2nd gen smart meter still in dumb mode

Is anyone else on 2nd gen smart meters still in dumb mode for nearly a year? My IHD6 is working fine but is still waiting to connect. Plus, I think the meter is faulty because it said I had used 76 kWh but the bill was a lot more than normal. How can I change to another supplier if it’s not working?

Hi @Lee_B

A warm welcome to the community page :wave: :sunny:
I am going to send you an email about your account so that we can explain the reason that we are not getting your smart meter reads.

You can always change supplier if you wanted to, we don’t have any exit fees but would be sad to see you go :frowning_face:

If you can respond to my email with how you would like to proceed that would be great :smiley: