Account closed but new account

Have been trying to make contact with bulb since early January, but have had no response.

My account was with bulb on the day I moved in, in November 2018, but was closed quickly on. I changed the supplier back to bulb at the beginning of January, and I cannot access my account as it is still saying closed. I’m getting meter readings requests as I cannot submit them, but no response from the help teams.

An email has been sent to me a few times now stating my energy price will be estimated and they will take more than originally applied as they don’t know how much energy I have used, but I cannot rectify this or make contact with anyone.

Has anyone had a similar experience, and how have you managed to resolve this?

8 posts were merged into an existing topic: Account sign in