RichyB — Bulb Community

RichyB

Just another Bulb customer - https://bulb.co.uk/refer/richard6920 is my Bulb referral link if you are not currently a customer, but would like to join with a £50 introductory credit.

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RichyB
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  • Hi @Rakesh, Bulb doesn't have 'traditional contracts' : you are free to leave Bulb at any time and there are NO exit fees whatsoever (they do have terms and conditions - but no 'minimum length fixed term contracts' stuff). If you are moving house,…
  • Hmm, it wouldn't be that difficult integrating with Twilio to accept the readings and then it'll just be some way of authenticating the phone call (you could base it on caller line id, but that not only can be faked, but multiple phone numbers to a …
  • Hi @rmuk, Since you tagged me, I'll answer - yep, if the meter clock is skewed fast by 30 minutes [i.e. it reads 1700 when it is actually 1730] (which it is allowed to be and is probably intentional to help balance the grid) but your 'scheduled tim…
  • Hi @PaRuss_2468 , The meter reading is probably being rejected by the third party verification company which Bulb has to send meter readings to - when they decide to reject a reading, they don't actually let Bulb know for 'reasons'. If you email Bu…
  • Yep, MSE in https://www.moneysavingexpert.com/utilities/economy-7/ suggest 40% is the 'cut-off', but that'll vary depending on the rates.
  • Duplicate of https://community.bulb.co.uk/discussion/8661/gas .
    in Gas Comment by RichyB 11:51AM
  • Hi @Eleanor at Bulb , In https://community.bulb.co.uk/discussion/8662/comparing-tariffs , there was a question about Tariffs and whilst I did direct the user to the 'Our Tariff' page at https://bulb.co.uk/tariff/ , I did note that that page does NO…
  • Hi @Runner, I doubt the responses have changed since you last asked this question just a day before in https://community.bulb.co.uk/discussion/8633/is-bulb-still-competitive . Please do not duplicate threads/questions.
  • Hi @tonyq49 , Bulb's tariff can be found on https://bulb.co.uk/tariff - just scroll down and enter your postcode (as the Varifair tariff slightly varies per energy region due to distribution costs). They do also do a 'Smart Meter Only' tariff list…
  • Hi @Chantelle , That's odd - for some reason the referral didn't get correctly recorded. There are a number of reasons this could happen, but if you drop Bulb an email (see https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-tou…
    in Referral Comment by RichyB 11:08AM
  • Hi @Doodle02, To answer your last question first, yes, you can switch to a 'single rate meter' (and it would, at the moment, necessity a physical meter replacement). The cost to switch meters with Bulb is £120 to cover the engineers time, but Bulb …
  • Hi @Jambo, What device are you experiencing this on? Android devices can vary in functionality per make/model and I believe some iPhones can differ between model versions as well.
  • Hi @Aidan88, No, it won't be (at least the way you are probably thinking). Credits (whether for 'refer a friend' or other occasions such as if Bulb deems their customer service wasn't up to their usual high standards) are just just applied to your…
  • Hi @Sammie, You'll be best to drop Bulb an email (or call them) directly - this community forum is intended for fellow customers to help each other out and since this is an account specific query and there's no way just to sign up gas publicly, the…
    in Gas Comment by RichyB 10:48AM
  • I'd guess combination of meter make/model (can it connect to the DCC 'physically'), firmware version and location (meter supports Vodafone+o2, but poor Vodafone coverage in area but DCC only supports Vodafone - or meter doesn't support 'mesh'), or t…
  • @Andy_Pannell : Out of interest, have you, since switching to Bulb, used any comparison sites which asked for your current provider and telephone number?
