Ability to move credit from one meter to another on Smart PAYG

Help & Support
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#1

It would be really useful if in the App we could move credit from say the electric meter to the gas and vice versa. I dare say we all try to ensure we put enough on each meter but we’re human and sometimes our guess is a little off and one meter can be in credit by a little too much and the other is about to run out.

#2

Hi @tiggy2022,

Thanks for your post.

Unfortunately at present, this is not possible through the app, however I will feed this back to the team for you.

I would be more than happy to assist you with this. If you could confirm how much you would like to switch from which supply, I can process this for you.

– Daisy :bulb:

#3

Ok great if you could move 50 from electric to gas that’s great

#4

Hi @tiggy2022 :wave:

I’ve requested that credit transfer. Let me know if you have any questions.

Thanks,
Cara :sunny: