.
    in Smart meter Comment by mowcius March 22
  • [UPDTAED] Our people team have said that whilst we're still growing, we need all hands on deck which makes having some of team Bulb working remotely hard. We've also got lean teams, which doesn't perhaps allow that flexibility but as we settle into …
  • I was informed that the call was being recorded - So if the caller/employee was doing this of their own back, they can easily get caught out. I record all of my own calls for times like this. I've numerous times had someone say one thing one day a…
  • There is a list of SMETS2 meters on this page: https://www.smartme.co.uk/technical.html If the model of yours is not listed there, it's not SMETS2. Some SMETS1 meters can currently be read by Bulb though but you typically need to contact them direc…
  • Yes, plenty (myself included). There are a number of other threads on the forums here discussing it (although mostly people discussing issues - those with perfectly good installs tend to keep quiet about it).
    in Smart meters Comment by mowcius March 21
  • @matthew744, it sounds like it! It probably takes a little while for all of the databases to be updated following a switch. I'd just wait a day or two and give it another go.
    in Smart tariff Comment by mowcius March 21
  • @chillootmin, were you perhaps also paying off a defecit with your old supplier? Bulb may well just be quite a bit cheaper than your old supplier though; I wouldn't complain too much!
  • In less elequent terms, it's a shit-show and abuse is rampant. Bulb don't have the resources or the inclination to police it on platforms such as Facebook so your best bet is just to forget that you saw anything and get on with your day. Abuse thr…
  • @Dindynut, the majority of the rollout so far has been done on a trial basis with people who expressed an early interest in the technology. It appears that some people either signed up to the trial not understand that it might have some issues, or …
    in Smart meter Comment by mowcius March 21
  • @mcconnes, there's been plenty of progress with installs. Some have installed fine, and there are some issues with signal and IHD displays to resolve with others. Bulb are installing meters for those who expressed interest first, followed by the re…
  • So I'm seriously considering moving away from gas by the time our boiler gives up the ghost in 5-10 years time. We'll look at electric on-demand hot water in kitchen and bathroom first. Then try slim, smart, thermostatically controlled electric radi…
  • @Eleanor at Bulb, but are you open to remote-only employees?
  • @manutd19, one of those prices is including VAT, one is without. You're charged 5% VAT on the standing charge the same as on the unit rate.
  • @NOS, https://bulb.co.uk/blog/smart-meter-in-home-display
    in Eon heatwise Comment by mowcius March 21
  • @Curmudgeon, you'd be best off reporting this to Bulb via email (help@bulb.co.uk) with details of your device for them to investigate. I presure you've tried uninstalling and reinstalling?
  • @Hooloovoo, that is still some gear!
  • I was looking at that a month or so ago. There were a couple of positions I'd be interested in, if I were in the market, but in any case I'm not prepared to move to that London. I've often also thought I should stop complaining and apply for one …
  • @tkerby Have to say I'm getting a little worried about Bulb. The company seems massively overwhelmed with the level of software development required, with a dev team that is too small and getting smaller. I'm not sure that the team is necessarily…