mowcius — Bulb Community

mowcius

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mowcius
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  • It may well be that Octopus can't currently utilise the Bulb installed SMETS2 meters as all of that integration is very much a work in progress for all suppliers. Octopus uses Liberty Meters and no doubt their systems are optimised for that - it ma…
  • @alex, that's a very good question. I suspect that the price hasn't actually changed very much.
    in Additionality Comment by mowcius July 15
  • Anyone from Bulb fancy being bold enough to tell us what percentage the direct purchase agreements with generators actually makes up? @Eleanor at Bulb, that'll be a no then?
  • Well, you better make sure the meter Bulb put in is compatible. Despite what all the suppliers seem to be saying, that is not always the case. i.e. you can't switch to Octopus if you have a SMETS2 meter installed by Bulb. Did Octopus tell you this?
  • We’ll continue to use graphs to illustrate the wholesale costs in our energy price watch blogs but be consistent with the length of the x-axis. And where we can, explain any significant changes in our costs that will affect your monthly bills. Ca…
  • Really? I read that it was SMETS1 that werent available for that tariff as it needs to be getting readings every 30mins. It's not clear if anything's changed - the smart page has changed to no longer specifically reference SMETS1, but just to "co…
  • @jaloremi, with the breakdown that Bulb put on your bill, you have the power to establish what's going on. If the readings are estimated, then this will be why your bill states you've used so much. If you've been submitting readings regularly so t…
  • We swapped a dryer for a heat pump dryer, has saved us a lot of money! I know that some people don't have any other options, but not using a dryer at all is also a significant saving. If you have a garden or a balcony and the weather's nice, put t…
  • Earlier I was on the help page again and the green smiley chat icon was there (first time I've seen it in ages), but the chat itself again wasn't working (it was still within business hours at the time).
    in web chat Comment by mowcius July 1
  • You're just not nagging them enough I used to wonder what would happen when Bulb got to the size of the Big 6 suppliers. Now I know that they just get closer and closer as they grow - it'll just become the Big 7.
  • Happy to hear they've added some more tracks to stop things being so repetitive when you're (now inevitably) sat on hold for a while. Pretty disappointing to hear that you can sit on hold for over 25 minutes though. They used to measure their avera…
  • Smart meter issues are happening across the board, it's not unique to bulb. True, but most of the issues that are facing people on Bulb do seem unique to Bulb. Signal and network issues are another matter.
  • Ahh, yes they did. Managed to gloss over that.
  • Remember that, according to @Eleanor at Bulb, apparently closed as complete/solved does not mean internally to Bulb what it means to Zendesk and everyone else, due to the daft way they've got the service desk setup. So potentially it doesn't mean i…
  • Most transparent and easy coping energy company I've come across @FromTheValleys, I'm intrigued, do you honestly still believe this? I wouldn't go as far as to call them scammers, but there are a lot of good choices out there, some of which have…
  • https://community.bulb.co.uk/discussion/10516/does-anybody-have-a-working-ihd-in-home-display-following-a-smets2-install
  • @zbir, if you can, just ring them.
    in web chat Comment by mowcius July 1
  • It's been three months since installation. Not only IHD isn't displaying electricity, but I am billed on estimated now for both electricity AND gas, which is properly displayed! Hah! It's been over 3 months since I last received a reply about my …
  • @IM35461, does your display measure true power, or just apparent power?
  • Now I know what I posted above is just the experience of one, but it's clear that nobody gets a better experience than anyone else, or if you do it's completely luck of the draw and nothing to do with Bulb's processes and procedures.
  • +1 to this. Now I've been a customer for quite a long time. I joined when this forum was little more than a handful of posts, and I tried to help Bulb get it into a state where it was useable and useful. I've been to their (old) offices and I've m…
  • @Rob at Bulb, I've just tried to use the chat functionality this morning (right now in fact) and it appears it's very temperamental. I tried it multiple times on Firefox, then Chrome, then Internet Explorer. The box opened up but the actual chat p…
    in web chat Comment by mowcius July 1
  • Are you quite sure that there are 17000 working? You never sent a message asking me if my installation actually worked. Perhaps they ( the IHDs) are just stuffed in a cupboard.. I notice that many people don’t report the problem until they get sent…
  • If you have suggestions for how we could improve this, let us know. Use the same scales each time with the same relationship. Don't just cherry-pick scales to make the lines look nice and close. If this means that the gap between the lines gets b…
  • @Sophie_elen, that information is only used to estimate your monthly payments when you're getting a quote. It doesn't actually do anything once you're past the quote phase. What you actually pay will be based on past usage at the property initially…
    in Bedrooms Comment by mowcius June 20
  • Downside though is you know it if someone close by has lit a bonfire or emptied a septic tank :-( Do they do any activated carbon filter options for the incoming air filters? Running the system constantly they'd probably need replacing every 3 mo…
  • @Hooloovoo, amazed you've not seen that one before. I always like to check there before I work with or for any company. As people are forced to write something about their former/current employers in order to view the whole site (after an initial t…
  • They might even update the terms and conditions No, whatever was I thinking writing that ... I should probably go and read the Terms again soon to hunt for any changes since I last looked. They probably own my soul, but if so the joke's on…
  • @jimmock, I've personally observed a connection take multiple days so I wouldn't be too worried yet.