  • I would report this, with the CLId used, to help@bulb.co.uk as a potential phishing attempt. At the very least, they should be able to flag your account in case a transfer request is put through, but hopefully they'll relay this to the regulator and…
  • Hi @LucyClark , It'll be best to drop Bulb an email via help@bulb.co.uk (see https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb- ) with a picture of the meter reading so they can wave it in front of the 'third p…
  • The only shareholder(s) of Bulb Energy Limited is 'Simple Energy Limited' whose shareholders are 'Mr Amit Vipool Shah Gudka' and 'Mr Hayden Wood' (the founders of Bulb) who both hold/control between 25% and 50% of shares. Amit USED to work at Barcl…
  • Hi @omo, It looks like @scudo has quoted from the Help article relating to credit meters - which, as a prepaid (PAYG) user with a key/card isn't applicable. If you follow https://help.bulb.co.uk/hc/en-us/articles/360006031552-What-should-I-do-if-I-…
  • Hi @irebigna , I would say in this case your reading was rejected by the third party meter verification company (who Bulb have to send readings to) for "reasons". Whilst it might be sorted next meter reading, it might just be worth dropping Bulb an…
  • /waits to be able to spell cast blub ta ronaele@ I have flagged the thread just in case (as it does look like we've all hit a break wall figuring this out), but I didn't want to tag any member of staff specifically in case they were out of office/…
  • Hi @Allanr , Yep, especially since I've just checked https://bulb.co.uk/blog/simpler-statements-and-lower-standing-charges and it does state: We will be lowering our gas unit rates by 0.2%-5% in the energy distribution regions of Manchester & North…
  • Hi @Bekkah, Sorry to hear you are having this problem - I know a Bulb staff member, Eleanor, has responded to a similar query in https://community.bulb.co.uk/discussion/comment/26167/#Comment_26167 which might help. If you've asked the shop to foll…
    in Bekkah Comment by RichyB January 14
  • Hi @1Sandra2 , Here's what I personally think (as just a fellow customer): You've said you are in the West Midlands - and whilst you might be geographically and TV wise, you might not be electricity-grid supply wise. If you look at your electrici…
  • You seem to be under the impression that I work for Bulb. I do not. I'm just a customer like yourself. I think the confusion may be because we're both quite active on the forums and your forum avatar is 'BU' by default.... Bulb staff are identi…
  • Hi @Runner, For me it is - I do a quick check on the comparison sites (such as MSE's https://www.moneysavingexpert.com/cheapenergyclub ) every few months 'just in case' and there's only a few cheaper. Utility Point could, in theory, save me £26/yea…
  • Hi @Waldemar , It'll be best if you contact the Bulb team directly via email or telephone (see https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb- ) as us fellow community members (fellow customers) can't help w…
    in Gas card Comment by RichyB January 14
  • Hi @EClarke, This is something Bulb can help with - the help article at https://help.bulb.co.uk/hc/en-us/articles/360016323991-Can-I-exchange-my-prepayment-meter- details the process and cost (£120). However, it might be worth just waiting until SM…
  • @kier2695 - It is against Bulb's terms and conditions to promote your personal referral link on this forum, Bulb's facebook pages, Bulb's twitter account and others. Check the terms and conditions at https://bulb.co.uk/terms/ (specifically 17.3.10…
  • Looking at their recently filed accounts on https://beta.companieshouse.gov.uk/company/08469555/filing-history , yes in the year ending 31st March 2018 (so although these accounts are newly filed, the data is nearly a year out of date), they did re…
  • Hi @pointer, If you've switched suppliers, Bulb will receive your final meter reading from your new supplier (their 'opening meter reading' will become Bulb's 'final meter reading', but it can take up to 8 weeks for this to filter through to Bulb d…
  • Hi @sheilabibb123 , Without knowing exactly what the message says, there's not much we fellow customers can suggest. I did find the following Bulb Help article at https://help.bulb.co.uk/hc/en-us/articles/115001227751-Can-I-switch-to-Bulb-with-a-pr…
  • Hi @tracey65xc , I'd say just give it a little more time the 8th was just 3 days ago - so at most it's a day late - if you haven't heard anything by around Wednesday, I'd then just drop Bulb an email at help@bulb.co.uk for them to investigate (afte…
  • Hi @tracey65xc , I'm not quite sure what you are asking, so I'll try and answer a couple of things: * If you switched TO Bulb via a referral link and you are on a credit account (i.e. not pre-paid): The amount would have been credited to your Bulb…
  • Personally I have always though the best way to open up the energy market would be to ban all standing charges, discounts etc. Power should be sold by unit price alone. If all suppliers charged only by the unit, one could see at a glance who was che…
  • Hi @Slatgolf, As @Hooloovoo said, you'll be best to get in touch with Bulb directly via phone or email - what you are actually asking for is to be added to their 'Priority Service Register' which, among other items listed on https://help.bulb.co.uk…
  • Purley as an another Bulb customer, let's break this down. 10 June 2018 to 10 Jan 2019 is 214 days. During that time, you used (6723-6568) 155 units of gas - that's an average of 0.7243 per day During that time, you used (11795-9946) 1849 units of …
  • Hi @cokewhyte , If you go to the homepage of Bulb's site or http://www.bulb.co.uk/tariff , you'll be able to key in your postcode to get the pricing rates in your area (as they vary slightly due to distribution costs) - make sure you tick the 'Econ…
  • I was in exactly the same situation; no Bulb will not add the two together and charge as a single tariff. Don't know why, they haven't provided any explanation, but they wont. I'm 90%+ sure I recently saw a post by Bulb staff explaining why, but …
  • Bulb actually have a page about their fuel mix at https://bulb.co.uk/fuelmix/ (found from 'About Bulb->Our Energy') which gives a more detailed breakdown about the gas details.
