RichyB — Bulb Community

RichyB

I'm not currently as active on these forums as I was due to other stuff taking priority, sorry all! https://bulb.co.uk/refer/richard6920 is my Bulb referral link though if you want it.

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RichyB
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  • Hi @Lorna93, How long has it been after you've topped up. It takes around 48 hours to Paypoint to tell Bulb, then Bulb has to generate a 'Thanks for your first top up, TransferWise will be in touch' email and then notify TransferWise (which takes a…
  • Hi @Michelleruthlee , The "normal process" would be to login to your Bulb account at https://account.bulb.co.uk , click the 'Move out' icon under your name (which will take you to https://account.bulb.co.uk/dashboard/move-home ), enter the date and…
    in Moved out Comment by RichyB June 19
  • Hi @acent, If you are paying by direct debit (which I'm assuming you are with your question), you should be able to login to your Bulb account at http://account.bulb.co.uk , go to 'Account Settings' (middle second row for me), select 'Edit Payment …
  • I don't think it's stock levels as such - I believe it's the equipment needed to be able to extract the current meter from underground safely, being able to disconnect it and the getting the new one in and connected: bare in mind the original one wa…
  • Hi @Amcculloch , I've never encountered any problems with email to help@bulb.co.uk - you should get an auto-acknowledgement back at the very least: did you get one? If you didn't even get the auto-response, then I'd guess there's an issue with ema…
    in Contact Comment by RichyB June 12
  • Hi @andyyounglemon , If your son switched a "pre-payment" (i.e topping up by key/card) meter, then it'll take around 72 hours for Bulb to be told of the initial top up, then they'll email you to let you know about TransferWise (not Creditwise) and …
  • Hi @Steph_m1, It sort of depends what sort of "contract" you are on: Pay by Direct Debit: The £50 will be credited to your Bulb account along with any direct debit payments that are made. As each bill is issued, the amount in your Bulb account wil…
    in £50 credit Comment by RichyB June 11
  • Hi @Kenova, Bulb are supplied an 'expected meter range' by the regulator and if your reading is outside these bounds (it could be, as I experienced over this winter, "more usage as expected" or it could be the same as when I started with Bulb when …
    in Meter Comment by RichyB June 11
  • Hi @Ivan2005, When you switch to any energy company (including Bulb), the process should be automatic. You'll receive your last bill from your old supplier around 6-8 weeks after the switchover and any refund shortly after that: after that point, y…
  • Hi @JPreston111, You can ask for excess credit to be refunded to you via https://help.bulb.co.uk/hc/en-us/articles/115003394031-How-can-I-withdraw-credit-from-my-account- . Bulb do ask you to keep at least a month's worth of credit in your account …
    in Over payment! Comment by RichyB June 11
  • Hi @Lhalley , A quick search of the 'Help' section provided https://help.bulb.co.uk/hc/en-us/articles/115003394031-How-can-I-withdraw-credit-from-my-account- as the top result: that should provide all the information you need (and there's other rel…
    in Overpayment Comment by RichyB June 11
  • As properties can be 'electric only' (electric heating etc - especially common in flats), this seems odd - unless, of course, when you signed up you selected to 'Switch my electricity AND gas to Bulb' (instead of just 'Switch Electricity') and hence…
    in No Gas Supply Comment by RichyB June 10
  • I actually did a summary (a few months ago) about the reasons for/against smart meters. Whilst they are on my blog, here's a copy: * 1. Reducing running costs. Suppliers no longer need to send out meter readers to get accurate readings (especially…
  • Hi @NatalieM94, You should get the final bill within 6 weeks of leaving Bulb (https://help.bulb.co.uk/hc/en-us/articles/360016075911-How-do-I-leave-Bulb- and https://help.bulb.co.uk/hc/en-us/articles/115001245152-What-should-I-do-if-I-m-moving-out-…
  • Hi @sarahrae_23, Hi, please could you let me know when we might be offered a smart meter, I hav heard nothing about this? Live in Newcastle Upon Tyne. As a fellow Bulb customer, I can confirm Bulb are rolling them out - I've been offered one twice…
  • Hi @Johno, Whilst it's technically Bulb's responsibility, it wasn't actually their fault. Bulb (like practically all other power companies outside the 'Big Six' who can afford a big engineering staff around the country) outsource their on-site engi…
  • Don't forget, there's been a couple of bank holidays this month which has probably thrown time estimates out a little bit (along with the late easter and Good Friday one at the end of April - so that's 4 calendar days accounted for).