  • @joanna2694, I'm afraid I can't really help more on this matter. I'd just wait to see what Bulb come back with. There may be more that they can try remotely but I'm not particularly familiar with those processes.
  • Just to clarify a little, the icon that's flashing is for the Zigbee communication to your smart meter rather than WiFi. Confusingly the data network symbol is used for WiFi and the WiFi symbol is used for hub communications. If you can, I'd recomm…
  • @paul2241, if they don't have a switchover meter reading, then unless they can physically get one from the old meter, I'm pretty sure they're not allowed to guess, and have to use the last non-estimated reading. My old meter stopped counting up bef…
  • I've also only experienced one outage in all of my time with Bulb and it wasn't even at a time that it affected anything I was trying to do.
  • I'd suggest very careful consideration of the wording of any email announcement about this change Bulb, emailing us about a non-essential piece of information? That'll be the day. This forum thread will likely be all we get, or maybe a blog post i…
  • @BlueyOZYarram, I don't believe that signing up through Compare the Market shoud change the communication you receive from Bulb. Regarding your account number though, you don't have one with Bulb.
  • Alternatively we will start to all email him: haydon@bulbenergy.co.uk, or indeed tweet him. If anyone does actually want to email, you'd want hayden@bulb.co.uk.
  • @Lemonade, did somene else come to take a meter reading? I think that smart meter switch readings still wrongly display as "customer" so it wouldn't surprise me if readings from meter readers showed up the same way.
  • @BlueyOZYarram, then it sounds like you need to clarify.
  • What? How is a customer supposed to verify the meter has been connected up with correct electricity polarity? Or for that matter a gas leak test? Do you mean sign to confirm it's been done? Even then, how are they supposed to know other than the…
  • I was surprised by the omission of #ThatGuy 's issue no. 2. That is now the only unresolved issue for me - and I suspect quite a few others. Bills are still being based on estimated readings although Bulb have stated explicitly that they are in fact…
  • Some suppliers just have old and outdated information for the company name of what is now Bulb.
  • +1 to this. The 60 days notice was excessive and seems unworkable with the commitment to drop prices as soon as you can save members £20 a year.
  • There's a lot to this story that doesn't quite add up. Is your gas meter inside the property, or in a meter box? Is the new meter a pre-pay or a standard credit meter? Do you have any tenants in the property who pay the bills? (they have a right …
  • The network is divided in two: the north, which communicates using radio waves, and the central and southern regions which use a mobile signal. I'm somewhat surprised that you don't have your own log of the final readings from when the met…
  • It's been a week and I'm still seeing that I've used £1.66 all week? I did manage to connect it to my wifi, but trying to do too many things crashes the interface so i have to restart it, and it cant even find where to change the time, which is curr…
  • To read more about what's been happening with Bulb's smart installations, check out Dan's new blog post. We’ve installed smart meters for 24,000 members since February. At least 7,000 people have reported an issue since then. At least 25% of pe…
  • @Janmal, the smart metering devices use 2.4GHz Zigbee to communicate, which is the same band that traditional WiFi uses. Sadly Zigbee channel hops and selects a channel automatically, and without a spectrum analyser there is no easy way to work out…
  • I think you got your link wrong (It's Doconomy, https://doconomy.com/) I like the idea but I can't see many people moving to them just for the carbon features. Hopefully it'll encourage others to implement similar ideas into their banking. It's de…
  • Out of interest what happens if the property being moved to is already supplied by Bulb? Then the new property cannot be referred (was confirmed in another thread). Despite all of the comments about referring people, really you're referring proper…
  • @Eleanor at Bulb, if this is a genuine amount, can you advise as to where from? It does appear that the green chat icon is no longer showing up on the bottom right of the help pages. As a related note, any chance we could get that icon on the forum…
  • You can also click "Chat with us" near the bottom of this page.
