As mentioned it was yourselfs that made me aware of this via an email you sent me on the 10th stating your partnering with citizens advice i filled your form in and they called for what i was expecting to apply for the grant.
I have explained this on facebook but i’m going round in circles and seems bulb is trying shift it away from yourselfs and make it as difficult for me as possible.
I wasnt aware of this till the 10th December and they didnt discuss any sort of grant with me despite me mentioning it and seems to be just away of collecting data.
Theu didnt return my calls and then closed my case saying theres nothing they can do its up to bulb who gets a grant but they never even took an application number r did they state any criteria nor do you sonit has been a huge waste of my time and caused slot of upset and stress.
Thier solution to a vunerable person with no care is cutndown my energy and get a job basically.
Im sick with no support so working st present and cutting down my energy when i live in a bedsit is difficult everything i use is essential and off when i don’t need it. I also didnt realise they were giving employment advice despite me mentioning my health they just were not interested.
Soninhave been rulednoutnof whd core and broader and now this Grant without even given an application or been given the criteria. Seems making rule s up as you go here.
Ill be contacting the ombudsman / offgem myself and start looking for a new provider you can see my private dms on Facebook if you need anything esle.
Ive spent two weeks on this im not going to keep going round in circles.