Account credit but money debited anyway

Hi Bulb,

I have £100 in credit in my account from being referred by a friend and getting one of my friends to switch, but I’ve still been charged £85.42 (the quoted monthly price) for two months. I’ve read that someone else was having a similar problem here: - and that they were able to either get the money transferred to their back account or their monthly payments reduced. Please could I have the same?

Hi @NaomiMag, as a default, any excess credit will remain in your account to help pay bills, and your monthly payments will continue. I have refunded £100 to your bank and that will be with you in 5-10 days. Owen