About my balance

Hello. My balance for today is £328.67 , can i get this over payment on my account back ?

Hello. My balance for today is £328.67 , can i get this over payment on my account back ?

If you search the Help page for the word refund it will advise you to request a credit refund.

Hi @tomala123 ,

We can refund the money back to you we just need an up to date meter reading so that we can ensure the balance is accurate to your usage. We also need to keep one month’s payment in there for the next bill, but bar that we can refund the rest.

Best

Oisin