  • Can you post the text/photo of the email? I suspect there's been some misunderstanding somewhere? I know I've received emails such as: Get £100 for sharing Bulb this week Hi ..., To celebrate your anniversary of joining Bulb and to say thanks for …
    in Friends Comment by RichyB May 28
  • If you go to https://account.bulb.co.uk (or click 'Sign in' in the top right hand of https://bulb.co.uk/ ), it should take you straight to the account page. As I've seen a few reports of problems like this, could you let us know if you are trying t…
  • Hi @Tostig, Does the pinned discussion thread https://community.bulb.co.uk/discussion/8025/what-are-my-off-peak-hours-for-economy-7 at the top of this forum help at all?
  • Hi @Geordieboy , That sounds like an Economy 7 setup to me - the storage heaters will be on a 'night time' rate. If you put her details through Bulb's website for a quote, it should come back with a dual-meter/economy 7 details - if it doesn't, I'd…
    in Related meters. Comment by RichyB May 23
  • I haven't tried contacting them myself (see https://bulb.co.uk/privacy/ if others want to know what it is about), but when I've interacted with companies in the past and they've failed to respond, usually a dated 'signed for' letter to the data cont…
    in Privacy@Bulb Comment by RichyB May 23
  • I believe this is down to when Bulb receives a certain type of notification from the national meter database: if the meter reading they've calculated (based on meter readings) is even slightly different (possible to decimal places), they tell Bulb t…
  • Hi @Summerhouse1 , From the help page https://help.bulb.co.uk/hc/en-us in the middle of the 'Most popular articles' box shows: Contact us by email, phone or webchat Email us at hello@bulb.co.uk, chat with us on the website or call us on 0300 30 …
  • I've just given the number of 0300 30 30 635 a try and it connected within a single ring - admittedlly, it did say that they are quite busy and it could take more than 5 minutes to answer the call, but it did give me the option of 'pressing 1' to ge…
  • If you can't call, then please email them at help@bulb.co.uk (see https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb- ) . If you have a disability which prevents you using the phone, have you heard of the Text Re…
    in signing in Comment by RichyB May 13
  • Hi @NANNIE , From https://help.bulb.co.uk/hc/en-us/articles/115003510972-What-should-I-do-if-I-m-having-trouble-paying- (searching 'Help' for the word 'financial') suggests: Please get in touch with us on 0300 30 30 635 so we can discuss how we can…
    in Debt Comment by RichyB May 13
  • It's interesting you mention Octopus Energy in that @katieastrophe : I've had their sales people come around to the house (in Mansfield) saying that Bulb were putting up their prices as well as few weeks (nearly 2 months) ago. Even though switching …
  • I'd be quite interested in the answer to @mowcius question as well. 'Work from home remote employees' are a good green solution (no expensive/fume producing transport needed, no expensive office space needed to light and heat etc) and is good for th…
  • Hi @John_E, According to https://bulb.co.uk/terms/ '17.3. Promotion of Personal Links' , the following are explicitly banned (amongst others): * 17.3.2. You must make it clear when referring a friend that it is a personal recommendation and that yo…
  • I've had Octopus Energy come round twice saying that Bulb will be increasing their prices and "they just had a price rise".