  • Hi @Tiacav123 , The £50 credit probably won't show in your Bulb account at https://account.bulb.co.uk until your switch is completed. If you have finished switching (and perhaps allowed an extra couple of days 'just in case'), it'll then be worth d…
  • Hi @GrantMcG , It'll be more down to who your 'Distribution Network Operator' is (i.e. who provides the 'wires' in your region). In London/South East, it'll probably be UK Power Networks who have a useful guide at https://www.ukpowernetworks.co.uk…
    in Self Build Comment by RichyB January 8
  • Hi @bumble_101 , I've just PMed (private messaged) you a link as it's against Bulb's terms and conditions to post them here publicly (if somebody does ask, we are allowed to send them privately). Welcome to Bulb!
  • I think they are referring to the 'Share Bulb and save the planet' email they received (around a month after joining) which reads similar to: Forward this email to save friends £50 Hi xxxxx, We hope you've enjoyed Bulb for the last couple of mont…
  • Hi @sallylc123 , You might find this article https://community.bulb.co.uk/discussion/8025/what-are-my-off-peak-hours-for-economy-7 'What are my off peak hours for economy 7' on the main forum to be useful. Basically, there are no 'Bulb specific' (o…
  • Hi @Emnoz, A quick search for 'paper' on under the 'Help' menu provided the following article https://help.bulb.co.uk/hc/en-us/articles/115003609972-Can-I-get-paper-statements- : We send large-print documents to members with vulnerabilities. You c…
    in Paper bill Comment by RichyB January 5
  • At the very *most* it should be a month - as Bulb only offer 'rolling month contracts' and don't tie you into any fixed terms. What the shortest period is though, I'm also not sure (I doubt they'll want you to switch to the smart tariff at the cheap…
  • HI @diandpaul_1953 , If you log into your account (either via the 'Sign in' link top right or via https://account.bulb.co.uk ) and go to 'Payments & Statements', your Balance will be shown in the right hand column of the statement section.
  • Hi @chris_carter54 , It'll be safer to assume that all SMETS1 smart meters (i.e the 99%+ of those smart meters already installed) will become 'dumb meters' when you move to ANY other supplier than the installer. See https://community.bulb.co.uk/dis…
  • I was going to post a comparison of my usage, but just after Christmas I found out that somehow the oil radiator in the garage had been turned on and left on for an unknown period of time (only meant to be used to take the chill off when people are …
  • You should be able to login via https://account.bulb.co.uk and set up a direct debit for automatic payment. (If you are on prepayment, you should just 'top up' via your local shop).
  • Hi @MatthewV, Bulb's contact details can be found near the bottom of the Help page (see the 'Help' link at the top of most Bulb pages) on https://help.bulb.co.uk or for more details on https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-…
  • Hi @AaronR, The best thing is to provide an up-to-date meter reading a day or two before your bill - you should receive an email notification of this (which reminds me, I got that email yesterday so I'll go read my meters after this). If Bulb has f…
  • I believe the meters can also act as a 'mesh network' so if your meter can't reach any mobile network, but your neighbour three doors down can, then the message will pass to your intermediate neighbour and onto the 'mobile connected' one for communi…
  • Hi @BrightonBill , Ah yes - that help article. I have raised it before with Bulb staff that it is confusing and in my eyes it should be read such as: > If you have an ECONOMY meter CONFIGURED with less than 8.5 off-peak hours, you'll be charged on …
  • Hi @mowcius , You are completely right - however, some carbon monoxide detectors will go off if natural gas leaks (that's how our house builder demoed it to us when we moved in: turned the gas hob on, waited around a minute with the smell of gas fi…
  • Hi @Eleanor at Bulb , It doesn't seem to have ' a function to photograph your meter to automatically update the meter reading' for me on Android - neither a 'show from camera roll' option nor a 'take snapshot/photo' option on the electricity readin…
  • HI @Barbara_Crosby01 , From https://help.bulb.co.uk/hc/en-us/articles/115001233192-What-if-I-have-a-gas-leak- : If you think you have a gas leak, the first thing you should do is make yourself safe. Turn off your gas, at the meter if possible, and…
