Account Credit Refund

Hi Guys

I’ve never done this so don’t know the process. I have a large credit balance and have asked for a partial refund. The amount I’ve requested leaves a month balance in the account etc but how long does the request take and is a partial refund even possible or will they just refund it all?

Also, how do they refund it?

Cheers
Quej

Yes partial is possible, in fact, is the only acceptable refund because a full refund wouldn’t leave you with one month of credit.

If you’ve emailed, it could take forever. If you use phone or webchat, it should be actioned within a few days.

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In addition to the advice from Hooloovoo you can reduce your Direct Debit payment down to the minimum of £5 until such time as you receive your refund.