  • I'd also suggest spending a day trying things: * Start of an hour, read your physical electricity meter and note the readings. * Go to your consumer unit/circuit breakers/fuse-box and turn off everything except one thing * Wait an hour. * Take a met…
  • Hi @Beckymad, Once your Bulb account is closed (which could take 8 weeks depending if you are switching suppliers as Bulb need to wait for your new provider's opening meter read to be validated and passed to them: I've got no idea how long it typic…
  • Hi @Sparrowlegs, The standing charges as displayed on https://account.bulb.co.uk/dashboard/tariff and other pages are per-fuel. In my case I have an 'Electricity Standing Charge: 20.44p per day' AND a 'Gas Standing Charge: 20.44p per day' giving a …
  • Hi @GJH1985 , The smart meter roll out is proceeding as you are able to see from https://community.bulb.co.uk/discussion/9027/update-we-ve-started-installing-smart-meters-in-our-members-homes . Some people already have them, but there's a lot of pe…
  • Hi @LucB, The 'magic phrase' here is 'feed in tariff' - you'll need the documents detailed on https://help.bulb.co.uk/hc/en-us/articles/360018595191-Documents-you-ll-need-to-sign-up-to-FIT and you can find the signup form at https://account.bulb.co…
    in Solar Energy Comment by RichyB March 7
  • Whilst Bulb's terms and conditions at https://bulb.co.uk/terms/ don't appear to explicitly state you need to be over 18, you aren't *usually* allowed to enter contracts until the age of majority (18). Although you could classify utilities as a 'nece…
  • Hi @Lucie9, According to https://en.wikipedia.org/wiki/Distribution_network_operator , it looks like all of London *should* be in region 12 (UK Power Networks), but depending on where exactly you are in East London you could be in region 10 'East E…
  • Hi @caroline123, Have you checked the stickied thread at the top of this forum at https://community.bulb.co.uk/discussion/8025/what-are-my-off-peak-hours-for-economy-7 which might answer your question? They'll be the same hours as your previous sup…
  • Hi @Lucie9, Have you checked the stickied thread at the top of this forum at https://community.bulb.co.uk/discussion/8025/what-are-my-off-peak-hours-for-economy-7 which might answer your question? They'll be the same hours as your previous supplier…
  • Are you sure your friend used your referral link? I don't know if it's the same for pre-payment customers, but credit customers do have a 'Refer a friend' section on their dashboard at https://account.bulb.co.uk/dashboard/refer which gives the statu…
  • Hi @Minaloush12 , None that I'm aware with - how are you trying to get in contact with Bulb? Email, phone, chat or other?
    in Help centre Comment by RichyB March 4
  • It takes around 48 hours for Bulb to be notified, they then trigger an email to you (usually at the end of the next business day) to expect an email from Transferwise - this will then be received 3-5 days later. So you should hear something within 3…
  • Hi @dutchY69 , On the main https://bulb.co.uk/ page about 3/4s of the way down there's the 'Keep on top of your energy ' section with links to the App store and Google Play store for the apps. Although it would perhaps be useful if they utilised th…
  • Hi @Basavaraj , I'm not a Bulb member of staff (just another customer like you on this public community forum) - if you need to contact Bulb directly, plese see https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb…
  • Hi @Javabaloo , By sounds of things there is a problem with the National Meter Database which should be sorted ASAP as it could cause so many problems (not just with Bulb, but practically any other supplier now and in the future). I would advise yo…
    in Dual Fuel Comment by RichyB March 1
  • Hi @Sheridan120 , It's due to how the Direct Debit process works - if you have a look at my previous post on this subject at https://community.bulb.co.uk/discussion/comment/25531/#Comment_25531 (and Gocardless [who are a direct debit provider] who …
  • The best way I know off is 'the kettle test'. Take meter readings, go back into the house and boil a kettle (which uses quite a bit of power) and then take meter readings again. The one that has gone up is the 'current rate' so if it's 'peak time' (…
  • Hi @1410zainab , Is the bill based on 'Estimates' or actual readings? It should say on the left hand side of the relevant gas/electric pages. Is it both your gas and electricity higher than you expected or just one?
    in The bill Comment by RichyB February 28
  • It is against Bulb's terms and conditions for people to include their referral/personal link on the review sites: https://bulb.co.uk/terms/ : 17.3.9. Personal Links may not be posted or shared on review platforms such as, but not limited to Trustpi…
  • If you need a 'potential phone number' or 'potential UK postal code' detector, let me know - I've got experience in both of those. I'd quite like a 'When you post your question on our public community forum, it'll be helpful to include details of i…
  • I'd suggest dropping Bulb a quick email at help@bulb.co.uk (or giving them a call) for assistance - I've not heard of the 'Restart' button before, but it might be specific to your pre-pay/smart or other type of meter.