    in web chat Comment by mowcius May 29
  • From previous discussion I believe that Bulb have been receiving the gas meter readings from the meters but it has been a system issue causing them to not be used for billing/show on user's accounts.
    in SMART METER ? Comment by mowcius May 29
  • Is this the latest evolution of the measurement system? It used to be feet and inches, now it's metres and millimetres, soon it'll be smart metres(TM) On a more serious note, most of Bulb's customers have not had or been offered a smart meter yet…
    in Smart metres Comment by mowcius May 29
  • I suggested a few things too: * Heaters * Wi-fi modems * The television * Kitchen appliances * Desktop computers. With heaters you should only do this if it's one with a large heat capacity designed to be used in this way (for exa…
  • @Eleanor at Bulb, most modern microwaves and ovens also tend to have an optional setting which puts them into a far lower standby mode without showing a clock - useful if the plug is inaccessible. My microwave only wakes up when you open the door.
  • @mowcius I've seen so many developments that place 500 houses and dont upgrade the roads. Council planning departments will be getting large brown envelopes I suspect. Planning rules must specify that adequate surrounding infrastructure must be p…
  • Cool. Thanks for sharing. Have you bought one @mowcius? I assume not as you're not a big fan of smart plugs... I have bought a couple but by request from a friend of mine. I've not actually installed any in my own home. The ones I have supplied …
  • @FromTheValleys, spot on there with all points. Even when building in existing communities they so frequently fail to take into consideration most aspects aside from how much money they can make. I primarily blame the council planning departments he…
  • @MattR, it's not totally clear from your post what the situation is. Have they previously been a customer somewhere else? Have they moved into a property that is currently supplied by Bulb? Have they moved into a property that has been supplied by…
  • @TommyV, they can be installed free of charge as part of a meter installation (for example a smart meter installation) so if the work does not need to be done urgently it might be worth waiting.
    in Isolation Unit Comment by mowcius May 24
  • The communications hub is attached to the top of the electricity meter. One thing that's often misunderstood is that it's not a part of the electricity meter, and as the data is communicated between the two via a communications bus there is a poten…
  • @Bill at Bulb, I'd limit it to existing logged in app customers, then there's no need to ask whether or not you're with a renewable supplier. It seemed a slightly superfluous question on the original version but even more so now.
  • Just as a note, the Tradfri plugs from IKEA are now available (and have been for a while now). https://www.ikea.com/gb/en/products/lighting/smart-lighting/trådfri-wireless-control-outlet-art-00364477/
  • I fully expect to see exactly the same results from these tests!
  • I'm undecided as to whether I think air source heat pumps will be the go-to technology with new build properties once the gas boiler ban comes into effect. If so, they really could do with figuring out how to make them less darn ugly. They always se…
  • If they're the occupant of the property and it's currently being supplied by Bulb, you obviously can't refer them. There's no switch to take place. Now it sounds like they were not aware they were being supplied by Bulb but that's not exactly Bulb'…
  • @ChristineH, there might not be too much they can do, but meters have and are being installed in the north as well. There are more issues with signal up north but not all areas are a problem to install in.
    in Comfort plus Comment by mowcius May 19
  • You can top up from your payments page. It will not affect your monthly direct debit payments in any way.
    in Top up payment Comment by mowcius May 17
  • @Allanr, it makes sense to continue to install the meters if they're confident that a fix can be pushed to them remotely to make them all work properly, but in making that decision they should still be keeping their customers informed. I do think t…
  • @Chrisbea, you'll need to talk to uSwitch about this as they will provide you with the £40 credit.
  • @ChristineH, the installation of a smart meter will remove the second MPAN issue, correct, but you will likely need to make sure that the rewiring (all into the one set of meter tails) is done shortly before the installation of the new meter.
    in Comfort plus Comment by mowcius May 16
  • @Lewis_P, for the small number of miles that a lot of people do in their vehicles in the UK I suspect that the 5 year figure discussed in that video could easily double. My point was more that you're better off buying used even if you're looking to…
  • @shivshiv, the engineers carry meter tails on the van so I'd have thought they'd just install an isolator switch and some longer cables. That's what they did for mine but perhaps they they only install isolators if specifically requested (as I did).…
  • @DonnaW, you're only a little late to the party...
