£50 Credit does not appear on my statement

Good afternoon. I received an email on the 5th of Dec advising that my £50 credit would appear on my bill however I still see no mention of this credit appearing in my account or no notification to say my bill will reduce to take into consideration the £50 credit. Does this appear after I’ve made a number of payments?

Hi Steve,

Thanks for flagging this up, I have added the credit to your MyBulb account.

James

Thanks for your help James much appreciated steve