2 rate meter

We have a 2 rate meter, low and normal amounts
When we tried to put both numbers on our first meter reading that you asked for it would only let us put the first low rate number in which was then submitted, we can’t see how to put the second normal rate number in and we haven’t yet put our reading in for the gas
Please advise what we need to do next to be able to submit the rest of the meter readings that you have asked for
I await a reply
Thank you

Hi @Keepfit14

That sounds like an issue we’ve been having lately, where both readings don’t show up for your first read. I have your Bulb account up now so if you want to submit the readings to me I can put them in for you if you’d prefer not you can email them into help@bulb.co.uk