  • My email is set up similarly where I have to click a button to download images, but that being said I quite like the doodles on Bulb emails.
  • @TheSa1nt, you'd still have to pay the debt off later, and again as the systems are primarily automated it'd take some time before they noticed. There aren't going to be enough people cancelling direct debit payments for it to really affect them fin…
  • The only reason why EDF are offering rates at that price is because the market expects that prices are going to drop. If Bulb can do so, they will lower their prices. Perhaps think about where you might be moving to though. We can't afford another …
    in cheaper price Comment by mowcius May 15
  • This number doesn't work Yes it does.
  • @Giles, with your address and MPAN, they can switch you to another supplier. I wonder which supplier they were trying to switch you to...
  • 8.23 apparently, but zero flights (ever), mostly veggie, and cycling most places does help. I do own a diesel van (primarily for work), but I'm hoping that in the future my requirements will change and this will become unnecessary. I'd switch to a …
  • U switch says I can save £346 per year with EDF I'll believe it when I see it.
    in cheaper price Comment by mowcius May 14
  • @Ingolangel, no. The issue is not down to something that Bulb themselves have done.
  • To see if I can get some solution I have reduced my monthly D/Debit to the minimum sum and will continue that until the problem is solved! That's just going to get you in debt on your account which you'll have to pay off later. The automated syste…
  • There's also a reason why they're installed in locations which are reliably pretty windy.
  • @qwe7rty8, there are a number of options to allow you to log in https://account.bulb.co.uk/login Presuming you have access to your emails you can either reset your password or just use a magic link to log in. If you've forgotten the password to yo…
    in signing in Comment by mowcius May 13
  • https://help.bulb.co.uk/hc/en-us/articles/115003394031-How-can-I-withdraw-credit-from-my-account-
    in refund Comment by mowcius May 13
  • @ChristineH, unfortunately the DNOs likely charge Bulb the extra distribution costs for the setup having multiple MPANs so Bulb are going to have to pass that cost on. You can always contact Bulb on the standard help@bulb.co.uk email though.
    in Comfort plus Comment by mowcius May 13
  • @rudepanda, there are no fees to move away from Bulb, so you can absolutely just tell them when you are no longer responsible for the property (along with a final meter reading) and your account will be closed. The property will continue to be supp…
  • With all of the issues with IHD connection, it may be that they're wanting to make sure that whatever they send you is actually going to work. Whatever the reason though, it sounds as though a bit more communication could be good!
  • @Amy1983, because legally they have to give you a 21 day switch period. This also gives time for your previous supplier to object to the switch (if for example your in a significant debit to them and they don't think you'll pay), and for the setup o…
    in Cover date Comment by mowcius May 12
  • @emmapearson, that's just a general reminder. Your statement may show "estimated reading" as you submitted a reading more than 3 days before your payment date, but it should be pretty close to the reading that you submitted. If you want your bills …
    in Meter reading Comment by mowcius May 12
  • By default it just adds itself to your account credit, from which your bills are paid. Your monthly direct debits also go into this pot. If your account credit is higher than your monthly payments then you can contact Bulb to request that the exce…
    in Credit Comment by mowcius May 12
  • Btw tried rebooting and now all my historic data has disappeared and still waiting for data! From my personal experience, it seems like it takes 24-48h for data to re-populate the IHD every time you reboot it (if it's going to work at all).
  • wind is free it is the dmaned windmills thast are expensive oiver £1.9milion per windmill it takes over a 1000 to produce enough elecricity just for one street You're just speaking out of your arse here. We're currently up to at least 8.8MW now w…
  • @Solarspider/@Michael_C, when were your installs?
  • @SH76, all electricity meters (one spinny ones and new digital or smart ones alike) use some electricity to function, however the actual amount is tiny. Please see the multitude of other threads regarding issues though. My advice if Bulb invite you…
  • In theory yes, currently no. Due to technical issues, with the SMETS2 meters from Bulb you are currently stuck with the standard tariff.
  • Those with limited IT stills still need to be able to log into their Bulb account for other reasons so the simplicity argument kind of falls down there. Accessibility wise similarly.
  • simplified billing experience But it's so convenient!
  • @Cja, if an Economy 7 meter, you can't. If it's way out from what it should be, Bulb can send an engineer to correct it. If an IHD from a smart meter, you typically also can't (at least with the Bulb ones) but it should correct itself automatically.
    in Clock Time Comment by mowcius May 10