  • Hi @Guilherme87 , Your Economy 7 night hours do NOT change between suppliers: so whatever 'night hours' you had with your previous electrical supplier will be the same as you will have with Bulb. If you still aren't sure what your hours will be, th…
    in nitgt Comment by RichyB February 27
  • Hi @Tylajoanne , Bulb aren't notified by Paypoint/Payzone that you've topped up instantly: it can take around 48 hours (2 days) for them to be notified. Once Bulb has been notified, you'll then get an email saying something like 'Top-up processed, …
  • Hi @Erick, Has the switch fully completed yet? If not, just wait a bit longer. If you have fully switched to Bulb: If you are a pre-pay customer (paying by card/key), then you should get a notification from Bulb around 2 working days after your fi…
  • When I had this problem with our gas supply new build house and ScottishPower, I ended up contacting Exoserve and GTC to try and progress this. First of all, I would ask Boost to update the national database and if they haven't done so within a for…
  • if I remember correctly, it can take 48 hours for Paypoint et al to let Bulb know you've actually paid.
  • Hi @Gordon12, You can find details about the Warm Home Discount at https://help.bulb.co.uk/hc/en-us/articles/115001245512-Can-I-get-the-Warm-Home-Discount- - it'll depend under which criteria you fall under to who you should apply to (the governmen…
  • Thanks @Hooloovoo for the clarification, I 'parsed' the question in a slightly different way and failed to cover the 'if the switch hasn't completed yet' issue.
  • Hi @PhilSee, Is this for a direct-debit (credit) or top-up key/card (prepayment) account? Is this your first meter reading you've supplied? Would it be possible to just try the mobile-compatible website at https://account.bulb.co.uk instead of the…
  • If the site is hitting an error (i.e. you are getting an error message back), it'll be best to drop Bulb an email (or catch them on live chat) via https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb- as they'll be…
  • Hi @Tasha_123 , Once Bulb has finished closing your account (it can take up to 8 weeks due to the meter readings having to be 'verified' by OFGEM), they'll issue you with a final bill and then any credit on your account will be refunded in the next…
  • Hi @Icebox1965_ , You probably have a 'SMETS1' meter (the 'Big Six' suppliers were very very keen on getting those installed) - these actually lose functionality when you switch to ANY other supplier (i.e. moving to British Gas to N.Power/Eon/Bulb/…
  • Hi @GavinCRobinson , I don't believe Bulb charge any more for 3 phase supply than they do 'normal' supplies (unless you are on a commercial tariff). If you take your latest Bulb bill or welcome pack information and look at the rates there and compa…
  • Hi @Tattu, Are you paying by direct debit (credit or 'pay monthly') or by key/card top ups (i.e. prepayment)? If you are on direct debit, there's no need to top up - if you are on prepayment, you should have received a new key/card from Bulb: but i…
    in No gas Comment by RichyB February 20
  • Hi @Estela, You might find the help article https://help.bulb.co.uk/hc/en-us/articles/115003608972-Can-I-add-a-second-name-to-my-account- useful as it outlines the steps needed (Bulb's email address and phone number are on https://help.bulb.co.uk/h…
  • Hi @skypirate , It's impossible to predict the future (especially 6 months in the energy market especially with the effects of Brexit still unpredictable), but Bulb give 60 days notice of any price rises : so as of 'now' there are no price rises fo…
  • Hi @Skipper, Bulb currently only offer 'Economy 7', 'Standard Single Rate Tariff' and IF you have a compatible smart meter - their Smart Tariff - https://bulb.co.uk/smart . All other tariffs will be billed as the 'standard single rate tariff' (i.e.…
  • Eleanor's post at the top of https://community.bulb.co.uk/discussion/6703/bulb-and-smart-meters/p1 implied they'll only be able to read a third of the SMETS1 meters and that some people may have to upgrade. I already have a smart meter, can you rea…
