About the Help & Support category

If you have a problem and think the community can help, this is the place to discuss it. If you want a quick, short answer to a specific question about your account, start in the help centre.

i had 46p on emegerncy i toped up £5 but nothing was regiustered and now i dont have enough elkectricity to last thisd is totyaly disgusting

I have filled in the winter warmer page to apply for this .I have uploaded the documents but its still telling me that I have not finished and to go back to it later. Anyone else having the same problem??