  • Hi @anth0ny , I believe most top up balance payments are processed the same as Direct Debits. So it's: * Day 1: Bulb sends the request to their bank (as long as it's before 4pmish - otherwise add a day) * Day 2: Their Bank (Metro) receives the requ…
  • It might also be worth comparing the serial numbers on your bill (which should be 'attached' to your property) to any printed on the meter. That should identify which meter the national meter database *thinks* is yours - but if it's clearly marked '…
  • Hi @Gustavo, As you should be able to see in the stickied post 'Bulb and smart meters' at the top of this forum ( https://community.bulb.co.uk/discussion/6703/bulb-and-smart-meters ), Bulb are making efforts to connect with the single-provider SMET…
  • Hi @Morgijade1 , Yes - in the way all Bulb bills are paid by credit. Your monthly direct debits go into your 'Account Balance' (and this is where additional credit items such as referral credits are paid into). The usually a week after your direct …
    in Bill Comment by RichyB December 2018
  • Hi @Dunc, That's odd - the statements should be automatically produced monthly and emailed to you and put on https://account.bulb.co.uk/ under Payments & Statements (with a 'Download statement' option). If this hasn't been happening, it'll be best …
  • Hi @Squiff, This is a public community forum and most communication is to and from other Bulb members/customers such as myself. In this case, I would suggest (since this is account specific), you contact Bulb directly - see https://help.bulb.co.uk/…
  • Hi @Klpertdub354 , What sort of problem are your getting? What exactly does the message say? I've had this once and it just prompted me to supply a photograph.
  • Hi @pclowes , What does the closing meter reading from your old supplier say? It should be the same as your opening meter reading with Bulb - if it isn't, there's been a hiccup somewhere: I would take a photo of your current meter reading and follo…
  • HI @beezer0418 , Basically I meant it more than '95%+ of customers won't need it', but for the remaining 5% who want to look up previous prices for comparison purposes/check their own records/ensure people are interpreting their bill correctly (whi…
  • Hi @Ivana, It can take up to 6 weeks for the final meter readings to be 'verified' by the industry regulator ( see https://help.bulb.co.uk/hc/en-us/articles/360016075911-How-do-I-leave-Bulb- ) which Bulb then uses to produce your final bill and iss…
  • Hi @fredtheblackdog44 , The Duel Fuel/new standing charge 'confusion' may relate to when VAT is added (see my other community forum post at https://community.bulb.co.uk/discussion/comment/25333/#Comment_25333 about this ). As per the KW/h changes …
  • Hi @KAZneb11 , The Duel Fuel discount is £14.29+vat (£15.0045) per fuel per year - that's £1.21 per month (based on 31 days). The standing charge for my electricity used to be 23.39p/day+vat (£24.5595 - Bulb's '24.56p per day') - so £7.25 per mon…
  • Hi @Beth_m1 , I'll ask a similar question to @phproxy : have you been providing meter readings to Bulb and is that bill based off those readings? If not, then they will have to rely on estimated figures and it *will* be inaccurate (99%+ of the time…
  • Hi @Snoop1asr , To be honest, the only time I really use the app is to provide the meter readings (although as I take a photograph of my meters every reading - I've been 'burnt' by a previous supplier so I started making it a habit of just taking p…
  • Hi @DBWEBB , You can certainly switch your FIT (Feed in Tariff) to Bulb as long as you are a Bulb customer - see https://help.bulb.co.uk/hc/en-us/articles/360018319872-Who-can-sign-up-for-FIT-with-Bulb- (and the documents you'll need in https://hel…
  • I only just bought the house last month and There are no historical bills and I was told it would be around 60 a month. I just don’t understand how it can be so expensive There will be historical bills held at the Energy Regulator which Bulb wou…
  • Hi @Rich_from_Redditch , You'll find all the information Bulb has released about Smart Meters in the 'Bulb and Smart Meters' thread at https://community.bulb.co.uk/discussion/6703/bulb-and-smart-meters .
  • I'm not aware of any storage heaters that can be 'set to come on at the appropriate time', My experience was that the storage heaters stored the power/heat during the off-peak times and you could set the 'output' time/rate on the heater itself (se…
  • Hello @Anuraglko , You should be able to determine your rates using the information in the 'What are my off peak hours for economy 7' post at https://community.bulb.co.uk/discussion/8025/what-are-my-off-peak-hours-for-economy-7 which is pinned to t…
  • I'd be potentially interested in a crowdfunding round.
