access to my bulb

I have been trying to log into my bulb yesterday and today without success. when I enter my details and press enter, the working symbol just goes round and round without connecting. My email and password are correct as I had to use them to log onto this function. what is wrong?

Hi @davidmuir thanks for letting us know. To investigate the problem in more depth, can you please send us an email at using to give us the details of your sign-in attempt?

My general recommendations would be to sign in after clearing your cache, sign in on incognito (again, in case leftover cookies are causing problems), and/or restart the computer. (Sorry to sound like a cliche of a tech support bro.)