  • At the minimum, I'd like a 'Staff' badge/profile - not just by the picture, but a badge by their name. Reasoning: It'll be pretty easy for someone to signup on a Friday night with a ' at Bulb' username and add a 'badge' to their picture and pretend …
  • Yep, they later edited it to add in the spam links (they weren't there earlier: a common/'cunning' way to get past filters - post something 'okayish', let it pass moderation and then edit it). I've flagged it for Bulb staff to hopefully at least rem…
    in Blue Burns Comment by RichyB February 16
  • Hi @mowcius , Strangely enough in response to: Does the ownership get transferred to the new supplier? It looks like https://bulb.co.uk/terms/ has been updated with: 6.3.1 Any in-home display installed along with that meter remains our property o…
  • Hi @debbyf, You probably have a 'SMETS1' meter (the 'Big Six' suppliers were very very keen on getting those installed) - these actually lose functionality when you switch to ANY other supplier (i.e. moving to British Gas to N.Power/Eon/Bulb/Scotti…
  • Well, their terms and conditions at https://bulb.co.uk/terms/ 3.17. Your automatic monthly payment amount will be based on the cost of the energy we think you'll use during a year with Bulb split into 12 equal monthly payments. We will inform you o…
  • Hi @Bungee and @Lucy88 , For my end of January bill, Bulb did send out an estimated bill for my gas (my first ever estimated bill in 13 months+ with them) as the gas meter readings were 'different to those expected' (we had the heating on for quite…
  • Hi @Mike_SH, I doubt it - the 'average payments' system is there to prevent 'bill shock' over the winter (our winter bills are around £100 per month, summer ones are around £30) and don't currently have any relationship between the actual billing a…
  • Hi @Muskman, No - the 'cap' is a maximum and there is no obligation for any supplier to be pricing at that price (or even above it - which is technically allowed for 'fixed rate' tariffs). Bulb's prices are already below the current cap and wholes…
    in Pricing Comment by RichyB February 14
  • Hi @Hollaab , Just to double check - re these usage calculations based on actual meter readings (and logged as such on the bills) or estimates? And is it both utilities 'higher than expected'? If you can provide a monthly example usage (i.e. the nu…
  • Hi @Haydn2010 , It shouldn't do unless: a) There's a power cut in your area: unpredictable. b) Your circuit breaker/fuses trip c) Your 'main fuse' or your meter fails (very unlikely) d) You are on a pre-payment meter and your credit runs out e) An …
    in Hey Comment by RichyB February 14
  • I sent an email yesterday at 11.17am (at least, that's when the auto-responder responded to me) with it saying 'Thanks for emailing Bulb, an Energy Specialist will respond to you within 3 Working Days.': we'll see how long it is for a lowish priorit…
  • Hi @jp2002parry , From https://help.bulb.co.uk/hc/en-us/articles/115001227591-What-about-exit-fees-from-my-current-supplier- (searching 'Help' for 'exit fees'): If you leave with 7 weeks or less left on your contract with your old supplier you sho…
  • Hi @Mowleman , You might find https://community.bulb.co.uk/discussion/6701/why-is-my-bill-unexpectedly-high useful, but basically Bulb can send an engineer out to remove your meter for testing - however, if it then passes the test, you'll be liable…
  • Hi @ChrisOrme , When you say an 'outdated address', do you mean you've moved house and haven't let Bulb know? If so, I would get in contact with them straight away (see https://help.bulb.co.uk/hc/en-us/articles/115001245152-What-to-do-if-I-m-moving…
  • Hi @Dumble, Please see the stickied thread at the top of this forum entitled 'What are my off-peak hours for Economy 7?' at https://community.bulb.co.uk/discussion/8025/what-are-my-off-peak-hours-for-economy-7#p1 which should answer your question …
    in Economy 7 Comment by RichyB February 12
