3 months in and thinking of leaving

The reason lack of customer service. In spite of submitting numerous gas readings with photos still getting estimated gas readings. Only response from Bulb is an auto generated reply that they are busy. I have now decreased my monthly direct debit and will run down my nearly £200 credit then sorry bulb I’m off. Paid early exit fee to previous supplier and that has never been refunded as advertised. Sorry bulb but your customer service let’s down what is an excellent environmental ideal.

By passed the email and phone, answered almost at once, spoke to a lady called Grace who resolved my early exit solution by crediting my account and has now on the strength of photos etc I sent which she was able to see online started a dispute with my pervious supplier. A lot happier now, would suggest anyone having problems go down the phone route rather than email.

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Thank you. Could I have a contact number for Bulb?

03003030635 I rang at 9am and got a reply straight away.

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