Hi… I’m Jenna and I am Head of User Research here at Bulb :3 . I have been here for 6 months and lead a team of 4 other researchers
The ‘User’ in my title refers to YOU… our members. It is my job to know what makes you tick… how you’re thinking about Bulb, our services and your experience around your energy use and supplier.
That means I spend my day-to-day on the phone with members, visiting you at home to understand your reality and communicating what I hear and see back to all the people that matter here at base.
I specifically often focus on research for Bulb Labs - the team here looking after innovation and, broadly speaking, the future - of the company and your experience. Bulb’s mission is to help our members save money on their energy bills and reduce their carbon emissions. Bulb Labs is our way of learning about new technologies and techniques that we think might help people do that in the future.
Our current focus is Electric Vehicles. We know EV is going to play a big part in the future of all energy supplier’s businesses. We want to make sure that whatever Bulb decides to do is based on the needs of our members - so I’ve recently been out on the road chatting to a lot of our current EV owners to learn more about the highs and lows of EV driving. You can read more about me and my research in this blog.
I love working at Bulb as I get to spend my time doing what I do best - listening and learning about all the peculiarities of how we think and behave as humans… but I’m doing it to drive the future of a part of our lives which most effects something massive… the future of our planet and protecting it from carbon emissions B) .
When I’m not Bulbing I can be found, most usually, holidaying in a tent in the Sussex countryside with my husband and two children, aged 2 and 3. Having two toddlers does not leave much time for anything else! :’(
If you want to reach out to me to share any of your views on Electric Vehicles or anything else you think it’s important we know about our members and their lives - I’m all ears. Reach me here on Community. If you’d like to get involved in research and are keen to chat on the phone, have me come and hang at your place or be the first to hear about the experiments and trials Bulb Labs are running you can register your interest on the Labs page