Account Credit Refund

Hi Guys

I’ve never done this so don’t know the process. I have a large credit balance and have asked for a partial refund. The amount I’ve requested leaves a month balance in the account etc but how long does the request take and is a partial refund even possible or will they just refund it all?

Also, how do they refund it?


Yes partial is possible, in fact, is the only acceptable refund because a full refund wouldn’t leave you with one month of credit.

If you’ve emailed, it could take forever. If you use phone or webchat, it should be actioned within a few days.

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In addition to the advice from Hooloovoo you can reduce your Direct Debit payment down to the minimum of £5 until such time as you receive your refund.