  • Hi @alandav123 , Yes, Bulb will send a new prepaid card/key for you automatically - however, I believe it may take a while to get it due to the cooling off period (14 days) before Bulb will send the key/card and then for the key/card to come throug…
  • It might be worth noting that one thing I do really hate about Discourse is the way it 'dynamically loads' threads - you load a post, read (I'm a fast reader), scroll down and then wait... wait...wait... for the new posts to load only to realise the…
  • Hi @phil60, How many days was it between the 'We've updated your direct debit amount' email and the 'Your Bulb account update' email? If it's less than a week, the payment request may have already started working it's way through the systems (as it…
  • Have you emailed Bulb asking for the refund as per the help article I posted above?
  • Hi @grmartindale , As per the stickied post at the top of this forum titled 'How can I request a refund?' https://community.bulb.co.uk/discussion/6700/how-can-i-request-a-refund : We advise keeping extra credit in your account so we don’t need to i…
  • Hi @niceandwarm, You should be able to set the storage heaters timers to come on at the appropriate time so the heat isn't wasted. However, if you do want to exchange your existing meter for a 'standard single rate' one, Bulb can arrange this ( ht…
  • Hi @Eilidh_and_Jake , I'll just like to plagarise the response to a similar question from https://community.bulb.co.uk/discussion/comment/24239/#Comment_24239 : Bulb can certainly help with this - but switching from prepayment to a credit meter cu…
  • Hi @DeanR, Speaking just as another customer, the T+Cs at https://bulb.co.uk/terms/ do make the following clarifications: > 17.1.2. Referrer: An existing member of Bulb participating in the Programme. > 17.2.4. Referrers must be existing Bulb membe…
  • Hi @Sue_Jay, By sounds of things the display has gone faulty (I assume you are doing exactly what you have been doing for years and pressing any appropriate buttons as per https://help.bulb.co.uk/hc/en-us/articles/115001232832-How-do-I-read-my-mete…
  • Hi @boerewors , This sounds very odd as, basically and oversimplified, Bulb are just really in charge of co-ordinating taking payment from customers and distributing it to the various parties who actually get the electricity to you (such as electri…
  • Hi @Stuart42, The only time I can imagine this happening is if you were on emergency credit (see https://help.bulb.co.uk/hc/en-us/articles/360019944871-Why-is-there-less-credit-on-my-prepay-meter-than-the-amount-I-topped-up- ). However, if this was…
  • Hi @Cranners1, You should be able to login to your account at https://account.bulb.co.uk go to 'Payments and Settings' and click 'Change monthly payment'. You'll be then able to change the amount and the date it is taken out. Bare in mind that if t…
  • Hi @Danilo, Switching suppliers should not lead to any interruption of your supply - it is just really changing who is responsible for collecting your money and distributing it to the various 'backend providers' (such as National Grid to 'transport…
  • Hi @Lll , You *might* qualify under the 'Broader Group' assessment for low-income as described on https://help.bulb.co.uk/hc/en-us/articles/115001245512-Can-I-get-the-Warm-Home-Discount- : You're eligible if you receive qualifying criteria from bo…
  • Hi @PRB_1, What problems do you encounter when you go to https://account.bulb.co.uk , login, click 'Submit meter reading' and select 'Gas'?
  • So after six months with Bulb I now get a bill for five times my calculated monthly DD..... is this normal with Bulb? No - unless it is the first time in five/six months you have provided a meter reading. If that is the case, you should see a cre…
    in Big bill Comment by RichyB December 2018
  • Hi @Aggy1, The Warm Home Discount can now be applied for within your Bulb account - just go to https://account.bulb.co.uk (or click 'Sign in' in the top right corner) and there should be a big banner shown - alternatively, just go directly to the a…
  • Hi @harry1000, This is a community forum aimed at allow other Bulb customers to help each other. Because of this, we don't have any insight as to whether or not Bulb has received your Warm Home Discount Application - but if you applied via https://…
  • Hi @Sallie, Bulb asks its customers (like you and me) to provide meter readings at least every 3 months (ideally every month - about 3 days before the bill is due: they'll send a reminder when you should do this). However, like all utility provider…
  • Hello @Mario15, If you would like a refund on your account, you can ask for it via the instructions in https://community.bulb.co.uk/discussion/6700/how-can-i-request-a-refund or https://help.bulb.co.uk/hc/en-us/articles/115003394031-How-can-I-withd…
    in refound Comment by RichyB December 2018
  • Hi @Chopsuzy , Your tariff should be listed in the 'Account and Tariff' info of https://account.bulb.co.uk - but you can also check this on https://bulb.co.uk/tariff (each electrical/gas region has its own rates - usually just fractions of a penny …