I am Jon and I lead our team of energy specialists (aka member support crew) here at Bulb. Its my job (along with the team) to make sure all of our members are happy and have everything they need.
We are focussed on ensuring the team is resourced perfectly with the right people (so enquires are answered accurately and super fast), everyone’s transfer to Bulb is quick and painless, everyone’s bills are accurate and on time and that we are delivering an award winning, legendary member experience. I am also responsible for making sure we have a happy, engaged and continuously improving support team capable of nailing every aspect of our service (and just generally being super Bulby)
I am also the resident Australian. Relocating a few months ago, I am receiving a crash course in British culture and learning all the nuisances of the UK energy market. Fortunately the UK and Australian energy markets are really similar in many ways.
I haved worked in the energy industry for nearly 15 years and been a part of two other Australian energy start-ups (Simply Energy and Alinta). I am super excited about being a part of the Bulb community and building a new supplier that is thinking differently and challenging the big guys.
I am a massive dog fan and missing my puppies terribly (they are living temporarily in Tasmania while I get set-up). Looking forward to having them back soon (that is my two on the far right with their friends from home)
I love hearing from our members so if you need anything or have any questions or suggestions, hit me up.