£50 friend referral credit

Good morning, I was awarded £50 credit for a friend referral, will this automatically be deducted from my next bill?

Hi @Aidan88,

No, it won’t be (at least the way you are probably thinking).

Credits (whether for ‘refer a friend’ or other occasions such as if Bulb deems their customer service wasn’t up to their usual high standards) are just just applied to your ‘Bulb account’ as a credit - this is the same as when a direct debit is paid - it goes into your ‘Bulb account’. When a bill is generated, it is then paid off from that Bulb account (so there is no direct connection between the direct debit amount and your bill). You can either let the money sit there for future bills (such as over winter), you can reduce your direct debit amount so the bills start ‘nibbling away’ at the credit stored (there should be a ‘Change monthly amount’ option at Bulb account ) or you can ask Bulb for a refund of unused credit (although they’ll ask you to keep enough in your Bulb account to cover 1-2 months bills).

Thanks for your help @RichyB :slight_smile: