Hi i sent meter readings in for this month but you have just sent me a very large estamated bill that i know i have not used as i started sending readings as the last estamated bills you send me was nearly double wot ive used how can i sort it out thanx
We’re in exactly the same situation with our bill this month.
For my end of January bill, Bulb did send out an estimated bill for my gas (my first ever estimated bill in 13 months+ with them) as the gas meter readings were ‘different to those expected’ (we had the heating on for quite a bit during January and used around 100 units: IIRC, in 2017 we used 30 units in a year!). A quick email to help@bulb.co.uk with a photo of the meter readings and within 20 MINUTES Neil at Bulb had sent out a revised bill with the readings used. Admittedly, in this case I actually used a lot more than the expected (by sounds of things, you’ve used less than expected), but I’m sure a quick email with them with a picture of the readings and they’ll get things sorted for you [make sure you send the email from the email address associated with your Bulb account though!].