£50 credit

I’ve been notified of my £50 credit and my first bill, but where is the £50? The first payment has been taken from my bank account but there is no evidence of the £50 credit.

Hey there @david5918, the payments that we take are a month in advance and we send you a statement of your energy consumption at the end of the month. Your next statement will be in the first week of October and that will show the £50 credit. It will also show up in your MyBulb account as well.