  • Hi @Dariusz , Out of interest, how do you pay for your gas/electric? Is it by key/card (i.e. you are pre-payment) or direct debit ('credit')? If you are prepayment, then most of the time you aren't expected to provide meter readings - and if you ar…
  • Hi @bluey1515 , If you switch to Bulb with a smart meter, the *worst* that will happen is that the smart meter will become 'dumb' (i.e. you will have to manually provide readings) - if this happens to Bulb, it'll happen to practically any supplier …
  • since its an electric appliance I was wondering about how much electricity and therefore cost it'll use Any idea how many watts it uses and how long it'll need to be on for? If it's a 1 kW (1,000 watt) device being on for an hour, that'll be (as …
  • I agree with @mowcius - compare the unit and standing charge rates: nothing else. We had a sales person from Octopus come round last week trying to convince me to switch to them - 'Bulb only have 1 tariff, we have many' - and that's a good thing why…
  • Hi @Kec_80, Are your bills based off estimated or actual readings? If they are actual readings then your usage has probably gone up (as Bulb's prices are some of the lowest on the market). If the bills are based on estimated figures, if you supply …
  • Hi @RobinH, I've just gone through the application process myself and on the final page 'Get green energy for XX a month, Join Bulb now' screen, it's got the 'See our tariff details' link which provides information about a 'Single rate meter' and '…
  • Hi @YcMing , Nope, from a slightly unrelated article on the help centre (after a search for 'economy 7 rates') https://help.bulb.co.uk/hc/en-us/articles/360006294991-How-do-I-read-my-prepayment-meter- provided: For economy 7 electricity meters, the…
  • Hi, I have just moved in into 2 bed + 2 bathroom property with electric under floor heating throughout the whole property and bills are horrendous! In average my smart meter is showing daily charge of £7 a day with only 3 hours heating a day. I woul…
  • For January (technically 3rd Jan to 4th Feb) for a 3 bedroom/3 storey 2015 new build occupied 24/7 with gas heating/hob, electric elsewhere in the East Midlands. No conservatory, electric car, underfloor heating or anything fancy. We used 416 units…
  • Hi @jcroftsm , The 'existing generation' of smart meters (called 'SMETS1' meters) tend to be 'locked' to the installing supplier: meaning whenever you move to any other supplier, the meter will become 'dumb' so you have to manually provide meter re…
  • Hi @RobinH, It is possible - but switching from prepayment to a credit meter currently involves a change of physical meter at a cost of £120 per meter (see https://help.bulb.co.uk/hc/en-us/articles/360016323991-Can-I-exchange-my-prepayment-meter- )…
  • Hi @Bdar, As just another customer (i.e. I do not represent Bulb in anyway), I'm sorry to hear you've had a bad first impression, but just to answer a few things: > I am on vari fair which means you can change my direct debit amount Bulb's 'Var…
    in vari fair Comment by RichyB February 5
  • You might also find my breakdown on https://community.bulb.co.uk/discussion/comment/26042/#Comment_26042 useful : but they did get a £60m investment which allowed them to clear all other debts they had according to their accounts and give them enoug…
  • Hi @CatAttaxx , First of all, the energy cap is 'a cap' - it isn't meant to be used as a 'target' despite what some (big six) energy companies would like. It's just the maximum amount companies are allowed to charge on a standard variable rate tari…
  • Disappointed to find out the gas meter readings I submitted via the app 15:55 (and then at 21:50 via the website with the photo) weren't taking into account for the bill production today My first 'estimated' amount since joining Bulb *sob*
  • It takes around 6 weeks from you closing your account for the refund to be processed ( https://help.bulb.co.uk/hc/en-us/articles/360016075911-How-do-I-leave-Bulb- )
    in credit Comment by RichyB February 4